PPG Industries

Is painting my bedrooms with PPG brand paint. It's probably the cheapest brand on the market, but it's nothing compareto Berh paint. I am very disappointed and dissatisfied with paint and painters work ethic. I foremost ask for him to use Berh paint because of consumer reports and he decided his PPG brand was just as good as Berh, or Sherwin Williams brands. Well for your info it's not. It take two coats to cover ceiling and walls. Plus, it's messy, and leaves rubbery residue. I try removing the rubbing tags on wall and paint just pill off after three days of drying. Don't waste your money on this product, and don't let painters fool you by using this paint. Worst experience ever.

I have used ben moore products to paint my house and stain my decks,and was not pleased at all with there products.I switch to ppg water based stains and deck stain elite and am very pleased with the top quality and look
,and durability.I highly recommend there products there elite product is by far better then ben moore,silkens, and any other type product.

RE: [redacted] ***ID [redacted] Dear Ms [redacted] A PPG representative recently inspected Mr***’s deckBased on that inspection, and the information Mr [redacted] provided to that representative, PPG does not change its opinion that the problem Mr [redacted] has experienced is an application issue, not a product failure.Mr [redacted] told our representative that he used gallons of the stain; however, the 5-gallon pail that was on-site was emptyThis amount of stain for the size of his decks and spindles would indicate an over-applicationOver-application of stain would result in a lack of penetration and subsequent peelingMr [redacted] confirmed what he had told our Technical Service Adviser several months ago; he had rolled the stain on the deck and did not back-brush as recommended on the label.From the inspection, we were able to determine that this particular batch of stain was manufactured in March and that there were 6,gallons of stain producedThe stain met all manufacturing specifications, and PPG also checked its complaint reporting system and found no complaints similar to Mr***’s.PPG’s offer of Sis still available to Mr***Thank you for the opportunity to investigate and comment on this complaint.Very truly yours, [redacted] Claims Coordinator

RE: [redacted] ID [redacted] Dear [redacted] :PPG Industries, Inc.’s (“PPG”) Technical Service Department has contacted Ms [redacted] to investigate her claim related to Pittsburgh Paints® Revitalize® Wood and Concrete ResurfacerPPG and Ms [redacted] have successfully resolved this claim, and PPG is now in the process of finalizing the paperwork that Ms [redacted] has submitted.Thank you for allowing PPG the opportunity to investigate and comment on thiscomplaint.Very truly yours, [redacted] Claims Coordinator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although we did apply the product to the hand rails with a brush and they still showed the same characteristics as the areas that were sprayed Regards, [redacted]

Thank you for bringing this complaint to my attention I will investigate with PPG's Technical Department and will respond accordingly

RE: [redacted] ***ID [redacted] Dear Ms [redacted] :A technical service adviser has reviewed all four of Mr***’s calls to its service lineEach time Mr [redacted] provided a variation as to how he applied the productBased on this information and the information contained in my three previous letters to the Revdex.com, PPG’s position on resolving Mr***’ complaint has not changedPPG is willing to resolve Mr***’s complaint for $750, which far exceeds the consumer product warranty (reimbursement for the cost of the product or a replacement of the product itself).Very truly yours, [redacted] Claims Coordinator

A PPG Technical Service Adviser has spoken to Ms [redacted] and made an offer to resolve her complaint PPG is now waiting for a response from Ms [redacted] Thank you

Thank you for bringing this complaint to PPG's attention PPG's Technical Service Department will contact MsWright to discuss/investigate her complaint

Thank you for forwarding the receipts I will provide to technical service

Thank you for forwarding Mr [redacted] s complaint I will ask PPG's Technical Service Department to contact Mr [redacted] to discuss his complaint

I am waiting for an additional test report from PPG's Technical Service laboratory Unfortunately due to the Holidays that report has been delayed I plan to have a response to Ms***'s recent letter by the end of next week, the 15th Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

My previous response was not an "offer" As noted, I will arrange for a PPG representative to inspect Mr***'s deck

According to PPG's Technical Service Adviser, Mr [redacted] was to provide some additional receipts for product purchase

Revdex.com: At this time, I have not been contacted by Doyle's Collision Center, Incregarding complaint ID Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unfortunately during a call to Mrs [redacted] today, I was told that PPG is done playing this Revdex.com game and will no longer help come to a conclusion I was told on phone calls I changed my stain application method Though the mentioned methods are condoned by PPG I can't understand why this was their reasoning of why the stain is flaking offI have yet to hear a good reason for thisI can apply the stain every way stated on the can and shouldn't flakeDifferent application method for different applications as I commented on the phone I was asked to subpoena the calls if I'd like to hear themUnfortunately my deck surfaces have endured so much weathering that new stain penetration would be difficult The thousands of dollars your company may have lost me due to your negligence and failure to provide any evidence of wrong doing is very stressfulI really believe that if you would have took stain samples as we discussed then there would have been a different outcomeI did everything asked, then when I asked for something you said to subpoena PPGThat is not a company that people want to purchase from I hope that the Revdex.com can come to a conclusion or put my letters online to help show others that PPG is a low quality product that's unable to live to standards expressed Regards, [redacted] ***

Due to an error on PPG's part, Mr***'s check was not issued We apologize for this oversight Technical Service has advised that all paperwork was submitted to PPG's accounting center last week and the check will be expedited for processing If Mr [redacted] does not receive the check by Wednesday, August I would ask that he contact me directly for follow-up My number is ###-###-#### Thank you

Thank you for forwarding Mr [redacted] ' complaint I will contact PPG's Technical Advice Center and will ask that a representative contact him immediately