Preferred Remodeling & Construction Company

Review: We had multiple issues with this contractor and they are listed below:

1. The contractor took photos of the canned lighting in our already finished bedroom from prior construction. We told him we wanted the same exact lighting. When we got home he put much larger, cheaper lighting in throughout the house. When we complained about the lighting he pointed to the lighting on the contract and said we signed for that type. The lighting was listed in the contract as a six inch light and yes it is true we signed it that way but we are the consumer and did not realize (because we did not measure) that the lights in the bedroom he took photos of were actually 4 inch lights. After I told him to just leave the 6 inch lights in he proceeded to take out them out and put the 4 inch lights in. He then charged us $400.00 to swap the lights out and also had to patch the larger holes which look horrible around every light in the ceiling. (8 locations) So we had to pay him for the mistake he made in the first place.

2. The contractor removed the railing around our steps and put in a planned half wall instead. According to him the top was going to be a smooth surface and would have a pleasing finish. The top is uneven with pieces of the boards sticking up throughout the entire thing. He never sanded it to be even and smooth and just painted it instead. We are currently in the process of getting it done over by another contractor that we will have to pay just to get it done correctly.

3. The contractor told us the job would be done in 7 to 10 days and he would not send his workers to another site until he was done with our work. The job took approximately 30 days and there were several occasions where his workers did not show up at our house at all for a few days and we were told by the contractor they had to work elsewhere.

4. The contractor and his crew banged up other new construction we had done by another company and we were told he was not responsible for the damages and it was called collateral damage.

5. The contractor put a new floor down and then never covered it while his crew was walking, working and using a saw on the new floor. As the consumer I had to get paper to cover the floors and did that part of the work myself. The contractor never cleaned up from day to day and left me as the consumer to clean the work areas.

6. One of the employees he had in our house went into an off limits, closed bedroom and stole a tuxedo cuff link and shirt stud set worth $100.00 from our bed headrest. The contractor was informed and he actually let the employee back to our house the next day to work. We were not able to be home during the construction and needed to trust the crew.

7. Throughout this construction process the contractor bullied my wife over her complaints.Desired Settlement: To refund the extra $400.00 charged for the contractors lighting mistake. Refund the $100.00 for the jewelry that was stolen. Refund the $500.00 for the half wall top that will have to be replaced.

Business

Response:

Please be advised that I was in contract with the client mentioned

in the complaint. I first went to their home sometime in September 2012 and did

not return to the home until March 2013. During this time I provided them with

several versions of quotes for the work they wanted at their home. During my

first visit I took some photos to help me with the estimate but once the first

estimate was done I deleted the photos. I go into people’s homes several times

a week for estimates and cant possibly remember every detail I sent them

several e-mailed versions of the quote for review at no time during these

correspondence did they mention the size of the lights or the crown

molding matching what was in another room Once we came to an agreement as

to the scope of work I returned to their home to review the contract with them

line by line so it was clear what I was doing for the money. They signed the

contract and agreed to the terms of it. At no point did they say they did not

understand what I was offering. I clearly stated the size of the light fixtures

and the types of molding. When I was matching the existing I stated it, and

when I wasn't I stated what I was offering. I have attached the contract for

review. I do not know how much clearer I have could have been. There are no

ambiguous terms or fine print hiding what I was offering. If the homeowner did

not know what the item was they had every opportunity to ask. We did not start

the job for several days after signing the contract. Once the job started the

holes for the lights had been cut in the ceiling for several days there was no

comments about the size of the holes but once the fixtures were installed the

client contacted me to complain that they were incorrect. I said I would

replace them, but if the contract said 6 inch fixture I would have to charge

them. Upon review of the contract I saw that it was clearly in the contract and

I made the change informing them that I would use the 6 inch fixtures on

another job and only charge 40.00 for the labor to make the change instead of

120.00 which would be the charge for additional fixtures.

The homeowners made numerous changes to the scope

of work which caused the job to go longer than originally discussed. I gave

them very fair prices for the work and tried to be cooperative throughout the

job.

As the job continued there were complaints about

minor scratches in the paint on the door and thwe walls in the areas where we

worked although the majority of the damage came from the homeowner who destroyed

the door casing and the paint in the hall when he removed pictures. He also cut

a hole in the wrong location while trying to install a TV. Please be advised that I was in contract with the client mentioned in the complaint. I first went to their home sometime in September 2012 and did not return to the home until March 2013. During this time I provided them with several versions of quotes for the work they wanted at their home.During my first visit I took some photos to help me with the estimate but once the first estimate was done I deleted the photos. I go into peoples homes several times a week for estimates and cant possibly remember every detail I sent them several e-mailed versions of the quote for review at no time during these correspondence did they mention the size of the lights or the crown molding matching what was in another room Once we came to an agreement as to the scope of work I returned to their home to review the contract with them line by line so it was clear what I was doing for the money. They signed the contract and agreed to the terms of it. At no point did they say they did not understand what I was offering. I clearly stated the size of the light fixtures and the types of molding . When I was matching the existing I stated it, and when I wasn't I stated what I was offering. I have attached the contract for review. I do not know how much clearer I have could have been. There are no ambiguous terms or fine print hiding what I was offering. If the homeowner did not know what the item was they had every opportunity to ask. We did not start the job for several days after signing the contract. Once the job started the holes for the lights had been cut in the ceiling for several days there was no comments about the size of the holes but once the fixtures were installed the client contacted me to complain that they were incorrect. I said I would replace them , but if the contract said 6 inch fixture I would have to charge them. Upon review of the contract I saw that it was clearly in the contract and I made the change informing them that I would use the 6 inch fixtures on another job and only charge 40.00 for the labor to make the change instead of 120.00 which would be the charge for additional fixtures.

The homeowners made numerous changes to the scope of work which caused the job to go longer than originally discussed. I gave them very fair prices for the work and tried to be cooperative through out the job.

As the job continued there were complaints about minor scratches in the paint on the door and thwe walls in the areas where we worked although the majority of the damage came from the homeowner who destroye the door casing and the paint in the hall when he removed pictures. He also cut a hole in the wrong location while trying to install a t.v.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ID# [redacted]

Responses are in order of

[redacted]'s responses to the original complaint.

[redacted] mentions

he took photos of the exact lighting and molding we wanted and then

deleted them. He then proceeded to just make up what lighting and

molding types he wanted to install and placed it in the contract

with measurement sizes when it comes to the lighting and a name of a

molding. He then states he went over the contract with my wife line

by line and if she had any questions she should have asked them

then. My wife is a layman and knows nothing about the size of

lights or names of molding but she trusted [redacted]'s expertise to

install the correct products to match the previous work already

performed by a previous contractor. If he deleted the photos would

it have been good business technique to take the photos again or

even go back to the rooms where he took the photos originally to

re-visit the lighting and molding we requested? He came to the

house to have my wife sign the contract and had access to the room

while he was here and could have checked again. He mentions not

remembering what we wanted which he had many episodes of memory

lapse throughout the remodeling process. Yet he remembered to

charge us more money to replace the wrong lighting he installed. He

also mentions emailing quotes which is true but the quotes did not

mention size of lighting or name of molding until he placed it on

the contract. It is his job to remember or document the product we

were very specific about yet his comment to the Revdex.com is he could not

remember. Again poor business practice.

[redacted]'s next

response mentioning numerous changes to the scope of work and

causing the job to go longer than originally discussed is one of the

real problems with using him as a contractor. [redacted] in many

instances knows what to put in a contract which he holds you to but

leaves many things out and makes verbal promises that he does not

keep on his end. You can actually see this for yourself because if

you notice he had no responses for the fact one of his employees

stole jewelry from us and also entered a closed off limits room. He

originally verbally told us(notice nothing in contract about this)

that the job was going to take 7 to 10 days. Once the work got

started did we add a few minor things on yes, but not another 50

days worth of work which is how long it took [redacted] to almost

complete the work. Also he verbally mentioned after we specifically

asked if he was going to send his crew elsewhere during the middle

of our job and his answer was absolutely not which again was not in

the contract but was a verbal commitment. Of course there were 4

days to a week several times he sent his crew to do another job and

left our site. So again another verbal untruth from [redacted].

His next paragraph

mentions minor scratches in paint on door and walls. The dents and

scratches were not minor and instead of correcting the problems he

called it collateral damage and said he was not responsible to fix

them. Again poor business practice. He mentioned me as the

homeowner damaging walls in the hall with picture hangers when

removing the pictures so they would not be destroyed by the workers

is true. [redacted] did not have to fix those areas anyway because

we had a third party painter come in afterwards to fix and paint

areas like that so [redacted] should not mention this portion at

all. But we do not hang pictures on door casings which his crew had

no respect for and dented which we had to pay the painter to fix. He

also mentions me as the homeowner cutting a hole to mount the TV,

again the painter repaired that area and I did not expect [redacted]

to repair that area either. Also I as the homeowner had to go out

and buy paper to protect the new floor he installed and then let his

crew walk, work, and saw all over. The floor should have been

covered immediately after installation and I should not have been

the one to do it.

As you can also see [redacted]

[redacted] plays the avoidance game and does not respond to the fact we

just had to pay another contractor to come in to correct some of the

shoddy work performed by [redacted] of [redacted]. The top

of the half wall he installed had to be completely done over because

it was done poorly. [redacted] has sent you a copy of the contractor

lien he put on our house. The reason for the lien is because he never

came back to correct things like the half wall so we withheld

payment. To this day he never returned but we did not want to have a

lien on our home so we were stuck in the middle and paid him in full.

In summary [redacted] of

[redacted] of [redacted] makes sure he only puts things in

his contract he wants the customer to be responsible for and avoids

putting things he is responsible in the contract. He then verbalizes

many things and does not stand up to his end of the bargain. The old

saying to put everything in writing and do not go by a handshake

should be a huge necessity when dealing with someone like [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,