[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? However, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account? I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a year membership.? I felt as a customer, that I was treated very poorly by staff? When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response? ? When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating [redacted]
To whom it may concern:Thank you for taking the time to notify us of your unsatisfactory experience with your billing and collection issueWe are taking every actionpossible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences [redacted] signed a membership contract for one year that ended July This agreement represents the complete understanding between the member and the clubThe term of the agreement is twelve monthsUpon expiration of the term of this agreement, the club may adjust themonthly duesDues are paid in advance monthlyThey are paid via electronic funds transfer (EFT) or credit card debitWe will automatically deduct your payment from your designated credit/ debit card or bank account on the first business day of the monthThe member may terminate their membership after the terms set forth by notifying the club in writing sixty days (days) prior to the termination date and paying allamounts the owed to the club in fullA written notice of termination must be delivered to management during business hoursUnless the member terminates his/ her membership, the member will be automatically renewed on a month to month basis at the expiration of the term.The preceding paragraph is directly quoted word for word from the contract that [redacted] signed on 7/29/Mrs [redacted] certified that she read and understood the terms of this agreement as well as the club rules and regulations and agreed to abide by such by signing and initialing the contract.The preexisting member states that she “called Premier Fitness to let them know I was ending my membership after completing my contract.”Management did not receive a written letter of termination or cancellation request from [redacted] , and as stated in the contract, the member must provide a day written notice prior to membership cancellationThe membership agreements state that once the member fulfills his or her agreement term, the account will automatically transition to a month-to-month termIf you wish to end your membership with Premier Fitness, you must notify management in writing so we may avoid any overbilling[redacted] ’s transaction history with Premier Fitness will show that she has never had any outstanding balances or negative credit with her membership accountWith good faith effort to resolve the dispute, Premier Fitness will waive out the $charge and dismiss any action perused to collect from Mrs [redacted] In addition, the membership account will no longer be active and is terminated immediately as permanagement.Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback and we hope for the opportunity to serve you again in the future, and we thank you for your continued support.Brianna O***Account ManagerPremier Fitness & Health SpaIndian Wells RoadAlamogordo, N.M [redacted] ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a year membershipI felt as a customer, that I was treated very poorly by staff When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating [redacted]
To whom it may concern:Thank you for taking the time to notify us of your unsatisfactory experience with your billing and collection issueWe are taking every actionpossible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences
*** *** signed a membership contract for one year that ended July This agreement represents the complete understanding between the member and the clubThe term of the agreement is twelve monthsUpon expiration of the term of this agreement, the club may adjust themonthly duesDues are paid in advance monthlyThey are paid via electronic funds transfer (EFT) or credit card debitWe will automatically deduct your payment from your designated credit/ debit card or bank account on the first business day of the monthThe member may terminate their membership after the terms set forth by notifying the club in writing sixty days (days) prior to the termination date and paying allamounts the owed to the club in fullA written notice of termination must be delivered to management during business hoursUnless the member terminates his/ her membership, the member will be automatically renewed on a month to month basis at the expiration of the term.The preceding paragraph is directly quoted word for word from the contract that *** *** signed on 7/29/Mrs*** certified that she read and understood the terms of this agreement as well as the club rules and regulations and agreed to abide by such by signing and initialing the contract.The preexisting member states that she “called Premier Fitness to let them know I was ending my membership after completing my contract.”Management did not receive a written letter of termination or cancellation request from ***, and as stated in the contract, the member must provide a day written notice prior to membership cancellationThe membership agreements state that once the member fulfills his or her agreement term, the account will automatically transition to a month-to-month termIf you wish to end your membership with Premier Fitness, you must notify management in writing so we may avoid any overbilling.***’s transaction history with Premier Fitness will show that she has never had any outstanding balances or negative credit with her membership accountWith good faith effort to resolve the dispute, Premier Fitness will waive out the $charge and dismiss any action perused to collect from Mrs***In addition, the membership account will no longer be active and is terminated immediately as permanagement.Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback and we hope for the opportunity to serve you again in the future, and we thank you for your continued support.Brianna O***Account ManagerPremier Fitness & Health SpaIndian Wells RoadAlamogordo, N.M 88310***###-###-####
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? However, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account? I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a year membership.? I felt as a customer, that I was treated very poorly by staff? When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response? ? When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them 2 emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account. I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a 1 year membership. I felt as a customer, that I was treated very poorly by staff. When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response. When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating.
[redacted]
To whom it may concern:Thank you for taking the time to notify us of your unsatisfactory experience with your billing and collection issue. We are taking every actionpossible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences....
[redacted] signed a membership contract for one year that ended July 2015. This agreement represents the complete understanding between the member and the club. The term of the agreement is twelve months. Upon expiration of the term of this agreement, the club may adjust themonthly dues. Dues are paid in advance monthly. They are paid via electronic funds transfer (EFT) or credit card debit. We will automatically deduct your payment from your designated credit/ debit card or bank account on the first business day of the month. The member may terminate their membership after the terms set forth by notifying the club in writing sixty days (60 days) prior to the termination date and paying allamounts the owed to the club in full. A written notice of termination must be delivered to management during business hours. Unless the member terminates his/ her membership, the member will be automatically renewed on a month to month basis at the expiration of the term.The preceding paragraph is directly quoted word for word from the contract that [redacted] signed on 7/29/14. Mrs. [redacted] certified that she read and understood the terms of this agreement as well as the club rules and regulations and agreed to abide by such by signing and initialing the contract.The preexisting member states that she “called Premier Fitness to let them know I was ending my membership after completing my contract.”. Management did not receive a written letter of termination or cancellation request from [redacted], and as stated in the contract, the member must provide a 60 day written notice prior to membership cancellation. The membership agreements state that once the member fulfills his or her agreement term, the account will automatically transition to a month-to-month term. If you wish to end your membership with Premier Fitness, you must notify management in writing so we may avoid any overbilling.[redacted]’s transaction history with Premier Fitness will show that she has never had any outstanding balances or negative credit with her membership account. With good faith effort to resolve the dispute, Premier Fitness will waive out the $86.30 charge and dismiss any action perused to collect from Mrs. [redacted]. In addition, the membership account will no longer be active and is terminated immediately as permanagement.Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback and we hope for the opportunity to serve you again in the future, and we thank you for your continued support.Brianna O[redacted]Account ManagerPremier Fitness & Health Spa2360 Indian Wells RoadAlamogordo, N.M 88310[redacted]###-###-####
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? However, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account? I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a year membership.? I felt as a customer, that I was treated very poorly by staff? When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response? ? When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating [redacted]
To whom it may concern:Thank you for taking the time to notify us of your unsatisfactory experience with your billing and collection issueWe are taking every actionpossible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences [redacted] signed a membership contract for one year that ended July This agreement represents the complete understanding between the member and the clubThe term of the agreement is twelve monthsUpon expiration of the term of this agreement, the club may adjust themonthly duesDues are paid in advance monthlyThey are paid via electronic funds transfer (EFT) or credit card debitWe will automatically deduct your payment from your designated credit/ debit card or bank account on the first business day of the monthThe member may terminate their membership after the terms set forth by notifying the club in writing sixty days (days) prior to the termination date and paying allamounts the owed to the club in fullA written notice of termination must be delivered to management during business hoursUnless the member terminates his/ her membership, the member will be automatically renewed on a month to month basis at the expiration of the term.The preceding paragraph is directly quoted word for word from the contract that [redacted] signed on 7/29/Mrs [redacted] certified that she read and understood the terms of this agreement as well as the club rules and regulations and agreed to abide by such by signing and initialing the contract.The preexisting member states that she “called Premier Fitness to let them know I was ending my membership after completing my contract.”Management did not receive a written letter of termination or cancellation request from [redacted] , and as stated in the contract, the member must provide a day written notice prior to membership cancellationThe membership agreements state that once the member fulfills his or her agreement term, the account will automatically transition to a month-to-month termIf you wish to end your membership with Premier Fitness, you must notify management in writing so we may avoid any overbilling[redacted] ’s transaction history with Premier Fitness will show that she has never had any outstanding balances or negative credit with her membership accountWith good faith effort to resolve the dispute, Premier Fitness will waive out the $charge and dismiss any action perused to collect from Mrs [redacted] In addition, the membership account will no longer be active and is terminated immediately as permanagement.Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback and we hope for the opportunity to serve you again in the future, and we thank you for your continued support.Brianna O***Account ManagerPremier Fitness & Health SpaIndian Wells RoadAlamogordo, N.M [redacted] ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a year membershipI felt as a customer, that I was treated very poorly by staff When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating [redacted]
To whom it may concern:Thank you for taking the time to notify us of your unsatisfactory experience with your billing and collection issueWe are taking every actionpossible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences
*** *** signed a membership contract for one year that ended July This agreement represents the complete understanding between the member and the clubThe term of the agreement is twelve monthsUpon expiration of the term of this agreement, the club may adjust themonthly duesDues are paid in advance monthlyThey are paid via electronic funds transfer (EFT) or credit card debitWe will automatically deduct your payment from your designated credit/ debit card or bank account on the first business day of the monthThe member may terminate their membership after the terms set forth by notifying the club in writing sixty days (days) prior to the termination date and paying allamounts the owed to the club in fullA written notice of termination must be delivered to management during business hoursUnless the member terminates his/ her membership, the member will be automatically renewed on a month to month basis at the expiration of the term.The preceding paragraph is directly quoted word for word from the contract that *** *** signed on 7/29/Mrs*** certified that she read and understood the terms of this agreement as well as the club rules and regulations and agreed to abide by such by signing and initialing the contract.The preexisting member states that she “called Premier Fitness to let them know I was ending my membership after completing my contract.”Management did not receive a written letter of termination or cancellation request from ***, and as stated in the contract, the member must provide a day written notice prior to membership cancellationThe membership agreements state that once the member fulfills his or her agreement term, the account will automatically transition to a month-to-month termIf you wish to end your membership with Premier Fitness, you must notify management in writing so we may avoid any overbilling.***’s transaction history with Premier Fitness will show that she has never had any outstanding balances or negative credit with her membership accountWith good faith effort to resolve the dispute, Premier Fitness will waive out the $charge and dismiss any action perused to collect from Mrs***In addition, the membership account will no longer be active and is terminated immediately as permanagement.Please accept our sincerest apology for any trouble this may have caused youWe highly appreciate your feedback and we hope for the opportunity to serve you again in the future, and we thank you for your continued support.Brianna O***Account ManagerPremier Fitness & Health SpaIndian Wells RoadAlamogordo, N.M 88310***###-###-####
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? However, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account? I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a year membership.? I felt as a customer, that I was treated very poorly by staff? When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response? ? When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I did want to clarify with Premier Fitness that not only did I contact them by phone several times, but I also sent them 2 emails, which I consider "in writing", notifying them that I cancelled my membership and that I did not authorize anymore transactions from my bank account. I feel that Premier Fitness's contract is very misleading as when it was explained to me, it was a 1 year membership. I felt as a customer, that I was treated very poorly by staff. When I called and attempted to resolve the issue, they were very argumentative and told me that they would have the manager contact me, which I never received a response. When I emailed Premier Fitness, there was no reply or response acknowledging my concerns.Turning me over to collections for a debt that I did not owe, was very frustrating.
[redacted]
To whom it may concern:Thank you for taking the time to notify us of your unsatisfactory experience with your billing and collection issue. We are taking every actionpossible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences....
[redacted] signed a membership contract for one year that ended July 2015. This agreement represents the complete understanding between the member and the club. The term of the agreement is twelve months. Upon expiration of the term of this agreement, the club may adjust themonthly dues. Dues are paid in advance monthly. They are paid via electronic funds transfer (EFT) or credit card debit. We will automatically deduct your payment from your designated credit/ debit card or bank account on the first business day of the month. The member may terminate their membership after the terms set forth by notifying the club in writing sixty days (60 days) prior to the termination date and paying allamounts the owed to the club in full. A written notice of termination must be delivered to management during business hours. Unless the member terminates his/ her membership, the member will be automatically renewed on a month to month basis at the expiration of the term.The preceding paragraph is directly quoted word for word from the contract that [redacted] signed on 7/29/14. Mrs. [redacted] certified that she read and understood the terms of this agreement as well as the club rules and regulations and agreed to abide by such by signing and initialing the contract.The preexisting member states that she “called Premier Fitness to let them know I was ending my membership after completing my contract.”. Management did not receive a written letter of termination or cancellation request from [redacted], and as stated in the contract, the member must provide a 60 day written notice prior to membership cancellation. The membership agreements state that once the member fulfills his or her agreement term, the account will automatically transition to a month-to-month term. If you wish to end your membership with Premier Fitness, you must notify management in writing so we may avoid any overbilling.[redacted]’s transaction history with Premier Fitness will show that she has never had any outstanding balances or negative credit with her membership account. With good faith effort to resolve the dispute, Premier Fitness will waive out the $86.30 charge and dismiss any action perused to collect from Mrs. [redacted]. In addition, the membership account will no longer be active and is terminated immediately as permanagement.Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback and we hope for the opportunity to serve you again in the future, and we thank you for your continued support.Brianna O[redacted]Account ManagerPremier Fitness & Health Spa2360 Indian Wells RoadAlamogordo, N.M 88310[redacted]###-###-####