Preferred Long Distance

This company contacted my small business, and asked to speak to the owner who handles our [redacted] phone account When asked if they actually WERE [redacted] phone company, they said "Yes, this is Preferred Long Distance on behalf of *** Convinced us to sign up for their plan, the bill was twice as much as they said it would be, and twice as much as my regular [redacted] carrier They said everything was included, such as call waiting, etc., but it was not They called a few months ago for that experience, and they called again today and tried to pull the same thing No thank you!

This company is the worst customer oriented company I have ever been in contact withI am a professional working in a large business trying to end services with Preferred Long DistanceWhen I called, their name has changed, I'm assuming to distance themselves from all of the horrible PR they have had from unhappy customersThe customer service rep was rude and wouldn't let me speak to a manager, as she claimed she was the managerThey charged us for dates of service we didn't use and refused to hear my side of the disagreementShe was also rude and completely unprofessionalI called back the next day hoping to resolve it with someone else and she answered it againI believe they may be down to one rep that answers all the callsNEVER, EVER change to PREFERRED LONG DISTANCE or to their new company name TELPLEX COMMUNICATIONS

Someone called me claiming they were from AT&T long distance (they were not) and that because of a federal decision, I *had [redacted] to switch out my long distance service to a new carrier, that being Preferred Long Distance I have since learned that this is a scam called "Slamming"The fact that they mis-represented themselves as being from AT&T iced the cake Unfortunately, I only caught this on day of the billing cycle, so I expect to see one of the BS "pro-rated" bills in the mail any day nowI have told them that I will not pay, given how they fraudulently obtained my services

I have had a very hard time with Company Lied about the pricing! They have to call [redacted] for Repairs(they are not in a hurry for Preferred) 3.All the Extra charges the told us we wouldn't pay (another statement) I do not want others to fall for the sales call!

This business is a cheating oneEven if I did not agree to reserve its service, this busniess charged my company via AT&T