Precision Repair Network

Review: For the last two months I have been attempting to get Precision Repair to come to my home to fix my power chair. I have a fairly severe problem in that the chair turns itself on. This has already caused me injury. When I explained this to their customer service, they assured me that a person would be contacting me to set an appointment. Despite numerous calls on my part - during each of which I was again assured that a person would contact me to set an appointment - no one has called to schedule an appointment. I've spoken with someone who identified herself as a manager and, still, I have not received a call to schedule an appointment.Desired Settlement: For them to actually set an appointment and come fix my chair.

Business

Response:

To: The Revdex.com,

In response to complaint [redacted], I received the information of

this complaint on July 15, 2014.

Unfortunately, we have had a very high call volume and we are not able

to get to all of the patients as quickly as we would like to have. We have been calling the majority of our

patients to inform them about the wait time.

This particular patient was

assigned to multiple offices: Indianapolis, IN and Chicago, IL. To better serve our client base in Illinois,

we recently opened an additional shop in St. Louis, MO. By opening this office, we should be able to

service this patient this patient sooner.

I met with the Regional Operations Manager and agreed that we should be

able to service this patient early next week.

The Regional

Operations Manager and I instructed

the staff in St. Louis to contact this patient to get her scheduled as soon as

possible. I will personally follow

through to ensure this happens. We hope

that service next week will satisfy her, but if it is too late to meet her

needs, we can supply this patient with a number to contact their medical

provider to help them find another mobility device repair company to better

serve her needs.

Thank you for your assistance.