Please be aware that our customer [redacted] ordered from us on 7-Jan-We shipped a personalized (engraved) item to our customer, we were informed by the customer that the item was bend in the shipping processOnce we recieved the charm back we replaced the charm As stated on our website an item cannot be returned/ refunded if personalizedIn this case since the item was bend we ofcourse replaced, making the customer aware that we would replace We immediately answered the customers complains and did our best to replace the charm as soon as possibleThere was a confusion with the return label issued for the bend charmThe customer did not see this return label in her Spam Folder/ EmailsThis was the only set back Once again once we were told of the problem we issued a return label, we replaced the item and did our best to do so as fast as possibleThank you for your time
Please be aware that our customer [redacted] ordered from us on 7-Jan-We shipped a personalized (engraved) item to our customer, we were informed by the customer that the item was bend in the shipping processOnce we recieved the charm back we replaced the charm As stated on our website an item cannot be returned/ refunded if personalizedIn this case since the item was bend we ofcourse replaced, making the customer aware that we would replace We immediately answered the customers complains and did our best to replace the charm as soon as possibleThere was a confusion with the return label issued for the bend charmThe customer did not see this return label in her Spam Folder/ EmailsThis was the only set back Once again once we were told of the problem we issued a return label, we replaced the item and did our best to do so as fast as possibleThank you for your time