Preferred Financial Services Corporation

We are sorry for the confusion,  and lack of response. We are sending a check to the finance company for $1398 to reduce the outstanding principal of the loan (essentially shortening the term of the loan).

We overnighted the payment attached to BMW yesterday 12/19/17.  We are sorry for the misunderstanding.  We would like the customer to provide us a copy of the credit bureau blemish from BMW and will contact them and explain the misunderstanding.

Hello,After reviewing the documentation, we have agreed to refund the $1,500 charge and we apologize for any inconvenience we may have caused the consumer.  This was clearly a miscommunication internally and we will take corrective actions to prevent future situations.  I appreciate your...

time and effort.Sincerely,Jay H[redacted]Davis Auto Group[redacted]

This business response was received by Revdex.com staff member ** via phone.The business has stated the consumer's salesperson has indicated there was never any discussion of ... or a commitment from the business to pay the consumer's disposition fee. The business said there was only an agreement for the business to pay the consumer's final lease payment. The business said the consumer even acknowledged this when he submitted his complaint to Revdex.com because the consumer only requested the business pay $398.00 to BMW Financial for him.The business further stated the consumer would need to submit a signed letter to them authorizing them to pull his credit report, or the consumer would need to provide a copy of his credit report/s to the business for review and consideration ... because the business states BMW Financial has informed them they did not hit the consumer's credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer statement wasn't true. It was absolutely our mistake refunding the tax. We waited for any kind of payment arrangements and didn't receive a response. Customer wanted me to discount the amount and I told her I would have but it was tax due, not a productStatement

We reached out to the customer, and are going to send a check for $350. We are sorry for an confusion or misunderstanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This business response was received by Revdex.com via email and is a copy/paste by **.The account no longer has a balance seems to be taken care of. Thanks Mark A. G[redacted]ControllerDavis Automotive GroupBMW/Jaguar/Land Rover[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Company responded by phone 11/16/15-[redacted]Mr. [redacted] states that they repaired the consumer car and that the consumer has received his car back.

We are sorry if there was any confusion regarding the terms of this transaction. We have reached out to the customer, and believe we have settled the issues to their satisfaction.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All the statements made by me were accurate. I will be contacting [redacted] customer relations and notifying them of the multiple issues I experienced with [redacted] Cleveland. 
Regards,
[redacted]

It is normal procedure for us, and frankly most, dealerships to charge a diagnostic fee for investigating a potential issue with a vehicle. We are sorry their seemed to be some miscommunication regarding what codes could, or could not, be pulled in this particular instance. As a gesture of good...

will, we will refund the diagnostic charge for this customer. Please have him contact the service and parts director,[redacted], at the Honda City service department to process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] In regards to case number [redacted]. We visited Honda City on 2/19/16 and cleared...

up the situation.  We still do not remember signing any paper in regards to the Pro Package. However, Honda City was finally willing to give us a print off of a digital copy of the paper we do not remember signing without having to pay the $25 they wanted to charge us for this copy. All this could have been avoided by them giving us a copy of the signed document when we first requested it. I didn't think we should be charged for a copy that we never received in the first place and asking for a signed copy is not unreasonable since it should have been included in the first place.We are sorry that we filed this complaint that now appears false. However, we still don't remember signing the papers so a false complaint was not our intention.During the visit on 2/19/16 we also requested that our extended warranty be cancelled. They agreed to this because we were within the 60 day cancellation grace period. However, they then refused to give us any proof of this cancellation request other than a copy of the paper I signed. Anybody can sign a paper and then not deliver it to the dealership. This does not prove anything. All we wanted them to do is date the document and sign that they received our request on that date. I don't see how this is unreasonable.During our visit we were yelled at by both Brian Fuller and Ryan. We were falsely accused of going through papers on Brian's desk. We were told that we were in areas that we shouldn't be in even though we were led there by a sales person and never asked to leave until they got angry at us because we were asking for proof of the cancellation.Ryan escalated the situation to the point of threatening to call the police to have us taken out handcuffed. We were called liars, we were told we were the kind of people that would never apologize (which is not true) and were constantly being yelled at. This is no way for a A+ rated business to handle business. An apology from them doesn't mean anything. Brian apologized and said he had a bad day and then 5 minutes later he's yelling again.We never raised our voices and were nothing but polite. I just thought you should know how they actually treat their customers. I am sorry that the complaint was filed and I consider it closed. I do not need an apology from them because it doesn't mean anything. I just want to put the experience behind me as it was terribly upsetting and I have never been treated like that before.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear that as we never received the messages. The ###-###-#### phone number is correct & someone will reach out to her.[redacted]

Mr. [redacted] has been a client here since October 2012. We have tried to reach him to get this complaint resolved but wehave not been able to reach him by phone. We worked out settlement agreements with all 3 creditors that heenrolled here. All 3 of these settlements have been completed.He...

had automatic deposits scheduled throughout the program andon a few occasions, added lump sum deposits and raised or lowered drafts. The $900 deposit in June was the same amount that wasautomatically processed deposit every month from Feb 2014 – April 2015. He made a large deposit in June to get a settlement completedand then a smaller, partial deposit for $489.54. That deposit has since been reversed at his banks request on7/03/15 so he should already have that money back.   The smaller deposit was necessary to cover the remaining fees onthe final account that we settled as well as a fee for sending out a letter tothe credit bureaus with proof that the final account was settled. He signed an agreement 4/14/2014 regarding this deal.  This complaint should be something that can be resolved with aquick telephone conversation. Please have Mr. [redacted] call us to discuss the file. ...