Precision Transmission & Auto Repair

VEHICLE WAS BRUNG INTO SHOP WITH A COMPLAINT ON AIRCONDITION BLOWING OUT HOT AIRCUSTOMER STATES THAT THE VEHICLE WAS ONLY BLOWING AIR ON THE 4TH FAN SPEED AFTER PROPER DIAG THE BLOWER RESISTOR WAS FOUND TO BE THROWING OUT A SHORT VOLTAGECUSTOMER WAS INFORMED AND STATED THAT HER SON WAS A MASTER TECHNICIAN AND SAID THAT IT COULDNT HAVE BEEN THE RESISTOR THIS VEHICLE WAS BRUNG INTO A SHOP FOR SOMEONE TO DO THE WORK ON NOT TO HAVE A MECHANIC THAT DOSNT WORK AT [redacted] TO DIAG THIS VEHICLE OVER THE PHONETHIS VEHICLE DID BLOW OUT COLD AIR AFTER [redacted] PUT IN A RESISTOR AND TEST DROVE THE CAR THE CUSTOMER WAS THEN CALLED BACK ON FURTHER PROBLEMS WITH THE VEHICLE, DUE TO THE FACT THAT THIS VEHICLE CAME INTO THE SHOP WITH THE FAN BLOWING ON ONLY THE 4TH SPEED HOT AIRAFTER [redacted] HAD THE CAR BLOWING COLD AIR THE FUSE BOX WAS FOUND TO HAVE A SHORT THAT DOES NOT MEAN THE RESISTOR OF THE BLOWER MOTOR WAS NOT BADTHE CUSTOMER AND HER SON WERE KICKED OFF THE PROPERTY BY THE POLICE OFFICERS THAT WERE HERE DUE TO THE DISRESPECT OF A CUSTOMER AND HER MASTER TECHNICIAN SONTHE MANAGER AND THE TECHS IN THE SHOP WERE CURSED AT AND THREATENEDTHE SON BROKE MY DOOR ON THE WAY OUT OF MY OFFICE FOR SOMETHING THAT HE COULD OF SIMPLY RESOLVED BY LOOKING AT HIS MOTHERS CAR AND TELLING HER WHAT IS EXACTLY WRONG INTEAD OF TELLING SOMEONE ELSE HOW TO DO THERE JOB

Complaint: ***
I am rejecting this response because:As I stated before I asked for my car back again and was told it would cost me an additional $making the total price $to get it backI told them I did not have that kind of money to just give away without any work being doneSo I was forced into having them repair my carMickey their financial manager and I then discussed the monies they got through Syncrony ($400) and the $I had to pay out of pocketWe came to this agreement on March 17, they got the additional $making the total amount of money given to them to $and I was told my car repairs would be expeditedIt is now March 25, one month has gone by since they took my car in for services and I still do not have my vehicle backThroughout this ordeal I have been paying people and Lyft to get back and forth to my three jobs and transporting my children where they need to go The way they have conducted their business is very unprofessional and some one needs to look it this situation immediately
Regards,
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SPOKE WITH THE CUSTOMER WE ASSISTED WITH THE CUSTOMER GETTING FINANCING ON THERE VEHICLE AND SHE WILL BE MAKING TWO ADDITIONAL PAYMENT ON THE REPAIR AFTER WE COMPLETE THE REPAIR

WE ORIGINALLY TRIED TO GET MS*** FINANCED THRU OUR ICARE PROGRAM AND SHE DID NOT GET APPROVAL ON THE
PROGRAM. WE DID GET HER APPROVED FOR OUR SYNCHRONY PROGRAM FOR AN ADDITIONAL AND SHE AUTHORIZED US TO DEBIT HER BANK ACCOUNT FOR AN ADDITIONAL LEAVING HER A BALANCE OF ON THE REPAIR OF HER VEHICLE. WE ALSO AGREED THAT AFTER THE VEHICLE IS REPAIRED THAT WE WOULD RELEASE THE VEHCILE TO HER WITH AN AGREEMENT THAT SHE WOULD MAKE TWO ADDITIONAL PAYMENT OF EACH ON APRIL AND MAY TO PAY OFF THE BLANCE ON HER VEHCILE

VEHICLE WAS BRUNG INTO SHOP WITH A COMPLAINT ON AIRCONDITION BLOWING OUT HOT AIR. CUSTOMER STATES THAT THE VEHICLE WAS ONLY BLOWING AIR ON THE 4TH FAN SPEED AFTER PROPER DIAG THE BLOWER RESISTOR WAS FOUND TO BE THROWING OUT A SHORT VOLTAGE. CUSTOMER WAS INFORMED AND STATED THAT HER SON WAS A MASTER...

TECHNICIAN AND SAID THAT IT COULDNT HAVE BEEN THE RESISTOR THIS VEHICLE WAS BRUNG INTO A SHOP FOR SOMEONE TO DO THE WORK ON NOT TO HAVE A MECHANIC THAT DOSNT WORK AT [redacted] TO DIAG THIS VEHICLE OVER THE PHONE. THIS VEHICLE DID BLOW OUT COLD AIR AFTER [redacted] PUT IN A RESISTOR AND TEST DROVE THE CAR THE CUSTOMER WAS THEN CALLED BACK ON FURTHER PROBLEMS WITH THE VEHICLE, DUE TO THE FACT THAT THIS VEHICLE CAME INTO THE SHOP WITH THE FAN BLOWING ON ONLY THE 4TH SPEED HOT AIR. AFTER [redacted] HAD THE CAR BLOWING COLD AIR THE FUSE BOX WAS FOUND TO HAVE A SHORT THAT DOES NOT MEAN THE RESISTOR OF THE BLOWER MOTOR WAS NOT BAD. THE CUSTOMER AND HER SON WERE KICKED OFF THE PROPERTY BY THE POLICE OFFICERS THAT WERE HERE DUE TO THE DISRESPECT OF A CUSTOMER AND HER MASTER TECHNICIAN SON. THE MANAGER AND THE TECHS IN THE SHOP WERE CURSED AT AND THREATENED. THE SON BROKE MY DOOR ON THE WAY OUT OF MY OFFICE FOR SOMETHING THAT HE COULD OF SIMPLY RESOLVED BY LOOKING AT HIS MOTHERS CAR AND TELLING HER WHAT IS EXACTLY WRONG INTEAD OF TELLING SOMEONE ELSE HOW TO DO THERE JOB.

I am rejecting this response because: ABSOLUTELY NO TRUTH TO WHAT THAT MECHANIC SAID IN HIS RESPONSE ABOUT MYSELF OR MY SON STEFFON

VEHICLE WAS BRUNG INTO SHOP WITH A COMPLAINT ON AIRCONDITION BLOWING OUT HOT AIR. CUSTOMER STATES THAT THE VEHICLE WAS ONLY BLOWING AIR ON THE 4TH FAN SPEED AFTER PROPER DIAG THE BLOWER RESISTOR WAS FOUND TO BE THROWING OUT A SHORT VOLTAGE. CUSTOMER WAS INFORMED AND STATED THAT HER SON WAS A...

MASTER TECHNICIAN AND SAID THAT IT COULDNT HAVE BEEN THE RESISTOR THIS VEHICLE WAS BRUNG INTO A SHOP FOR SOMEONE TO DO THE WORK ON NOT TO HAVE A MECHANIC THAT DOSNT WORK AT [redacted] TO DIAG THIS VEHICLE OVER THE PHONE. THIS VEHICLE DID BLOW OUT COLD AIR AFTER [redacted] PUT IN A RESISTOR AND TEST DROVE THE CAR THE CUSTOMER WAS THEN CALLED BACK ON FURTHER PROBLEMS WITH THE VEHICLE, DUE TO THE FACT THAT THIS VEHICLE CAME INTO THE SHOP WITH THE FAN BLOWING ON ONLY THE 4TH SPEED HOT AIR. AFTER [redacted] HAD THE CAR BLOWING COLD AIR THE FUSE BOX WAS FOUND TO HAVE A SHORT THAT DOES NOT MEAN THE RESISTOR OF THE BLOWER MOTOR WAS NOT BAD. THE CUSTOMER AND HER SON WERE KICKED OFF THE PROPERTY BY THE POLICE OFFICERS THAT WERE HERE DUE TO THE DISRESPECT OF A CUSTOMER AND HER MASTER TECHNICIAN SON. THE MANAGER AND THE TECHS IN THE SHOP WERE CURSED AT AND THREATENED. THE SON BROKE MY DOOR ON THE WAY OUT OF MY OFFICE FOR SOMETHING THAT HE COULD OF SIMPLY RESOLVED BY LOOKING AT HIS MOTHERS CAR AND TELLING HER WHAT IS EXACTLY WRONG INTEAD OF TELLING SOMEONE ELSE HOW TO DO THERE JOB.