Precision Home Builders

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Item #– Paint: We agree that the painter did an unprofessional jobThe $offered to us will be accepted only to pay for our home to be repaintedAs far as the $excavator fees, we have never received a bill from Precision, so we are not sure why they are trying to bill us for it a year laterItem #- Wood Floors: We have spoken with Dave in the past and have not agreed that the $refund will cover the cost of damage to our wood floorsWe have also sent pictures and tried explaining to Dave, that the paint on the floors are not splattersThey are visible as outlined above and are larger then Dave is suggestingThey are also underneath the varnish, therefore we cannot clean these spots without professional helpHe has never responded to any pictures sent These pictures can be sent again upon requestWe have asked Dave many times to speak with the company that installed our wood floors to see what it would entail to repair them, but he refuses to give us their name/number or set an appointment for usLast time we spoke with Dave, he assured us that he would send his son Eric to look at the gaps in the floors and the squeaking to see if it is something that can be fixedWe have not heard from Dave or any member of Precision Homes since that conversation in March We would either like Precision to fix these issues, or refund us money so that we can fix them on our ownOne suggestion we have, depending on the additional damage that may result, is to replace the hardwood floors in our kitchen, eating area, pantry, foyer and laundry room with tileThis will remove a great deal of damaged wood and also breakup the continuous wood on our main floor, allowing easier refinishing of our living room, dinning room and office Item #- Stone: We had to deal with the stone company directly because we did not get any help from Precision when it came to requesting correction of the poor job doneWe paid for Precision to coordinate all services for our homeSince they were not willing to see this job through until it was done correctly, we do not feel that they should profit and we still ask for a refund toward the stone work Why should Precision get paid to coordinate services, if they did not do the job? Item #- Moldings: The $noted in item #was the amount we paid to have our house painted with colorsThe amount did not include the cost to paint the moldingsIn addition to the moldings needed to be painted again, they will first have to be sanded downThis will be costly since it will require additional labor Item #- Garage Door Trim: Agreed, this needs to be replacedNot sure why we haven't heard from Precision since MarchWe are waiting for Precision to schedule this replacement with us since we were told they have had the replacement piece since FebruaryPlease advise date and time Precision will replace Item #- Shelving Refund: Agreed, an additional $is owed to us Item #– Chip in Tub: Dave has already seen this chip in July 2013, when he did advise that it can be fixedIt exceeds the height of a grout lineWe either would like it fixed or we would like to be refunded money, since a damaged tub was installed without our consent Item #- Pocket Door Locks: The locks on the double pocket doors do not lockThe setup given, barely latches and will never actually lock the doors togetherThe locks installed are meant to lock a single pocket doorOur single pocket door does lock correctlyWe did pay additional money to have locks added to our double pocket doors This issue either needs to be corrected or we need to be refunded Item #- Exterior Moldings: This issue has already been discussed with Eric when he was at our homeHe has seen the damageWe have also called Precision several times to discussThe Stone Company would like Precision to repair/replace the damaged pieces and then charge it back to themIf Precision had answered any of our calls or returned any of our calls, then they would be more aware of the situation Item # - Year: Again, if Precision had called us back, or followed thru with repairs needed to our home since move in, we would have known that they require a punch listWe remember being told that Precision would call us to set up an appointment at the year mark Maybe this changed with Rob leaving the company and no one told us? Not surePlease advise us who this punch list should be sent to and how long it will take to get a response backPlease also understand, that the list of repairs given to Precision in July is still not completeWe highly doubt sending an additional “punch list” would have gotten us service ***Some items that we would like to include in our punch list, in addition to items still remaining since move in, include: -Squeaky Wood Floors (mentioned to Precision just prior to the year mark) -Separation of Wood Floors -Separation of base board moldings (this was mentioned to Precision right at move in and we were told it would be repaired at the year mark) -Crack in basement floor ***Our estimated cost for items in our house that were damaged include (not including everything listed above, such as tub, pocket door locks, etc.): $11,on wood floors $for shelf not installed $for upgraded paint $for upgraded molding $for Stone Work We are insulted that Precision has not been in contact since March, when they still have a list of repairs needed, that was emailed to owner Dave in July Precision's answers to our Revdex.com compliant are short and they are not taking responsibility for their lack of professionalismDue to the amount of money we spend on the damaged items, we cannot accept an offer of only $from PrecisionWe respectfully request they reconsider and make us a reasonable offer Regards, [redacted] ***

7/21/Response to customer complaint Re: [redacted] and [redacted] Item #Paint – We have agreed the painter did a less than perfect job and have offered the refund as stated in complaint $less $paid to our excavator for extra work done directly for the ***’s.Item #Wood Floors – The complaint we were aware of was paint splatters and was to be included in above refundThese splatters, as has been explained, are within the Performance Guidelines as published by the National Association of Home Builders, which states: Paint splatters shall not be readily visible on walls, woodwork, floors, or other interior surfaces when viewed from a distance of feet under lighting conditionsAs for gaps again guidelines are gaps over 1/8” at time of installation will be correctedFluctuation between gaps between boards can be expected with changes in relative humidityA squeak-proof floor cannot be guaranteedItem #The customer contacted the stone company directly and got the result they were looking for, or so we have been toldThere is no refund availableItem #moldings – We are back to the paint settlementItem #Garage Door Trim – Yes the trim was dented and needs to be replacedItem #Shelving Refund – Will be added to amount in Item #Item #There is a chip in the edge of the whirlpool that was caulked overWe do not know when or how it happened, but as it is along a caulk line we believe this is the best solutionItem #Pocket Door Locks – The locks do work, however can be shook openThe locks are installed as designedItem #Exterior Mouldings – These items were after the home was complete and we have not seen, therefore we have no answer at this timeItem # Year – We have not received a year “punch list” but will address items as covered by the warrantyWe normally ask customers to send us a list just prior to the year anniversaryDave G***, President Precision Homes

We realize and agree it has taken longer than expected to complete this job, but everything was done with the integrity of the final product in mindSincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: A septic design as paid for by us was never completed/provided to us According to [redacted] Township officials, the township has not received any monies paid to them on our behalf or on behalf of Precision Homes pertaining to our property Our monies were paid to Precision Homes, not to subcontractors who may have failed in their responsibilities The ultimate reponsiblity is that of Precision Homes Invalid excuses will not be accepted or tolerated! Thank you and Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business issued a check for $5, Regards, [redacted] ***