Premier Home Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for forwarding to National Debt Relief [redacted] reply.  We understand his desire for clarification and we apologize if we initially did not communicate the extent of our review clearly. National Debt Relief is widely recognized for our excellent customer service, and we’re proud of this recognition.  It is true, as [redacted] has stated, that numerous telephone calls were made in an attempt to reach him.  However, this was simply for the purpose of following up regarding his application, not to harass or disturb him in any way.  As we explained, we’ve carefully investigated this matter, which included a review of call logs (inbound and outbound) and listening to recorded telephone conversations.  The last telephone call to or from [redacted] number was on March *, 2016 where [redacted] called in and spoke to one of our representatives, Tangela.  He informed her that he’d been receiving numerous calls and requested for his phone number to be removed from our database.  Tangela stated that she will immediately notify the appropriate person to remove [redacted] number.  She also politely stated, “[redacted]”  Since that conversation, there have been no more calls made to or from [redacted].National Debt Relief once again extends assurances to [redacted] that his contact information has been removed from our system and that no more calls will be made to him in the future.  We sincerely hope that this correspondence alleviates his concerns moving forward.  Thank You,  Alex K[redacted]National Debt Relief

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The merchant responded very quickly to my request once the complaint was received.
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I elect to have this remain a private non public matter of resolution. Please send me the require...

forms to select this complaint to remain private and not publicly made available. 
Sincerely,
[redacted]

Thank you for conveying [redacted]’s correspondence to National Debt Relief’s attention.  As a debt-relief provider, our mission is to help consumers navigate through rough financial waters.  Our clients rely on us during stressful times and, therefore, we give all of their...

matters the attention they deserve.  When we received notice of [redacted]’s matter, we addressed it immediately.[redacted] was a client of ours for approximately two years, enrolling in July 2013, until he recently decided to tender his cancellation.  Like all of our clients, he enrolled in our debt-resolution program to achieve debt freedom at the pace he could afford.  As with any service provider, we cannot give any guarantees but we do our very best.  We’re also a purely performance-based company, which means we don’t charge our clients any fees unless and until we obtain a settlement for them.  National Debt Relief is fully-compliant under the [redacted]’s Telemarketing Sales Rule (“TSR”) which prohibits debt-settlement providers from collecting any fees prior to settling or otherwise resolving a consumer’s debt.  During the two years that [redacted] was our client, we successfully negotiated and settled five (5) of his debts through our program, thereby earning our fees for each respective settlement.  National Debt Relief will sometimes defer our collection of fees as a tactic which has proven to help our clients afford subsequent settlement opportunities sooner rather than later.  In the instance that [redacted] references in his correspondence, we delayed receiving our fee until a later time.  When [redacted] notified us of his decision to cancel from our program, though, we went ahead and collected the earned fees that we had previously deferred.  We did not collect the entire amount due, however, since [redacted] did not have adequate funds at the time. Additionally, [redacted] stated in his complaint that he believed one of his accounts was already settled but that he was later informed by the creditor that he still had an outstanding balance.  A review of [redacted]’s file confirmed that, at the time of his cancellation, he still owed one remaining payment to complete that settlement.  Unfortunately, [redacted] failed to make that last payment after he cancelled from our program and, therefore, now has a remaining balance. Needless to say, National Debt Relief is disappointed to lose [redacted] as a client.  He was a good client of ours and it would have been great to help him achieve the financial goals he set forth almost two years ago.  In consideration of this, National Debt Relief would like to offer [redacted] a waiver of the remaining fees due (which are relatively small), as well as a partial fee-refund to enable him to make the final payment on his remaining account.  We sincerely hope that he will find this to be a satisfactory offer and, however he may decide, we wish him only the very best in his future endeavors. Sincerely, [redacted] National Debt Relief

Revdex.com:I filed this complaint yesterday in error. As my file had been transferred to another company to assist me and I was not aware. This complaint is in error, incorrect and my fault as I was not patient to hear from the transfer company regarding my situation. Thank you
I have...

reviewed the response made by the business in reference to complaint ID [redacted], 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't believe that it was another business acting as if they were Natl' Debt Relief.  Anyone can say that. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com, Thank you very much for bringing [redacted] concerns to National Debt Relief’s attention.  We’ve reviewed this matter with the client and we have been able to resolve her concerns together. To briefly summarize, we’ve reviewed [redacted] file with her and explained...

why we sometimes ask for a client to add additional funds to their program savings.  The most common reason, as an example, is where we receive a great settlement offer from their creditor at a time when the client has less funds in their savings than what’s needed to take advantage of the offer.  In other words, if the client wishes to accept the creditor’s offer but has insufficient funds to pay the creditor, we inform them that additional funds will be necessary in order for the settlement to be successful.  During the course of our communications, [redacted] also requested additional information and documentation regarding her program, which we have provided to her. National Debt Relief is pleased to say that this matter was easily resolved thanks to [redacted] patience and understanding, as well as the open line of communication that we had together.  We, therefore, consider this matter to be closed and we wish [redacted] the very best of luck moving forward.Sincerely,  Alex K[redacted]National Debt Relief