Powerstone Property Management

This is a horrible establishment! Be warned you will be left without any help for even emergency water leaks. I have had a bathroom toilet and sink in my patio for 6 months, April- October and I still do not have anyone calling to help me after leaving messages and emails to multiple managers.

At Terrace Community Association, Powerstone provides inferior property management services for the past 10 years.
Powerstone drives a wedge between the HOA's Board and the homeowners, and hides behind the CC&Rs documents to deny any home improvement applications.
There is no ticketing system for tracking the association's projects and for providing status feedback to the homeowners.
There is no records management, as Powerstone lost all the home records.
This morning, John Muller, the Powerstone PM, came to my house to 'inspect' the ongoing pavers' project, and escalated in verbally attacking me in front of the crew.
Keep in mind the homeowners are paying Powerstone for all these ;-(

This was a plumbing back up situationA work order was issued to the association’s plumber to clear the line and the plumbing has been restoredThe issue is now the subject of an insurance claim between the upstairs neighbor and the complainant and in the hands of the insurance adjusterWe certainly apologize for any delay in response that may have occurred and our employee has been counseled regarding the matterIf the complainant needs additional assistance at this point, we would be happy to provide whatever assistance is neededThank you