Precision Water & Power Sports

The consumer has been here twiceOn 4/for a service 6/26/for another service On 6/our mechanic opened it up and didn't find anything would warrant any warranty that needed work on itIn that instance, we make a notation to the manufacturer that this issue is happening to the customer and that way if it does fail after a warranty date, a lot of times they will warranty it The salesman did not drain a battery, there is no way to physically do this [redacted] wanted the salesman to take him with him on a demonstration ride and he did do thatThe salesman jumped the ramp because [redacted] asked him to do that as part of the demonstration ride The two items that weren't covered under warranty were the clutch and drive belt, because these are wear and tear itemsThis is stated in the warrantyWe are willing to replace the battery if they would like if it falls under the warranty guidelines I believe we may have been stern with the customer, but we have not been abusive to himI am ***, the owner, and I have never cussed this customer out, this is not trueThey want to bring the item backIt has been sold and usedIf it wasn't used, I could work with them, but since it has been used, unfortunately, there is nothing I can do He said he took it somewhere else, but not until months later, at that point the clutch could've disintegrated, but since it had been so long, it could've happened since them using itWhen they came in, our mechanic didn't see anything as of 6/ As far as a resolution we would be willing to take a look at the unit and put a value to it, and we would give credit applied towards a new unit

To whom it may concern, I am following up on a complaint filed by [redacted] *** Following is the events that happened after close review of employees involvedThe work order was filled out by [redacted] at our service deskLeif our service manager talked to the customer about work that needed to be performedHis statement to me was, our shop was to repair wiring that was attempted by the customer with no success The mechanic that performed the work stated that all the wiring that was placed in the boat was only color coded (red) or positive currentThere were no standard wiring codes used in the customer attemptThe project began with replacement of a gang box and fuse boxAll wiring we performed was to wiring codes according to Coast Guard Standards, tied and secured in an appropriate place to avoid damage and for appearanceALL the gauges needed to be re-wired as to manufacturers specsWe were asked to get the boat and it's gauges back to running condition The wires that were left in the boat were wires that were installed to other accessories in the boat by the customerThe technician said he wrapped those wires up, put plastic ties on themIt was our Shop manager, a mechanic, the service writer and the mechanic who actually did the work that understood the work to be when he dropped it here for serviceThe statement of "bring it back to new condition" is a pretty broad statement and it would take more than $Mr [redacted] called and complained and wanted a refund of $I would be glad to return the amount he asked but it has no basisWe done the work he askedIf he wanted the wiring to accessories that he or his son installed, he should have stated thatWe asked him to return the boat and we would complete the extra request for him but it would be at a "per hour" costAfter reviewing all the personnel involved, I find no reason to refund money on the work we performed as requested [redacted] Precision Water & Power Sports

I am responding to the consumer's rejection. Mr [redacted] states that the battery does not run (operate). As stated all along, we are more than happy for him to bring in the battery to our store and if it is [redacted] under warranty, we will replace the battery at no charge per terms of the warranty. However, if it is out of warranty coverage, then Mr [redacted] will need to pay for a new one. Our company strives to accommodate the requests of customers and we have done this for Mr [redacted] in past encounters and will continue to try to service his request.I would also like to clarify that the bank declining his financing for a new unit was solely the decision of the bank. We have no impact on any of our customers applications for financing. It is between the finance company and applicant.

In responding I will start with, that I dealt with Mr*** personally on his callThe call began on a Saturday approximately three weeks agoThe conversation went as follows, " I am calling about a RXP-X Sea-Doo that you you have advertised" my comment was in brief, "Yes, we still have
that model at $13,990.00"The conversation was that he was very interested in the unit and pretty much agreed that he would like to purchase the unitHe than said that he had a Yamaha FXSV SHOI discussed the unit with our sales staff and although the unit books for $9,000.00, that particular unit because of it's color coordination will only retail for around $7,to $7,When I learned of that I told Mr*** that we would have my associate look at it(My feeling was that maybe we would offer more if it was in excellent condition). My associate near his Lake Home deals with Personal Watercraft as far as sales and serviceBecause we are more than an hour away, I pay him to evaluate the possible tradesMr*** was very well aware that we were coming to look at it to determine a "fair" trade value*** from Deer Valley Marine talked with Mr*** to get an address and *** location for his unit so they could look it over and test drive it for performanceIn conversation with ***, Mr*** told him where to find the *** on the unitHe also told me that the *** was returned in the same location on the unit after the test driveThe accusation that we lost a *** FOB (which is different that the actual start ***), is without a doubt, a total inaccurate statementThe test driver never used a *** FOB as there is no reason to use it. I have no intention to replace a *** FOB which no one used nor replace gas for a test trade in. I am sorry that the unit does not have the value that Mr*** wishes it didI tried to maximize the trade offer if it was actually that clean AND it was not the model that will not bring the value he desiresThere was never an indication that we should not test drive the unit if we would not have offered less than $9,The fact that he communicated with *** at Deer Valley AFTER I told him $6,indicates that Mr*** new very well we were going to test drive it. Again, I am very sorry his bike will not bring what he would like it to (although we gave it every effort), that he misplaced his *** FOB and approximately gallon of gas was used for the test run for the test run. *** ** *** Precision Water & Power Sports

I called the business February 27th and was told this is my problem and I have to deal with itAnd I was not to call or come to the shop

The consumer has been here twiceOn 4/for a service 6/26/for another serviceOn 6/our mechanic opened it up and didn't find anything would warrant any warranty that needed work on itIn that instance, we make a notation to the manufacturer that this issue is happening to the customer
and that way if it does fail after a warranty date, a lot of times they will warranty it
The salesman did not drain a battery, there is no way to physically do this*** wanted the salesman to take him with him on a demonstration ride and he did do thatThe salesman jumped the ramp because *** asked him to do that as part of the demonstration ride
The two items that weren't covered under warranty were the clutch and drive belt, because these are wear and tear itemsThis is stated in the warrantyWe are willing to replace the battery if they would like if it falls under the warranty guidelines
I believe we may have been stern with the customer, but we have not been abusive to himI am ***, the owner, and I have never cussed this customer out, this is not trueThey want to bring the item backIt has been sold and usedIf it wasn't used, I could work with them, but since it has been used, unfortunately, there is nothing I can do
He said he took it somewhere else, but not until months later, at that point the clutch could've disintegrated, but since it had been so long, it could've happened since them using itWhen they came in, our mechanic didn't see anything as of 6/
As far as a resolution we would be willing to take a look at the unit and put a value to it, and we would give credit applied towards a new unit

In responding I will start with, that I dealt with Mr*** personally on his callThe call began on a Saturday approximately three weeks agoThe conversation went as follows, " I am calling about a RXP-X Sea-Doo that you you have advertised" my comment was in brief, "Yes, we still have
that model at $13,990.00"The conversation was that he was very interested in the unit and pretty much agreed that he would like to purchase the unitHe than said that he had a Yamaha FXSV SHOI discussed the unit with our sales staff and although the unit books for $9,000.00, that particular unit because of it's color coordination will only retail for around $7,to $7,When I learned of that I told Mr*** that we would have my associate look at it(My feeling was that maybe we would offer more if it was in excellent condition). My associate near his Lake Home deals with Personal Watercraft as far as sales and serviceBecause we are more than an hour away, I pay him to evaluate the possible tradesMr*** was very well aware that we were coming to look at it to determine a "fair" trade value*** from Deer Valley Marine talked with Mr*** to get an address and *** location for his unit so they could look it over and test drive it for performanceIn conversation with ***, Mr*** told him where to find the *** on the unitHe also told me that the *** was returned in the same location on the unit after the test driveThe accusation that we lost a *** FOB (which is different that the actual start ***), is without a doubt, a total inaccurate statementThe test driver never used a *** FOB as there is no reason to use it. I have no intention to replace a *** FOB which no one used nor replace gas for a test trade in. I am sorry that the unit does not have the value that Mr*** wishes it didI tried to maximize the trade offer if it was actually that clean AND it was not the model that will not bring the value he desiresThere was never an indication that we should not test drive the unit if we would not have offered less than $9,The fact that he communicated with *** at Deer Valley AFTER I told him $6,indicates that Mr*** new very well we were going to test drive it. Again, I am very sorry his bike will not bring what he would like it to (although we gave it every effort), that he misplaced his *** FOB and approximately gallon of gas was used for the test run for the test run. *** ** *** Precision Water & Power Sports

To whom it may concern, I am following up on a complaint filed by *** ***. Following is the events that happened after close review of employees involvedThe work order was filled out by *** at our service deskLeif our service manager talked to the customer about work that needed to
be performedHis statement to me was, our shop was to repair wiring that was attempted by the customer with no success. The mechanic that performed the work stated that all the wiring that was placed in the boat was only color coded (red) or positive currentThere were no standard wiring codes used in the customer attemptThe project began with replacement of a gang box and fuse boxAll wiring we performed was to wiring codes according to Coast Guard Standards, tied and secured in an appropriate place to avoid damage and for appearanceALL the gauges needed to be re-wired as to manufacturers specsWe were asked to get the boat and it's gauges back to running condition The wires that were left in the boat were wires that were installed to other accessories in the boat by the customerThe technician said he wrapped those wires up, put plastic ties on themIt was our Shop manager, a mechanic, the service writer and the mechanic who actually did the work that understood the work to be when he dropped it here for serviceThe statement of "bring it back to new condition" is a pretty broad statement and it would take more than $Mr*** called and complained and wanted a refund of $I would be glad to return the amount he asked but it has no basisWe done the work he askedIf he wanted the wiring to accessories that he or his son installed, he should have stated thatWe asked him to return the boat and we would complete the extra request for him but it would be at a "per hour" costAfter reviewing all the personnel involved, I find no reason to refund money on the work we performed as requested *** ** *** Precision Water & Power Sports

The consumer has been here twiceOn 4/for a service 6/26/for another service On 6/our mechanic opened it up and didn't find anything would warrant any warranty that needed work on itIn that instance, we make a notation to the manufacturer that this issue is happening to the customer
and that way if it does fail after a warranty date, a lot of times they will warranty it
The salesman did not drain a battery, there is no way to physically do this*** wanted the salesman to take him with him on a demonstration ride and he did do thatThe salesman jumped the ramp because *** asked him to do that as part of the demonstration ride
The two items that weren't covered under warranty were the clutch and drive belt, because these are wear and tear itemsThis is stated in the warrantyWe are willing to replace the battery if they would like if it falls under the warranty guidelines
I believe we may have been stern with the customer, but we have not been abusive to himI am ***, the owner, and I have never cussed this customer out, this is not trueThey want to bring the item backIt has been sold and usedIf it wasn't used, I could work with them, but since it has been used, unfortunately, there is nothing I can do
He said he took it somewhere else, but not until months later, at that point the clutch could've disintegrated, but since it had been so long, it could've happened since them using itWhen they came in, our mechanic didn't see anything as of 6/
As far as a resolution we would be willing to take a look at the unit and put a value to it, and we would give credit applied towards a new unit

I am responding to the consumer's rejection.? Mr[redacted] states that the battery does not run (operate).? As stated all along, we are more than happy for him to bring in the battery to our store and if it is [redacted] under warranty, we will replace the battery at no charge per terms of the warranty.? However, if it is out of warranty coverage, then Mr[redacted] will need to pay for a new one.? Our company strives to accommodate the requests of customers and we have done this for Mr[redacted] in past encounters and will continue to try to service his request.I would also like to clarify that the bank declining his financing for a new unit was solely the decision of the bank.? We have no impact on any of our customers applications for financing.? It is between the finance company and applicant.?

To whom it may concern, I am following up on a complaint filed by [redacted].  Following is the events that happened after close review of employees involved.. The work order was filled out by [redacted] at our service desk. Leif our service manager talked to the customer about work that needed to...

be performed. His statement to me was, our shop was to repair wiring that was attempted by the customer with no success.  The mechanic that performed the work stated that all the wiring that was placed in the boat was only color coded (red) or positive current. There were no standard wiring codes used in the customer attempt. The project began with replacement of a gang box and fuse box. All wiring we performed was to wiring codes according to Coast Guard Standards, tied and secured in an appropriate place to avoid damage and for appearance. ALL the gauges needed to be re-wired as to manufacturers specs. We were asked to get the boat and it's gauges back to running condition.  The wires that were left in the boat were wires that were installed to other accessories in the boat by the customer. The technician said he wrapped those wires up, put plastic ties on them. It was our Shop manager, a mechanic, the service writer and the mechanic who actually did the work that understood the work to be when he dropped it here for service. The statement of "bring it back to new condition" is a pretty broad statement and it would take more than $709.31. Mr. [redacted] called and complained and wanted a refund of $200.00. I would be glad to return the amount he asked but it has no basis. We done the work he asked. If he wanted the wiring to accessories that he or his son installed, he should have stated that. We asked him to return the boat and we would complete the extra request for him but it would be at a "per hour" cost. After reviewing all the personnel involved, I find no reason to refund money on the work we performed as requested. [redacted] Precision Water & Power Sports

I am responding to the consumer's rejection.  Mr. [redacted] states that the battery does not run (operate).  As stated all along, we are more than happy for him to bring in the battery to our store and if it is [redacted] under warranty, we will replace the battery at no charge per terms of the warranty.  However, if it is out of warranty coverage, then Mr. [redacted] will need to pay for a new one.  Our company strives to accommodate the requests of customers and we have done this for Mr. [redacted] in past encounters and will continue to try to service his request.I would also like to clarify that the bank declining his financing for a new unit was solely the decision of the bank.  We have no impact on any of our customers applications for financing.  It is between the finance company and applicant.

I called the business February 27th and was told this is my problem and I have to deal with it. And I was not to call or come to the shop.