This is a hard review to write because the front sales guys have always been awesome for me, the service however This review is largely based on a bad experience with that dept I bought a bike just about years ago, as I said, sales guys were great! Few weeks ago I had an issue with my bike that after doing a little bit of research appeared to be similar to an issue that [redacted] was aware of and other owners had fixed under warranty, so I dropped my bike off to have them investigate a few days before leaving the country for weeks When I dropped it off I explained to the guy all about the symptom and about the research I had done and mentioned that if they could check with [redacted] to find out if this was then same issue or not and that they had lots of time since I was away for weeksAs it turns out, none of this was noted down Long story short, I had to fight and make far to many phone calls over several days (because they failed to call me after promising to do so)
This is a hard review to write because the front sales guys have always been awesome for me, the service however...
This review is largely based on a bad experience with that dept.
I bought a bike just about 2 years ago, as I said, sales guys were great!
Few weeks ago I had an issue with my bike that after doing a little bit of research appeared to be similar to an issue that [redacted] was aware of and other owners had fixed under warranty, so I dropped my bike off to have them investigate a few days before leaving the country for 2 weeks.
When I dropped it off I explained to the guy all about the symptom and about the research I had done and mentioned that if they could check with [redacted] to find out if this was then same issue or not and that they had lots of time since I was away for 2 weeks. As it turns out, none of this was noted down.
Long story short, I had to fight and make far to many phone calls over several days (because they failed to call me after promising to do so)
This is a hard review to write because the front sales guys have always been awesome for me, the service however This review is largely based on a bad experience with that dept I bought a bike just about years ago, as I said, sales guys were great! Few weeks ago I had an issue with my bike that after doing a little bit of research appeared to be similar to an issue that [redacted] was aware of and other owners had fixed under warranty, so I dropped my bike off to have them investigate a few days before leaving the country for weeks When I dropped it off I explained to the guy all about the symptom and about the research I had done and mentioned that if they could check with [redacted] to find out if this was then same issue or not and that they had lots of time since I was away for weeksAs it turns out, none of this was noted down Long story short, I had to fight and make far to many phone calls over several days (because they failed to call me after promising to do so)
This is a hard review to write because the front sales guys have always been awesome for me, the service however...
This review is largely based on a bad experience with that dept.
I bought a bike just about 2 years ago, as I said, sales guys were great!
Few weeks ago I had an issue with my bike that after doing a little bit of research appeared to be similar to an issue that [redacted] was aware of and other owners had fixed under warranty, so I dropped my bike off to have them investigate a few days before leaving the country for 2 weeks.
When I dropped it off I explained to the guy all about the symptom and about the research I had done and mentioned that if they could check with [redacted] to find out if this was then same issue or not and that they had lots of time since I was away for 2 weeks. As it turns out, none of this was noted down.
Long story short, I had to fight and make far to many phone calls over several days (because they failed to call me after promising to do so)