Precision Garage Door of Detroit (East Michigan)

I apologize for any inconvenience this situation has caused the customerWhen our technician arrive on-site, and performed a safety check of the customer's garage doorThe door was quite old; several hardware components on the door did not pass the safety inspectionPer the technician's notes:
"Door is years old and all original hardware is worn outCables are rusted, spring is broken, rollers are ready to snap; bearings are shot as well."The customer was then offered estimates for repair and chose to have the suggested hardware replacedWe use superior products in all installations and repairs; the repair comes with a lifetime warrantyWe will be contacting the customer today to refund the amount requested; not because we feel the repairs done were unnecessary, but because we want our customers to be 100% satisfied.Thank you for allowing us the opportunity to resolve this to the customer's satisfaction.*** ***Office Manager

Revdex.com - I have spoken with Mr. [redacted] and we came to an agreement on costs and this issue has been resolved.  Please feel free to contact Mr. [redacted] to verify.  Sincerely,[redacted]Customer Relations Manager###-###-####