Premier KIA of Kenner

I am a student and a transplant to New Orleans and my car recently quit on me. I decided to purchase a car for cash because I can't afford to make car payments at the moment. On Monday August 17 2015, I was searching online for a vehicle I could purchase for cash. I came across a used vehicle at Kia. The vehicle seemed like a good deal so I went later that evening to see the car at the dealership. The first sales guy I spoke with knew nothing about the vehicle in question and I had to pull the link up on my phone and show it to him. The price of the vehicle was half the price it was online, which seemed like a great deal. The salesman told me I would pay the quoted price plus taxes and I could drive away in the vehicle. I told the salesman I'd be back the next day to purchase the vehicle. I came back to the dealership on the afternoon of Tuesday August 18 2015 to make the purchase. The salesman asked if I had the cash for the vehicle and I told him yes. I started with the paperwork and the salesman went to the back office. He came back a few minutes later and told me he couldn't sell the car to me for the price on the car and the price I was initially given because it was a mistake. He stated that he spoke with the sales manager and he informed him that is was a Saturday August 15 deal only. The salesman, Prentiss informed me that I could continue with the purchase if I paid the new price which was almost $1,000 more. I told him that wasn't fair and he should honor the price on the car and the first that was told to me by two different salesman. He told me o could come back on the morning and speak with the used car manger. This was the most unprofessional experience I've ever encountered at dealership and it is unacceptable.

Review: Hi my name is [redacted] and I bought a 2015 Kia soul from your premier kia location in Kenner LA onApril 18 2015my issue is that when I signed the paperwork with the finance department I just signed papers without looking at them which was my fault but the next day I noticed a 4000 dollar charge for an extended warranty that wasn't told to me by anybody in sales or finance so that week I went in and signed the paper for the cancellation and the finance gentleman named Terry supposedly turned in the paper that day and its been over 6 weeks now and still haven't heard anything back from anybody I went into the officetodayjust to see what was going on and Terry was very ugly with me saying that I had barged into his office which I did not they paged him and he came out and that's when I talked to him and I asked him to fill out another paper and for him to sign it and date it again and get a copy and it's like he didn't want to do that I really don't think he's gona take care of this and I don't know what else to do he gave me attitude and got ugly with me saying I barged into his office and that he was going to take care me and its been over 6 weeks that he's been saying that to me and I haven't gotten anything done so please sir can you please help me out all I want is for the $500gap and the $4000 to be added to the principal of my vehicle that's all and he's saying to trust him but I don't now after how he has treated meDesired Settlement: Sir or Mam please help

Business

Response:

[redacted]

Review: Monday, May 2nd around 4pm we were at Premier Kia of Kenner to purchase a Used 2016 Kia Sportage with $3,200 miles on it at $19,778.We were working with Alex T[redacted].He got us started on the application and finance process. I was putting down $10,000 - $12,000 in cash,had a vehicle to trade in & wanted a 48 month lease. He soon let me know I was approved and got a 4.7% interest rate ,showed me the different payment options & all of the Tax, Title, and License fees.I have a picture of this first initial paperwork.He also told me to sign my title to my trade in & give them my keys & registration.He told me they were working on the finance paperwork & asked if I could have a co-signer, I said no,He said that was perfectly fine & they could still make the purchase happen.Then he asked if I had pay-stubs,I let him know I could fax them the next day but wanted to finish up the paperwork if that was possible tonight.He said yes definitely & offered us to take the Sportage & come back the next day to finish if we wanted.My fiance & I had been there for 2 hrs already so I decided to wait before taking the vehicle.I wanted something in writing that it was mine plus I wanted to put down my money.Alex let me know that all of this was possible and it wouldn't be to much longer.THEN he leaves us for 2-1/2 hrs & couldn't be found until the manager had to call him on the intercom.His co-workers told us he was sleeping in the back and we should have gotten a better salesperson.He finally emerged and was COMPLETELY uninterested in us as clients.We asked for an update & for our keys & made it clear that we were still interested and would be back tomorrow after faxing pay stubs.He could careless. Spoke to Taylor N.(manager) & he assured me tomorrow would be quick & easy.He gave me his card to contact him. The next day I faxed over my pay-stubs tried to get in touch with the manager,never could.Then got the run around from another salesman,Stefan for 4 DAYS! He let me know they were holding the car,that was a LIE!Desired Settlement: I would like to be contacted by a General Manager or Higher up Only. I never received any assurance from the new car manager and the used car manager never made an effort to speak with me. The unprofessional-ism is astonishing!!

Business

Response:

Andrea, I have spoken to the GM, Jerry B[redacted] and have been advised of the following;The deal was originally worked on the 2nd and finally got an answer on the 4th. The customer was approved pending proof of income. Unfortunately,after waiting till the 4th to get an approval and getting the fax from the customer, we found that the POI was very short of what the customer has statedand we were not able to sell the vehicle. Ricky K[redacted] worked the entire deal. While Ricky was waiting to hear back from the bank to reconsider approval, he left and dropped some paperwork down the street to the Nissan store. During this time, the customer confronted Taylor after waiting 2 hours and when Taylor went to put the deal togetherfor Ricky, he saw the deal was still not bank approved. Stefan took over for Alex and called the customer back to get the POI faxed over. The vehicle was not sold then. After seeing that the deal would not get approved with the current POI, the vehicle went back on the market and was sold on the 5th to a customer buying for his wife. The sales person apparently went to his desk while the customer was waiting. For this, the sales rep was sent home on a 3 day suspension and written up by Taylor for leaving the customer alone while working his deal. I Jerry B[redacted] has called the customer and left a message with his phone number to return the call. Sincerely,Tracey F[redacted], Premier Automotive Management

Review: I was getting a car financed which I paid my down payment of $1400.and my first monthly payment of $237.and they came and repossessed the car while I was sleeping. Then the reason for that they said I didn't do a phone survey with the finance company. Which at that time they told me I could get the car back all I have to do is answer the phone when the finance company calls. That's when I told them they can keep the car and give me my money back cause I am not allowed to have my phone on at work. And it's been over a month that they have had the car back and I still have not received my refund.Desired Settlement: I would like my down payment and my monthly payment $1637

Business

Response:

Revdex.com,

Ms. [redacted] is being refunded a portion of her downpayment as advised by Sales Manager, [redacted]. Ms. [redacted] was advised at purchase that the lienholder required a phone interview to confirm her purchase and finance terms. Mrs. [redacted] agreed to this at purchase and then did not communicate with the lienholder. She advised after the fact that she no longer wanted the vehicle once we could not process her financing as a result. During this time, the consumer had use of the vehicle and incurred miles for which this was deducted from her downpayment. Premier Kia will refund $900 to the consumer.

SHould you need additional information, please contact me at your convenience.

TRacey Fields, CRM

Review: POn or around 5/10/2013, I had decided to trade my Nisan Juke in for a SUV type vehicle that would have lower payments and possible lower insurance costs. I had been paying on my Nisan for several years so there was some trade in value. I did my research and settled on the KIA Sportage. I found a red one 2008 or 2009 at Premier Kia in Metairie, made an appointment for 5/15/2013, took half a day of work and went.I arrived early and sat an hour before a salesman named [redacted] met me. We went over what I was looking for and while we went to see the Sportage while my Juke was looked over. The Sportage was conveniently gone (sold). No other used ones within my ranger were available. I was then passed to another salesman. I had to pick someone else as my time was limited.I had no choice, was led up to some another vehicles. A KIA Forte KOUPE, 2010 was the only one within my range. I spent 4 hours in the dealership, got duped into 2 grand service policy I did not see, and then at the last minute, a $750 down payment. [redacted] said I could delay it (post date it), copied a check, and filled a form, but that single page form of paperwork not done right. The next day [redacted] calls me saying the check did not go through. I said it was because it was postdated. He demanded a new one. I had remorse from that moment on. The nightmare began.I received numerous calls for a check, often from different salespeoples cell phones. Early on I requested we re-work this. I just dont believe in writing a postdated check. This did not seem to be an option.Things peaked when one day I had my principal at my school ask me to call the school on my cell phone because [redacted], [redacted], and company did their paperwork wrong and sent a thug to my school to get the car. I got a ride to the dealership from a peer, asked for my trade in but they said its theirs as is the equity. I demanded to se it and when I was taken to it, it was NOT my Juke! Assumption was it was sold. We went back into the office and I asked if I could gsDesired Settlement: Please read below regarding an ongoing complaint I have had with Premier KIA of Kenner that still has yet to be resolved. We need your services involved because this has been so ongoing. I seek this so you can get an overall idea of where we are as of today and the efforts we are making that have taken endless weeks.Many Thanks,[redacted]

Review: Online used car sites like AutoTrader.com and Cars.com have a listing for a Silver 2000 Toyota Celica GT-S for sale on the site. The price is $1395. Upon sending a request to Premier Kia, the person following up [redacted]head presumably, said that the vehicle was sold in a mass-selling frenzy the day before, insinuated that there were NO MORE used cars on their lot, but that they would be happy to put me in a brand new KIA, financing for $10,000 and up. When I responded negatively, the person wrote an email back saying I was lucky they didn't have me come down to the lot to find out the car was not available. This bait and switch selling method seems to be their M. O., and it should be reported.

I was contacted several hours later by another person seemingly from a corporate office asking me if I was contacted by anyone on the property about my issue, and I told them "No". I explained that I had a certain budget to spend, and that I was not going to waste time on a purchase when their inventory and service are shaky.Desired Settlement: Fix your posts. Have what you advertise. If you don't have it, don't advertise it. Better service.

Business

Response:

[redacted]After researching the consumer complaint and speaking to management as well as the BDC agents' review of phone logs, it was determined that the agent did not misrepresent as the vehicle in question was sold and they in turn offered alternatives available to the consumer which is what they are there to do in the event consumers are not in fact aware they have other options.should you need any additional information please contact me.Tracey F[redacted], Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11133689, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The car is no longer on the internet. That is a start. It really doesn't answer the question about misleading representation. If you are allowed to investigate yourself you will always turn up clean.

Regards,

Business

Response:

[redacted]Premier regrets the consumer is not satisfied with our response. We appreciate being made aware of the concerns as it allowed us to check the processes in place and ensure moving forward we handle accordingly.Should you need any additional information, please contact me at your convenience.Tracey F[redacted], Premier Automotive Manangement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11133689, and find that this resolution is irrelevant. I will never buy from this company. This behavior is how you lose potential clientele. The earlier response, "we have investigated ourselves and determined that the complaint filer is in error," is invalid. But, taking that it may have been just a bad business day for the business, I am letting it drop. Good luck in your future endeavors.

Review: I purchase a new car on 4 October 2014. I was told that the salesperson only had one key and could not locate the other keys to the car as guaranteed as part of the sale. In addition,he could not find a manual for the car or any additional new owner information. He told me would call when he might be able to find the keys and owner manual, etc. I did not hear from him and finally called on Tuesday, October 7th. He was rather curt and told me they still did not know where my keys or owners manual were. They were still unable to locate these items. He was rather abrupt and I was made to feel this was my problem. I decided to call the sales manager--[redacted] I have left numerous messages since Tuesday, including having him paged on three occasions. He has not returned any calls. I still do not have my extra keys or owners manual, etc. I am the customer, I paid for the car and it is as if they no longer have any interest in providing what is due to me as part of the contract.I am only asking that I get what is rightly mine as part of the sale agreement. I also am appalled that the sales manager continually refuses to answer any calls.As far as I am concerned this is a totally unacceptable business practice. It feels as if "buyer beware, we have your money and you don't have what is rightly yours."Again, all I am asking is that I get what is mine and an explanation as to the rude treatment I am experiencing.FYI--this is the fifth (5) car I have purchased at Premier KIA since 2009.I am asking for your intervention and a quick solution to my problem.Anything you can do will be greatly appreciated. I trust and respect your services. Unfortunately, this is the second complaint I have filed against Premier KIA of Kenner. You successfully resolved the first complaint in 2011. Thank your for your attention to this matter.Respectfully submitted,[redacted]Executive Director[redacted]Desired Settlement: receipt of my car keysreceipt of new car warranty and other items as promised

Business

Response:

[redacted]

I have followed up with the Management at Premier Kia regarding the consumer's concerns. In speaking with them I was advised the vehicle was sold Saturday, at which time they did not have the book and key. It was orderedMonday and once they had the items in hand, they communicated with the customer who advised he would send his wife to pick up. The consumer has picked up his manual and key as of today. The Sales Manager advised the customer was responded to and they obtained the items as quickly as they could.

Should you need additional info, please contact me at your convenience.

Sincerely,

Premier Automotive Management

Review: I purchased a used Kia Rio for 5000.00 cash,from this dealership on 7/10/2013.My husband and I asked if the car was bought "as is" or does it come with a warranty? The sales man [redacted] said it has a 30 day warranty.On Saturday July 13th the air conditioning system was having problems,I called [redacted] and he said bring it in on Monday July 15.I brought it in and they said it was some kind of switch.They fixed it, but when we went to pick it up they said they had to get the repair approved.That took a little bit and then it was approved.On Wednesday July 23,I was driving in the car with my daughter when the car started to shake bad and the check engine light came on.Thankfully,I was a block away from the Kia dealership so,I went to bring it there.I spoke to [redacted] again and he said they would take care of it.The service guy [redacted] who fixed the air asked if I had a extended warranty.I said no they didn't offer one,but it is still under the 30 day warranty.[redacted] said he would call the next day and let me know what was wrong.He called around 10:45 to tell me it needs a new coil and spark plugs. The cost is 365.00 plus tax.I said it is supposed to still be covered under the 30 day warranty. He said they would not give him the ok to fix it, that I would have to pay.We called to speak to who ever was in charge and got hung up on twice.[redacted] said I would have to speak to a manager named [redacted].I tried all day to get in touch with this [redacted] that [redacted] said was there but it did not happen.We decide to go there in person to try and get it resolved.When I got there I asked them to page"[redacted]"but the receptionist said their was no [redacted].She called [redacted].She said he is supposed to be a floor manager.Surprise,since [redacted] is the one telling us all these stories that their is nothing he can do.We are then sent to a [redacted] who tells us he is not covering the repairs and that [redacted] should not have told us there was a 30 day warranty.He was very rude & refused to give us the managers name that was over him.Desired Settlement: I would like for them to honor the 30 day warranty they told me I had when I purchased the vehicle. And to repair the problem.

Business

Response:

Premier has remedied the below concerns with the consumer. The dealership performed repairs on her vehicle.

Sincerely,

Review: I own a 2004 KIA OPTIMA 02/04/15 I went in to have (again) remotes checked because they were nit working(again)and was told the battery needed to be replaced, that was done and the remotes still did not work. I was then told I had to pay to have the remotes fixed I did and for the past year I've been visiting KIA for the same repair year about every two months. I once sat there for about 7 1/2 hours and was told that one remote works and a part for the other had to be ordered, it worked one day, been told at least four times a part has to be ordered. I once was told by Raymond G[redacted]hat he was too busy to take car of a service already paid for. Corporate has been contacted I'm still waiting for the remotes to be repaired. I was called another time after leaving my car over night(2nd day)not returned when promised to come in a get the car I barely made it home and was told to call a tow company because they had no way to pick the car up. Later I was told the coil had to be changed there was no problem with my car other than the remotes was not working. I told them to fix or replace the coil because I need my car because I take car of my 91 year old mother and needed my car. As of 02/11/16 I'm still waiting for the repairs to be made I was also told that they had a problem with that model car remotes. This has been a horrible remote year it seems KIA has a product that they don't know how to repair I'm again being told a part has been ordered it's been over two weeks and the part have not come in. Seem like a small matter I paid for Service what do you think I should do?Desired Settlement: I would like for the service be resolved

Business

Response:

[redacted]The Service Manager, Ray L[redacted], has eft a message for [redacted]. Kia does have a problem with this model remote system. We have Kia Technical department involved and at this point we are being advised to replace the complete remote system. The challenge is Kia no longer makes this system and we are trying to find a aftermarket company who can get a remote system that works with this vehicle. I checked with parts and we have found a company that can supply us with a new system. We should get in within a week. Premier Kia apologizes for any inconvenience this has caused and are rapidly working to assist.should you have any additional questions, please contact me at your convenience.Tracey F[redacted]Premier Automotive Management

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11131966, and find that this resolution is satisfactory to me.

Review: I purchased a new 2015 Kia Soul and was never told about an extended warranty which costs $3,600. To clarify, it was never brought up once, not even during the financing signing of many pages of paperwork. I listened to the finance manager when he explained which each page I signed entailed. I trusted him as this was the first time I ever purchased a new car. Once I received my first bill from my bank saw that my total amount was thousands more than agreed upon with the salesman. I throughly went through my paperwork and found that a $3,600 extended warranty was snuck into my sale. I immedately called Kia several times, leaving multiple voicemails, but never was able to speak to someone in the finance department. I took off work to go up there and was able to finally speak with someone. At that time, March 17th 2015, I completed the extended warranty cancellation paperwork. My bank has yet to receive any of the money yet. I left voicemails again with the finance department and no phone call has been returned. It's now 10 weeks later and I'm still waiting for my refund.Desired Settlement: At this point, I just want a check for $3,600 plus the interest I'm paying Ally Bank for financing this warranty.The check needs to be in my name and sent to me immediately to the address in this complaint.

Business

Response:

[redacted]