Precision Camera & Video Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good Morning, size=3> We have decided to repair Mrs [redacted] ’s Sony ILCE-at no charge There was not enough damage to void her Sony Manufacturer’s WarrantyThis will be repaired at no charge and we will have the unit repaired within 2-business days Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning, "Arial","sans-serif We have been trying to contact Mr [redacted] since his camera was received on 2/05/ The phone number we had on file was incorrect, since then we have sent numerous emails with the estimate to repair his [redacted] NEX- We have not heard back from the customer We called him directly today at ###-###-#### today and left a message asking the customer to call back today Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Terrible experience I sent my P [redacted] in for repair The camera was returned and had been repaired and "reset to factory condition" according to Precision camera NOT Every picture I take has an underexposed stripe down the side - clearly not a "factory condition." I contacted customer service - no help So I sent an note to the CEO He did not even bother to respond I have been a [redacted] user for years but am seriously contemplating a switch as I am told Precision is the only US repair facility for [redacted] and I will never give them my business again

Good Morning, We received Mr [redacted] 's [redacted] *** on 01/06/ After further review we are not able to duplicate the problem with his cameraWe are shipping the camera back via *** today, the tracking number [redacted] Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact [redacted] directly to determine why my camera and my lenses were not returned to Precision Camera after being sent back to the [redacted] service center Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have reviewed the case and Precision Camera has indeed resolved the issueI received the camera todayThis claim has been fully resolvedMany thanks to Revdex.com for their prompt help with resolving this issueAs soon as I filed my complaint, Precision Camera was prompt, attentive, and efficient Sincerely, [redacted]

Good Afternoon, 0pt;"> [redacted] has contacted us and agreed to cover any repair costs associated to [redacted] [redacted] *** I have contacted [redacted] and explained that [redacted] will be covering the repair at no charge We will have the camera repaired and completed within a few business days Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: [redacted] I am rejecting this response because: I did indeed contact them about my camera within weeks after receiving the camera back from them in March & I did so by email & they ignored my requestI originally sent it in because it was using batteries up within an hour - I suspected a short, When I got it back it did the same thingSo I put it away & bought another cameraThen, a few weeks ago, I got it back out & it does not even turn onSo, I feel I was charged for a repair that was never done I do not wish to use the camera even if they could fix it I just want my $back for a job that they failed to perform Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I still do not have my camera and representations as to where the parts are, whether they have been ordered and what is required to repair my camera keeps changingFurther, the delays in the processing of this repair job are excessive and inexplicableIf Precision camera knew that I needed to approve additional charges for parts to repair this camera on 9/16, WHY was I not called for the approval request? WHY did it take SIX BUSINESS DAYS to determine the extent of the repairs necessary?? I dropped this camera off on 9/8, yet the extent of repairs needed was not determined until 9/16! That's excessive and unacceptable It was not until 9/19, when *I [redacted] phoned Precision camera that I was told that parts and payment authorization were requiredOn 9/I authorized charges for the parts that were KNOWN to be needed on 9/16, yet as of 9/the parts were STILL NOT ORDERED! There is no excuse for this, particularly given that manager Miles stated that parts are shipped within hours of ordering The failures on the part of this business to service the camera in a reasonable period of time are simply inexplicable and unacceptable Ironic that their website home page claims "Comprehensive repair parts inventory Excellent service Fastest turn times" [redacted] , Disgusted customer

Good Morning, "Arial","sans-serif I left a message for MrWu regarding the repair on his [redacted] ** In the message I offered to send him a shipping label to ship the camera back to us at no cost and we would repair the camera under our day guarantee I am currently waiting to hear back from the customer Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

We have been trying to reach [redacted] regarding the payment of $that we are currently waiting on We have sent multiple emails and a request through [redacted] We had no phone number on file I have contacted [redacted] today regarding the payment Once we receive payment we will ship her [redacted] Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera [redacted] Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

We signed in [redacted] camera on 10/06/ We repaired the camera and shipped it on 10/via *** tracking number [redacted] The camera was returned on 10/8/ Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning, Mr [redacted] was signed in on 7/28/ We repaired the camera and shipped the unit on 7/29, the [redacted] tracking number is [redacted] The customer is expected to receive the camera shortly Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: [redacted] I am rejecting this response because:I did receive my lens adapter back and it now worksWhile I would like to accept the resolution, I feel Precision was the cause of a lot of time and trouble for meEven after I called and requested a photo of the alleged physical damage, they never sent it to me despite saying they wouldI then wrote [redacted] Customer Service, who finally agreed to do a one time courtesy for me and cover the repair costs through PrecisionI received the unit back in undamaged and like new condition which was how I sent it thereSo I am still unsure why I was being denied warranty service for months due to 'significant physical damage' Sincerely, [redacted]

Good Afternoon, We have spoke to Mr [redacted] and offered him a [redacted] next day air pre-paid label to ship his [redacted] HDR-CXback to us for repair The customer will email his concerns directly to us so that we may forward the information to the tech Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: [redacted] I am rejecting this response because:the company did not provide timely repairsI thought the company had stolen my cameraThe company forced me to buy another [redacted] camera costing $150- I want my old camera repaired at no expense to meI am out of $Apology is not enough Sincerely, [redacted]

Good Afternoon, We are currently in the process of location replacement options for Mr. [redacted] . Once we have a few replacement options we will... be in contact with the customer directly. We do apologize for the delay and lack of communication to the customer.Please feel free to contact us with any further questions or concerns. Thank you, Myles R [redacted] Precision Camera and Video RepairCustomer Service ManagerPhone: ###-###-####Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original messag

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good Morning, I have requested that we ship [redacted] battery back today He should receive it sometime next week Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message