Prestige Landscaping Lawn Care and Maintenance Reviews (%countItem)
Prestige Landscaping Lawn Care and Maintenance Rating
Address: 3795 Pilson Rd, Cameron, North Carolina, United States, 28326-7125
Monday:
08:30 AM - 05:00 PM
Tuesday:
08:30 AM - 05:00 PM
Wednesday:
08:30 AM - 05:00 PM
Thursday:
08:30 AM - 05:00 PM
Friday:
08:30 AM - 05:00 PM
Saturday:
Sunday:
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Charges after services were cancelled
I was a customer of Prestige Landscaping. I decided to cancel my service and contacted the company on 28 JUN 17 to cancel my services and render final payment of $100. On 4 August 17, I received an invoice from Prestige Landscaping for $150 stating they had provided lawn maintenance on the 5th, 17th, and 31st of July. Not only is this bill after I cancelled my services, they did not perform the lawn maintenance. I had already moved onto a new lawn company. I have not rendered payment for the $150 and do not plan to do so. I want the balance of $150 removed from my account and I want an email confirming that my account is cancelled. Additionally, I was hung up on my the receptionist when explain all of this. The number of the invoice I paid the day I cancelled is ***. The number of the invoice that is erroneous is ***. I do have copies of the invoices and I can also show bank statements showing were the $100 payment came back for the last services rendered. I can also show phone records as proof that I contacted the company to cancel. There was also a return call that day because the receptionist wanted me to tell her who was mowing my lawn now. She stated she wanted to know because a former employee was stealing customers from them.
I want the account balanced out to $0 and I want an email showing confirmation that this account it cancelled.
Contact Name and Title: Ann - Receptionist
Contact Phone: ***
Contact Email:
Please note that our clients complaint was handled within minutes of the conversation. We merely wanted to investigate further to determine why the invoice was generated. Our investigation into this issue alerted us to a program error. We contacted our client via phone and advised and sent correction in writing meeting his previous demands...which were never a issue. We apologized for the inconvenience and any stress this may have caused unnecessarily.