Precision Painting Plus

Review: pAINTERS DID NOT DO A FAIR JOB! sANDING NOT DONE, TAPING AND SPACKLING IS POOR! pAINT ON FLOOR. bASEBOARDS WERE PAINTED SHUT AND MISSED SPOTS ON BASEBOARD AND FRONT DOOR. pAINT on floors. Lost sofa armrest pads. Broke two window valances and lost 0ne. Broke the slider on the screen door. Called comapny and sales person and no one has gotten back to me on if and when the painters, who were unsupervised, will return to reconcile the problems!Desired Settlement: repair and do the work as promised. Make good on the damages and the losses! They refused to give me a written and paid bill too!

Business

Response:

Dear [redacted], I have read the complaint submitted by [redacted] and have taken immediate action to resolve the matter at hand. After discussing the complaint with Jason and his supervisor, we have reached out to [redacted] and scheduled an appointment for service. The service is scheduled for Monday November **, 2015. We will be reporting progress and completion of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: SCAM ALERT!! Day 1: 7/**/2015 - 1 guy showed up. Precision Painting took my 2/3 deposit, dropped off paint in my apartment, and then disappeared.

No work at all done in my apartment.

Their estimator, Alan, told me that his estimate was for 6 to 8 guys to paint my entire 2 bedroom apartment and they had 1 guy show up today that disappeared after the 13 pails of paint arrived.

I'll update tomorrow if they show up to do the work agreed to in the contract that they did not complete today.Desired Settlement: Finish the job on July **, 2015 with a crew of at least 8 guys.

Consumer

Response:

THIS HAVE BEEN RESOLVED WITH THE BUSINESS. PLEASE REMOVE MY COMPLAINT FROM BEING MADE PUBLIC IN THE Revdex.com Business Review for this business on www.newyork.Revdex.com.org .

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: So we hired precision paint to do a complete job in our home including the floors being done and the painting of a few rooms. They didn't paint one item in the contract ( bathroom vanity). and completely put the wrong floor color in one of the rooms. They didn't clean the surfaces or sand as they said they would in the contract in their contract. While they were using their machines to sand the floors we lost power in one of the rooms. They also damaged our dining room trim very badly

They accepted the fact that they did the wrong color in one room and did not paint one item in the contract. The accepted about a 500 reduction in damages to the home. They were unwilling to fix the trim or fix the electricity.Desired Settlement: Fixing the trim damaged in the dining room and fixing the electric problem.

Business

Response:

Precision Painting Plus would like to apologize for any inconveniences caused to our customer [redacted].It is unfortunate that we were unable to come to an agreement sooner. However, we have discussed the issues with [redacted] and came closer to resolving all the issues at hand.The following is what is being discussed:[redacted] will get credit in total of $634 as long as the rest of the project balance is paid $3311.34In addition, an electrician will visit the [redacted] home to determine fault for power outage. If it is determined that the cause of the outage is due to machines used by Precision Painting Plus, we will pay the electrician to repair the damage caused.We will update the progress of this complaint until fully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.At this point the complain can be removed

Sincerely,

Review: Precision Painting Plus was contracted by me to skim coat and paint my ceiling in May of 2012. Unfortunately, 6 months later, I noticed some large cracks beginning to appear. I called the company in Feb 2013 and the representative came to the house and acknowledged that it was major a problem and said it would be fixed soon as possible. It is now 13 months since and after many calls and promises, the ceiling has yet to be repaired. On March [redacted], I once again contacted the company and once again the representative promised to repair the ceiling before the end of this current week (weekending March **). Of course that did not happen and I'm not sure if it ever will!Desired Settlement: I would like to have Precision Painting Plus repair the ceiling and then refund the cost of the original job which amounts to $1184.64. I've had to look at their crummy work for almost 1 1/2 years!

Business

Response:

To Whom it May Concern,

I acknowledge that there was a time lapse for service when the customer called in 2013.

When he called again this March 2014, we hopped right on it. The person who handled it was

[redacted]. He spoke to the customer and they had agreed that [redacted] would call back with a couple of dates.

During this call the customer acknowledged that a couple of days a week he worked from home.

The day that [redacted] and [redacted] spoke, [redacted] was notified of a reschedule for another job and had an open day available to address [redacted]'s concerns.

[redacted] tried calling the customer 5 times that day, in fact leaving a message apologizing for calling many times.

We try calling [redacted] every week. As of today he has yet to return one phone call.

As soon as he calls us back, we will stop everything to get the work repaired.

We would like to resolve this issue as soon as possible and apologize for the delay in response.