Precision Countertops Inc

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Complaint: ***
I am rejecting this response because: They worked to get us the perfect counter top and then changed the order form without our knowledge.Never in million years would I suspect they would change a product they worked so had to sell us at our best interest
Sincerely,
*** ***

Thank you for advising us of your concern It is my belief that this issue has now been addressed by our team and a satisfactory resolution has been reached Thank you again

Mrand Mrs*** should expect a letter in the coming days with statement of our additional attempts to resolve.Precision Countertops did in fact verify this color/material selection at multiple points along the process of this project prior to final fabrication and installation including having the customer sign off on color/material selection and project details

We have attempted to reach this customer directly to resolve their concerns.  If they read this response we would ask that they return calls to [redacted] directly. While we understand the customer's position, we do have records indicating the customer selected Symphony, signed off on...

the estimate/sales bid with Symphony, confirmed the color Symphony as part of our standard order confirmation post-sale, pre-template, confirmed and signed off on a template with the color symphony, and at no point raised concern until the installation. We are still trying to reach the customer to resolve the balance due but have not heard from the customer since the visit to our office prior to the letter of intent being mailed and receiving this notice.

Complaint: [redacted]
I am rejecting this response because: They have not attempted to contact us once, no phone messages or emails.The precision worker told us not to use the color symphony and we worked find another color product.  After allthat work we had no idea she would switch back to symphony.  She told us it was the wrong product to use.
Sincerely,
[redacted]