Premier Exteriors

To whom it may the text message from me to *** was BEFORE I talked to my salesman, beforeAfter talking to Jon Nice the salesman which was after I heard Mr ***s side of things my salesman stated he never told *** the product was from any foreign countrythis is a classic case of he said she saidOur company in no way trains or encourages anyone to say the product is not from ChinaWe are happy to let anyone and everyone know we sell quality Chinese productsSo again my text messages were premature BEFORE I heard my salesman side of the story. what I do know is that *** was either approached or he approached *** *** with *** *** a distributor of a similar product (in this case a patio cover)*** *** is under investigation for defamation of character toward Premier Exteriors the company *** purchased a patio cover from*** talked down about our products in particular saying they are from china and are inferior to her products as she advertises in the local newspaper*** then called Me the owner asking for an update on shipping / delivery*** then asked me where the product came from and of course I said china with pride*** then says he wants a refund of his moneyNo where on the contract does it say where the product comes fromThis complaint is is not valid and is an attempt to deface the values and business ethics of Premier Exteriors*** was either approached or he approached a local competitor that's using persuasive scare tactics to encourage *** to cancel our contract

I'm am 50/partner in my companyMy partner said to refer to the Purchase Order that *** signedIt clearly states that all sales are final and there is a day recession period of which *** did not excercise per the contract my text to *** is not valid per my business partnerWhat is valid is *** purchase a patio cover and we delivered it to his house per our contract. If anyone would like a copy of the contract please let me know where to send itJust because Mr *** doesn't like that the product was made in china is no reason for a refundOur sales representative has expressed to me that he in no way told *** the product was from any country of originHe may have said it's Japanese technology which is true but he would never have a reason to suggest the product was from Japan as it that is not significant. If the Revdex.com is going to make me refund your money even though my contract with you clearly states all sales are final then I will refund the money and cancel my account with the Revdex.com. take a look around , just about everything you see is from china why they had any significance here is beyond meOur products are of high quality and are purchased from a source that allows us to sell them at an affordable price to the consumerWhy *** wants a refund because the product was manufactured in china is not a just reason for a refundHe might as well return 80% of everything he owns because it's all from china. please refer to the contractRevdex.com please let me know if you need a copy and let me know if your going to honor what our contract says or a quick text that I sent without consulting my partner or the sales rep.

The salesman Jonathan N*** told me (Justin W***) he ? never told Mr***? the product was from JapanThe salesman said it's Japan technologyMr*** may have thought he heard the product was from Japan but that's not what was saidAll our sales staff knows the product is from
china, there is nothing to hideWe sell high end quality patio covers and carportswe do ? purchase them out of chinaWhether our product is from China , Japan, or Thailand what Mr*** purchased was a patio cover from Premier Exteriors? Mr*** signed a purchase order agreement which states there is a day cancellation period and that all sales are finalIn no way is a refund justified nor contractualThis is not a valid complaintRacism is not a valid excuse for a refund? We know The homeowner spoke to *** *** from *** *** a competitor of ours? She spoke badly about our company to Mr*** basically scared Mr*** to believe he bought a defective productThe product he purchased is of the highest quality and was delivered to Mr***'s residence as agreed per the purchase order he signedThe homeowner owes Premier Exteriors 3,per the purchase order contract Mr*** signedPremier Exteriors in no way misrepresented our product.? ? where can I email the Purchase Contract for your review?? ? ? ?

Aloha attached is the purchase order contract between premier exteriors and [redacted]  and as our contract states there is a three day rescission. To cancel the contract of which Mr. [redacted] did not exercise.  It is only after he spoke with [redacted] our competitor that he wished to cancel because [redacted] is promoting negative publicity about premier exteriors and we are looking at filing a lawsuit against [redacted] for defamation of character  this is a true story that Mr. [redacted] will 100% deny. The reason I know it's true is the fact that the gentleman that was hired to deliver the patio cover to Mr. [redacted]  was told by Mr. [redacted]  several things that stated he spoke to and knows [redacted] owner of  [redacted] our competitor.  Per our contract Mr. [redacted] is to allow Premier Exteriors to take photographs of the installed patio cover of which we have yet to receive. i feel Mr. [redacted] should follow through with his agreement and have someone install his patio cover and allow us to take photos of it. If the Revdex.com forces me to refund his money I will do so only if I'm told to and no complaint would be filed or listed on my Revdex.com profile.  Please let me know what to do.

Complaint: [redacted]
I am rejecting this response because:W[redacted] claims that he texted me BEFORE he spoke to his salesman.  If this is true, which it is not, he should have conferred with his salesman, Jon N[redacted], when I first expressed being unhappy about being sold a Japanese produced product and getting a Chinese made product.  Its not the consumers fault that the owner is allowing his employee to make deceptive sales pitches to acquire a buyer.  Why is the owner not taking responsibility for his own company and employee.  Why does W[redacted] keep bringing up this [redacted] person? What does this have to do with me being taking advantage of by W[redacted]?  The bottom line is I want my money back. He can have his product back. What so hard about this? W[redacted] and I previously agreed on this until he reneged. 
Sincerely,
[redacted]

The salesman Jonathan N[redacted] told me (Justin W[redacted]) he  never told Mr. [redacted] the product was from Japan. The salesman said it's Japan technology. Mr. [redacted] may have thought he heard the product was from Japan but that's not what was said. All our sales staff knows the product is from...

china, there is nothing to hide. We sell high end quality patio covers and carports. we do  purchase them out of china. Whether our product is from China , Japan, or Thailand what Mr. [redacted] purchased was a patio cover from Premier Exteriors.  Mr. [redacted] signed a purchase order agreement which states there is a 3 day cancellation period and that all sales are final. In no way is a refund justified nor contractual. This is not a valid complaint. Racism is not a valid excuse for a refund.  We know The homeowner spoke to [redacted] from [redacted] a competitor of ours.  She spoke badly about our company to Mr. [redacted] basically scared Mr. [redacted] to believe he bought a defective product. The product he purchased is of the highest quality and was delivered to Mr. [redacted]'s residence as agreed per the purchase order he signed. The homeowner owes Premier Exteriors 3,000.00 per the purchase order contract Mr. [redacted] signed. Premier Exteriors in no way misrepresented our product.  where can I email the Purchase Contract for your review?

I do not deny Mr. [redacted]s accusations.  I have explained to him the reason for my absence, which was due to medical reasons, and am addressing his concerns.  From his response I believe that he is/will be satisfied with the results.  I will also be refunding a portion of the tax...

preparation fee that is attributal to an error that was made.  I will also be proving Mr. [redacted] a $50 voucher to be used towards future services.

Complaint: [redacted]
I am rejecting this response because:Revdex.com, I find it odd that W[redacted] response brings up the issue of racism and his so called competitor, [redacted].  My complaint to Revdex.com has nothing to do with either issues. I purchased a product from W[redacted] that was presented to me and that I paid for, as a produced from Japan.  The following is a recorded text message dated August 12, 2017 from W[redacted] to myself; "Jon (saleman) should have never said it was a Japanese product. I am not happy about that."  W[redacted] further states; "sorry the salesman lied that's not acceptable, we don't do business that way. Nothing wrong with the Chinese product. He should have disclosed it when he took your order.  You will get a check (refund) in the mail next week.  This is a classic example of Bait and Switch along with Theft in Theft Degree, Hawaii Revised Statue.  W[redacted] and I agreed he would refund me my money and take the product back.  In Hawaii, verbal agreements are binding.   Respectfully, [redacted]

At this time, I have been contacted directly by National [redacted] League regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 The Vice President Larry called me and actually said he was sorry..a first. He said my check was sent [redacted] but have...

not received it yet. I am hopeful, but sadly I have been told this before. He asked me to call him today to let him know if check arrives. I will do so. Will also keep u informed.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] ordered a card May ** and she called 5/** to say she hadn't received the order. We told her we would send another card if she hadn'treceived her card by 5/**, as the Post Office is sometimes slow in delivery. We sent a duplicate card 5/**. We assume it was delivered, as the customer has...

not contacted us again.

We are a membership organization which serves over 350,00 members in the United States. They all get their membership cards over the same four or five week period, beginning late March. Unfortunately, this member had a delivery problem. We take members' concerns very seriously and am glad to report...

that this problem has been rectified. We refunded the $27 in question.