Our company strives to give each and every one of our customers a positive repair experience. When our customers are not fully satisfied with any aspect of our service, we do whatever we can to rectify the problem and resolve the issue to their satisfaction. We always do our best to foster an...
environment where clients feel that can come back to us to resolve issues and know that they will be taken care of.Since learning about the negative experience that [redacted] has had with our company, we have tried to reach out to her numerous times to apologize about the repair issues she's having and to offer her a full refund. We have called her numerous times but have not been able to get a hold of her. Because she paid cash, there is no credit card charge for us to refund or way to issue her this refund without getting in touch with her. As stated, our company's mission is to provide high quality customer service as well as repair services, and we always work to solve the problem when we are alerted to negative customer experiences. In this case, we are more than happy to issue [redacted] a refund. Our lines of communication are open and we are very willing to resolve the problem.Thank you,[redacted]CEO / FounderComputer Repair Doctor
I have reviewed the response made by the business in reference to complaint ID [redacted]13, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our company strives to give each and every one of our customers a positive repair experience. When our customers are not fully satisfied with any aspect of our service, we do whatever we can to rectify the problem and resolve the issue to their satisfaction. We always do our best to foster an...
environment where clients feel that can come back to us to resolve issues and know that they will be taken care of.Since learning about the negative experience that [redacted] has had with our company, we have tried to reach out to her numerous times to apologize about the repair issues she's having and to offer her a full refund. We have called her numerous times but have not been able to get a hold of her. Because she paid cash, there is no credit card charge for us to refund or way to issue her this refund without getting in touch with her. As stated, our company's mission is to provide high quality customer service as well as repair services, and we always work to solve the problem when we are alerted to negative customer experiences. In this case, we are more than happy to issue [redacted] a refund. Our lines of communication are open and we are very willing to resolve the problem.Thank you,[redacted]CEO / FounderComputer Repair Doctor
I have reviewed the response made by the business in reference to complaint ID [redacted]13, and find that this resolution is satisfactory to me.
Regards,
[redacted]