PowerStream

Our electricity bill since Mar 2018 went up at least 3 times the amount we usually use with no justifications, we reached out to the company and all we got as an answer go online and check your daily/hourly consumption and try to turn off your breaker for 2 hours a day and see if there is any change.
We went on line and all we saw that our usage went up triple all of the suddne in March and as occupant we have no change to our daily consumption, most of the house is on LED bulbs and appliances are 7 years old with energy star recognition.
We are unable to justify the increase by ourselves and the answers given are not bringing our bill down everyday.
We need answers and so far not an individual reached to us and we are behind in our payments, how do you expect a budget family can handle a 3 month electricty bill that equal to a complete year.
It is very frustrating to see this is happening with us and we've been customers to Powerstream system since 2005 and never been late paying our bills and now we are stuck and we do not know what we will do from here.

I usded PowerStream service for my business.
They sent me a check when I close the account. When I open the account, the name of business was store name which is opened by my employee who worked at that time.
I didn't care the name at that time. I didn't expect any check from them.
When I tried to deposit the credit check for deposit, I realized the name is different with my bank account name.
I asked them to change the name of receipant, because bank didn't accept the check with different name. They denied to change the name.
They could verity that I am the owner of the business. They didn't solve the problem and they wanted to keep my deposit of $322. Too bad! They can fix the problem and they should solve the problem. I called several times and visit the office. No body in the office cares about the problem. There's no service at all. They monopolize the market.

I understand it's my responsibility to pay my bill. But missing one payment and I get repeated calls while I'm trying to work and somebody come to my door to threaten to disconnect my power in 3 business days if I don't pay. If I had an option, I would pay 3x my bill just to switch to another provider.