When we order a veil or a bridal gown, we go in wedding date orderThis wedding is scheduled for July 3, When *** *** called she wanted to cancel the order I told her I was sorry and that is not our policyEvery day weddings are cancled and customers want money back, which is
unfortunateShe did not like the answer I gave her which made her upset and yell at me that she wanted her money backI asked her not to yell at me so that we could resolve this matterI then did hang up as she continued to yell at me.When *** called on 6/14/the veil was not here and I told her I would get it here immediatelyIt came in the next day 6/15/which the owner called her and told her it was here and to come pick it up, which again she said no I want my money back.I did not delay delivery we go in wedding date orderOur veils are made one at a time by our manufactures.Again, we fulfilled our obligation of ordering and obtaining the veil for the July 3rd wedding date as stated on our signed contractThe veil, as mentioned, is here and ready to be picked upWe are not financially responsible for weddings that are canceled.Marianne, Manager
When we order a veil or a bridal gown, we go in wedding date orderThis wedding is scheduled for July 3, When *** *** called she wanted to cancel the order I told her I was sorry and that is not our policyEvery day weddings are cancled and customers want money back, which is
unfortunateShe did not like the answer I gave her which made her upset and yell at me that she wanted her money backI asked her not to yell at me so that we could resolve this matterI then did hang up as she continued to yell at me.When *** called on 6/14/the veil was not here and I told her I would get it here immediatelyIt came in the next day 6/15/which the owner called her and told her it was here and to come pick it up, which again she said no I want my money back.I did not delay delivery we go in wedding date orderOur veils are made one at a time by our manufactures.Again, we fulfilled our obligation of ordering and obtaining the veil for the July 3rd wedding date as stated on our signed contractThe veil, as mentioned, is here and ready to be picked upWe are not financially responsible for weddings that are canceled.Marianne, Manager