PowerMax

***Please see attached documents [redacted] Complaint: [redacted] I am rejecting this response because:The Revdex.com was founded because situations like this ariseThis business's representative is now belittling me because I used my right to access the RevDex.com's servicesInstead of participating in a dialog, the representative told me, in writing, that "time is money" and attempted to end the dialog initiated by me, the customerThis very act is the reason why I reached out to the Revdex.comI attempted to resolve the issues created by Powermax and I was met with a harassing responseThis company's sad attempt to redirect blame is deplorable.In written communication provided to Powermax and the Revdex.com, I stated facts related to products and pricingLet it be known that every word of my communication with Powermax was in writing and has been provided to the Revdex.comOutside of this business's error related to a $price, I also discovered what appears to be an attempt at selling old iPads for higher prices vs other businessesWhen I attempted to offer a solution related to the inconvenience created by Powermax's incorrectly posted iPad mini price of $(on the 'Promotions' page), a company representative told me that an iPad mini 2, 16GB, Silver could not be discounted further from the already discounted and posted price of $(3/11/16)Let it be known that I told the representative I would pay for a discounted iPad mini as I had a credit with the company ($885)I asked for an additional discount as the Powermax website error had caused customer inconvenienceThis inconvenience was admitted during the first representative communication related to the saleThe representative, in writing, said the iPad mini was already discounted $from when the company originally purchased the iPad$+ $= $This means the company paid $for an iPad mini 2? iPad mini 2's cost this amount in 2013, not Apple currently sells a newly manufactured iPad mini 2, 16GB, Silver for $plus taxB&H Photo sells the same product for $(as of 3/11/16) with no sales taxAfter presenting these facts, in writing, to the company representative, I asked why I would pay more for a product that had been sitting on a shelf for some yearsA knowledgable customer has every right to present information like this to a business.After being presented with a statistical representation related to this business's operation, I told the rep I no longer wanted to do business with PowermaxI also asked that my store credit of $be refunded to me by way of business checkI knowingly asked this after reading the Powermax trapolicy stating trade-in's will be used for store credit only and not cashUnderstandable and I agreed to that.The day began with a company error, and after offering to pay for a discounted iPad to elevate my inconvenience, I received another email from a high level company representativeThe email, in my opinion, was harassing, unprofessional, rude, and bullyingAfter I called the company out of it's pricing and offered solutions, I was met with a nasty email telling me what I was going and not going to doThat is not how good businesses operateLet us remember that this entire, sad situation was created by a Powermax error.Instead of working with the customer to create a mutually beneficial solution, Powermax bullied, harassed, and angrily forced a one-sided solution by way of emailImagine this solution: Powermax taking the provided information about B&H Photo's website stated price of the iPad mini 2, 16GB, Silver and simply offering me that pad for that priceA small difference of $for the saleThis solution would have provided a happy customer and a business sale - post customer inconvenience created by business errorTwo parties happy, the endWhy is it that a customer can come up with a reasonable solution like that and Powermax can't?After all of the harassment, I believe that I should not be forced to do business with PowermaxI have asked Powermax to provide a business check of $to me and they refusedI will now take the much higher road vs Powermax and let the $stay a store creditI agreed to that contract and regardless of the harassment and company error, I am going to honor my word related to the contractI will purchase a product and clear out that store creditAfter doing so, I will never give this company one centI will also share this experience with my friends and family both in Silicon Valley and throughout the nationI will let others decide whether or not to do business with PowermaxThe risk will truly be theirs

I stand by all of my comments to this customerEssentially he believes that because we mistakenly, and for a very short time, had a price of zero for an iPad that he should get either that or some special compensation because we will not honor a zero priceAfter bullying and berating our salesperson and taking her to the end of her rope, I weighed in and simply told him to knock it off and get on with the honoring of his end of our agreement
As a company, we refuse to be bullied by individuals who use vehicles like the Revdex.com in order to get things that are not due themOur traprogram clearly states that the trade-ins are for credit only, and we already honored our commitment to the dollar value we quoted before we received his trade-inHe's free to spend that money on anything we sell, as he already agreed to doSeeing a mistake for zero dollars for an iPad in no way allows him to break his commitment, it's a silly and specious argument and we just refuse to be cowed by aggressive behavior
Customers like this, while rare, are the reason we posted the following disclaimer on our website some years ago:
Errors and Omissions
While we work hard to maintain our web site accurately, once in a while a mistake will occurAccordingly, we aren't responsible for typographical or pictorial errors or omissions, but will endeavor to fix them as soon as we become aware of any problems or mistakesAnother way to say this: If we screw up and put a price of $on an item that always sells for a lot more than that, no, you don't get it for a buck, and no, there's no law that says you shouldWe'll be sorry for the excitement that coursed through your body when you hoped you were getting the deal of a lifetime, but mistakes happen, that's all

Complaint: [redacted]I am rejecting this response because:
This business will not avoid blame by attempting to wrongly label a person. Every individual that reads this public thread will be able to see that. Thankfully, the Revdex.com is present to help protect customers from companies like this one. 
The customer's solution, stated in his previous message, closed this thread of communication. The customer has spoken to a Revdex.com representative about this solution being a satisfactory ending to this matter. The customer's wishes will be carried out.

We stand by all of our words. This customer is a bully, and like all bullies, when their bullying tactics are ignored or do not work, they often look to higher powers to complain and punish and express all sorts of angst, which, ironically, is as a result of being shown a mirror. So instead of even responding to the email, it was immediately taken to Revdex.com in order to bully us off our stance. We know this customer will gleefully make our lives as difficult as possible because we refused to cave in to his tactics; that's what bullies do. But we won't be bullied or be swayed by bullying tactics, and will honor the agreement we both agreed to. We invite him to place his order and then move on with his life, as we will with ours.
We do this understanding that nowadays, a lot of consumer bullies get their way because too many companies are afraid to stand their ground or call them on their nonsense. We're simply not one of those companies, which works very well for people who want to deal with a company with backbone, common sense, and integrity. Caving into bullies doesn't affirm any of these attributes, so we don't do it, and that's why the vast majority of our business is very enthusiastic repeat business. But just like in grade school where it all starts, bullies shouldn't be allowed to succeed, otherwise, like this, it just continues to the next victim. I can only hope this customer will rethink his tactics someday.

[redacted]Please see attached documents[redacted]
 
Complaint: [redacted]I am rejecting this response because:The Revdex.com was founded because situations like this arise. This business's representative is now belittling me because I used my right to access the Better Business...

Bureau's services. Instead of participating in a dialog, the representative told me, in writing, that "time is money" and attempted to end the dialog initiated by me, the customer. This very act is the reason why I reached out to the Revdex.com. I attempted to resolve the issues created by Powermax and I was met with a harassing response. This company's sad attempt to redirect blame is deplorable.In written communication provided to Powermax and the Revdex.com, I stated facts related to products and pricing. Let it be known that every word of my communication with Powermax was in writing and has been provided to the Revdex.com. Outside of this business's error related to a $0 price, I also discovered what appears to be an attempt at selling old iPads for higher prices vs other businesses. When I attempted to offer a solution related to the inconvenience created by Powermax's incorrectly posted iPad mini 2 price of $0 (on the 'Promotions' page), a company representative told me that an iPad mini 2, 16GB, Silver could not be discounted further from the already discounted and posted price of $269.95 (3/11/16). Let it be known that I told the representative I would pay for a discounted iPad mini 2 as I had a credit with the company ($885). I asked for an additional discount as the Powermax website error had caused customer inconvenience. This inconvenience was admitted during the first representative communication related to the sale. The representative, in writing, said the iPad mini 2 was already discounted $132 from when the company originally purchased the iPad. $269.95 + $132.00 = $401.95. This means the company paid $401.95 for an iPad mini 2? iPad mini 2's cost this amount in 2013, not 2016. Apple currently sells a newly manufactured iPad mini 2, 16GB, Silver for $269 plus tax. B&H Photo sells the same product for $249 (as of 3/11/16) with no sales tax. After presenting these facts, in writing, to the company representative, I asked why I would pay more for a product that had been sitting on a shelf for some years. A knowledgable customer has every right to present information like this to a business.After being presented with a statistical representation related to this business's operation, I told the rep I no longer wanted to do business with Powermax. I also asked that my store credit of $885 be refunded to me by way of business check. I knowingly asked this after reading the Powermax trade-in policy stating trade-in's will be used for store credit only and not cash. Understandable and I agreed to that.The day began with a company error, and after offering to pay for a discounted iPad to elevate my inconvenience, I received another email from a high level company representative. The email, in my opinion, was harassing, unprofessional, rude, and bullying. After I called the company out of it's pricing and offered solutions, I was met with a nasty email telling me what I was going and not going to do. That is not how good businesses operate. Let us remember that this entire, sad situation was created by a Powermax error.Instead of working with the customer to create a mutually beneficial solution, Powermax bullied, harassed, and angrily forced a one-sided solution by way of email. Imagine this solution: Powermax taking the provided information about B&H Photo's website stated price of the iPad mini 2, 16GB, Silver and simply offering me that pad for that price. A small difference of $20 for the sale. This solution would have provided a happy customer and a business sale - post customer inconvenience created by business error. Two parties happy, the end. Why is it that a customer can come up with a reasonable solution like that and Powermax can't?After all of the harassment, I believe that I should not be forced to do business with Powermax. I have asked Powermax to provide a business check of $885 to me and they refused. I will now take the much higher road vs Powermax and let the $885 stay a store credit. I agreed to that contract and regardless of the harassment and company error, I am going to honor my word related to the contract. I will purchase a product and clear out that store credit. After doing so, I will never give this company one cent. I will also share this experience with my friends and family both in Silicon Valley and throughout the nation. I will let others decide whether or not to do business with Powermax. The risk will truly be theirs.