To Whom It May ConcernPRA takes pride in having excellent customer service and this complaint is very upsetting. As the Administrator of PRA and of Dr. [redacted] practice, this is the first notice I have had to deal with this issue. My contact information for complaints is listed on our...
policy and procedures the patient would have received and would have been able to assist this patient with her issue. I have contacted [redacted] her manager and Dr. [redacted] to obtain information on what happened with this patient, their charges and bill. Yesterday a check went out to this patient for the amount of $182.44 which was submitted by [redacted] to me, the Practice Administrator, yesterday. It was processed same day. As regard to it not being $200, I am having the account rep review the account and will send additional payment no later than Thursday this week if the amount we owe is more than $182.44. I sincerely apologize that this took so long but at I stated, this is the first contact I have had regarding this matter. The patient can feel free to contact me directly as I will ensure the issue is resolved. My direct number is [redacted]. We take any complaints seriously and will take full ownership if we at error. In the future please address all complaints to my attention for resolution. Thank you.[redacted] MA, LCPC PS, the title of our business is not [redacted] - please remove that as he has not been with our practice for over 8 years.
To Whom It May ConcernPRA takes pride in having excellent customer service and this complaint is very upsetting. As the Administrator of PRA and of Dr. [redacted] practice, this is the first notice I have had to deal with this issue. My contact information for complaints is listed on our...
policy and procedures the patient would have received and would have been able to assist this patient with her issue. I have contacted [redacted] her manager and Dr. [redacted] to obtain information on what happened with this patient, their charges and bill. Yesterday a check went out to this patient for the amount of $182.44 which was submitted by [redacted] to me, the Practice Administrator, yesterday. It was processed same day. As regard to it not being $200, I am having the account rep review the account and will send additional payment no later than Thursday this week if the amount we owe is more than $182.44. I sincerely apologize that this took so long but at I stated, this is the first contact I have had regarding this matter. The patient can feel free to contact me directly as I will ensure the issue is resolved. My direct number is [redacted]. We take any complaints seriously and will take full ownership if we at error. In the future please address all complaints to my attention for resolution. Thank you.[redacted] MA, LCPC PS, the title of our business is not [redacted] - please remove that as he has not been with our practice for over 8 years.