Precision Landscape & Irrigation

[redacted] did bring his saw for us to repair, after inspection it was very clear that this saw had been run with either no oil or a very low mixture of oil [redacted] will not allow us to warranty any piece of equipment that has burn marks on the piston like this one had We spoke with our [redacted] rep and he agreed with our decision We have been a [redacted] dealer for over years and have one of only a few [redacted] Elite Techs in this area While we are very sorry for the problem [redacted] saw, we do not believe that it was a fault of the product Thanks***

*** *** we are always happy to do warranty work for our suppliers, however in this situation or service department along with conversations with *** it was determined that this was not a warranty issue. There were very clear signs that showed why this was not warrantable. I am truly sorry about your saw and hope you will trust *** equipment and Carolina Lawn & Tractor again in the future. *** ***Carolina Lawn & Tractor

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint. 
In speaking with [redacted] Corporate they suggest I take my saw to a different [redacted] Dealer.  The saw was brand new.  Only I have mixed my own gas and would not destroy my own saws from improperly mixed gas.  I've owned and still own [redacted] saws that are years old and never had the problem I did with this brand new saw.  I use my saws to make a living and it is a shame this company won't stand behind their own warranty.  I can't keep buying disposable saws and will never buy again from this company.  I will take my business elsewhere, as suggested by [redacted] Corporate!  
Regards,
[redacted]

[redacted] did bring his saw for us to repair, after inspection it was very clear that this saw had been run with either no oil or a very low mixture of oil.  [redacted] will not allow us to warranty any piece of equipment that has burn marks on the piston like this one had.  We spoke with our...

[redacted] rep and he agreed with our decision.  We have been a [redacted] dealer for over 15 years and have one of only a few [redacted] Elite Techs in this area.  While we are very sorry for the problem [redacted] saw, we do not believe that it was a fault of the product.  Thanks[redacted]