I had a bad experience with Vance Johnson Plumbing. They came to my home to investigate a leak that was seeping through to the first floor. They came out for the same problem a few months earlier. On this visit they spent about 3 minutes in my home. We asked what the charge would be and the technician said that it would be no charge. I was very pleased with receiving this news. a few weeks later I received an invoice in the mail. I spoke with the clerk and she said that the technician never said that there would be no charge. On their first visit I immediately received notice of what the charge would be before they did any work and I received an invoice before they left. I sent a letter to Vance Johnson Plumbing with the total amount owed, simply requesting that a manager/supervisor contact me and explain why I did not receive an invoice. It has been two months since I sent the formal letter and have not heard a word from them, but they happily cashed my check. Just a little frustrated that no one took the time to contact me to resolve this issue. I am in the process of looking for another plumber.
I had a bad experience with Vance Johnson Plumbing. They came to my home to investigate a leak that was seeping through to the first floor. They came out for the same problem a few months earlier. On this visit they spent about 3 minutes in my home. We asked what the charge would be and the technician said that it would be no charge. I was very pleased with receiving this news. a few weeks later I received an invoice in the mail. I spoke with the clerk and she said that the technician never said that there would be no charge. On their first visit I immediately received notice of what the charge would be before they did any work and I received an invoice before they left. I sent a letter to Vance Johnson Plumbing with the total amount owed, simply requesting that a manager/supervisor contact me and explain why I did not receive an invoice. It has been two months since I sent the formal letter and have not heard a word from them, but they happily cashed my check. Just a little frustrated that no one took the time to contact me to resolve this issue. I am in the process of looking for another plumber.