POWERHOME SOLAR

What started as a hope of using clean energy turned into aggressive emails from customer service after we wanted to cancel our first contract within the allotted three days.

In the time after we met with a very nice salesperson, we changed our minds about wanting to include the battery backup with our solar array, so we followed the instructions within the contract to cancel our agreement. We were still in contact with sales to get a new quote without the battery when an email from customer service comes through contradicting the very form from their agreement, saying that an email with the signed paperwork wouldn't be sufficient and that we needed to send an original "wet" signed copy to their office in North Carolina. This happened within about 12 hours of the deadline and we live in Michigan.

After I called and tried to speak to Rhyan, the customer service representative who sent that email, I was told that the same digital signature that I used when signing their agreement was not valid when cancelling the same agreement. If a digital signature is not valid for cancellation, then it must not be valid for the original agreement either, I argued, trying to force some common sense onto the agent.

After another phone call with a different agent following up later and reminding them again to actually read the terms on their own agreement, we were told it was taken care of and we would receive an email confirmation. That email never came, so I am curious to if they think they are going to force us to be a customer. They can talk to my lawyer if that is the case.

This company may do good work, but we never got to that point thanks to an overly aggressive customer service agent who felt the need to try and bully us into keeping our agreement even though we were still in talks with sales at the same time simply trying to remove the battery backup from the system.

Very disappointed and found the entire ordeal unprofessional. The silver lining was that Shawn in sales was very kind and it's unfortunate the team that supports him ruined the potential sale for him.

What started as a hope of using clean energy turned into aggressive emails from customer service after we wanted to cancel our first contract within the allotted three days.

In the time after we met with a very nice salesperson, we changed our minds about wanting to include the battery backup with our solar array, so we followed the instructions within the contract to cancel our agreement. We were still in contact with sales to get a new quote without the battery when an email from customer service comes through contradicting the very form from their agreement, saying that an email with the signed paperwork wouldn't be sufficient and that we needed to send an original "wet" signed copy to their office in North Carolina. This happened within about 12 hours of the deadline and we live in Michigan.

After I called and tried to speak to Rhyan, the customer service representative who sent that email, I was told that the same digital signature that I used when signing their agreement was not valid when cancelling the same agreement. If a digital signature is not valid for cancellation, then it must not be valid for the original agreement either, I argued, trying to force some common sense onto the agent.

After another phone call with a different agent following up later and reminding them again to actually read the terms on their own agreement, we were told it was taken care of and we would receive an email confirmation. That email never came, so I am curious to if they think they are going to force us to be a customer. They can talk to my lawyer if that is the case.

This company may do good work, but we never got to that point thanks to an overly aggressive customer service agent who felt the need to try and bully us into keeping our agreement even though we were still in talks with sales at the same time simply trying to remove the battery backup from the system.

Very disappointed and found the entire ordeal unprofessional. The silver lining was that Shawn in sales was very kind and it's unfortunate the team that supports him ruined the potential sale for him.

What started as a hope of using clean energy turned into aggressive emails from customer service after we wanted to cancel our first contract within the allotted three days.

In the time after we met with a very nice salesperson, we changed our minds about wanting to include the battery backup with our solar array, so we followed the instructions within the contract to cancel our agreement. We were still in contact with sales to get a new quote without the battery when an email from customer service comes through contradicting the very form from their agreement, saying that an email with the signed paperwork wouldn't be sufficient and that we needed to send an original "wet" signed copy to their office in North Carolina. This happened within about 12 hours of the deadline and we live in Michigan.

After I called and tried to speak to Rhyan, the customer service representative who sent that email, I was told that the same digital signature that I used when signing their agreement was not valid when cancelling the same agreement. If a digital signature is not valid for cancellation, then it must not be valid for the original agreement either, I argued, trying to force some common sense onto the agent.

After another phone call with a different agent following up later and reminding them again to actually read the terms on their own agreement, we were told it was taken care of and we would receive an email confirmation. That email never came, so I am curious to if they think they are going to force us to be a customer. They can talk to my lawyer if that is the case.

This company may do good work, but we never got to that point thanks to an overly aggressive customer service agent who felt the need to try and bully us into keeping our agreement even though we were still in talks with sales at the same time simply trying to remove the battery backup from the system.

Very disappointed and found the entire ordeal unprofessional. The silver lining was that Shawn in sales was very kind and it's unfortunate the team that supports him ruined the potential sale for him.

PA resident, Salesman Kevin L. initially seemed honest and sincere but quickly manipulated and pushed us to run an unauthorized hard credit check against our explicit direction not to. This has been detrimental to our family's financial standing as we expressed to Kevin numerously through the process. We were also still currently, being pushed to sign a very unprofessional contract to lock us into $17,000 for 12 solar panels. Joe and Brad (customer resolutions rep Mngrs) are less than supportive, can't get their story straight and refused to address our concerns (if they choose to take your call). Buyer BEWARE!!! DO NOT TRUST THIS COMPANY! GO ELSEWHERE!!
They have been deleting and removing my comments as well- just continuing to express how shady this company is!!!

PA resident, Salesman Kevin L. initially seemed honest and sincere but quickly manipulated and pushed us to run an unauthorized hard credit check against our explicit direction not to. This has been detrimental to our family's financial standing as we expressed to Kevin numerously through the process. We were also still currently, being pushed to sign a very unprofessional contract to lock us into $17,000 for 12 solar panels. Joe and Brad (customer resolutions rep Mngrs) are less than supportive, can't get their story straight and refused to address our concerns (if they choose to take your call). Buyer BEWARE!!! DO NOT TRUST THIS COMPANY! GO ELSEWHERE!!
They have been deleting and removing my comments as well- just continuing to express how shady this company is!!!

PA resident, Salesman Kevin L. initially seemed honest and sincere but quickly manipulated and pushed us to run an unauthorized hard credit check against our explicit direction not to. This has been detrimental to our family's financial standing as we expressed to Kevin numerously through the process. We were also still currently, being pushed to sign a very unprofessional contract to lock us into $17,000 for 12 solar panels. Joe and Brad (customer resolutions rep Mngrs) are less than supportive, can't get their story straight and refused to address our concerns (if they choose to take your call). Buyer BEWARE!!! DO NOT TRUST THIS COMPANY! GO ELSEWHERE!!
They have been deleting and removing my comments as well- just continuing to express how shady this company is!!!

PA resident, Salesman Kevin L. initially seemed honest and sincere but quickly manipulated and pushed us to run an unauthorized hard credit check against our explicit direction not to. This has been detrimental to our family's financial standing as we expressed to Kevin numerously through the process. We were also still currently, being pushed to sign a very unprofessional contract to lock us into $17,000 for 12 solar panels. Joe and Brad (customer resolutions rep Mngrs) are less than supportive, can't get their story straight and refused to address our concerns (if they choose to take your call). Buyer BEWARE!!! DO NOT TRUST THIS COMPANY! GO ELSEWHERE!!
They have been deleting and removing my comments as well- just continuing to express how shady this company is!!!

All of the people that have been involved from the begining to the end have been nothing but excellent.

All of the people that have been involved from the begining to the end have been nothing but excellent.

All of the people that have been involved from the begining to the end have been nothing but excellent.

All of the people that have been involved from the begining to the end have been nothing but excellent.

Professional and courteous. Very knowledgeable with their product and excellent customer service throughout the entire process. They were able to install much quicker than initially thought and we are excited to start saving!

Professional and courteous. Very knowledgeable with their product and excellent customer service throughout the entire process. They were able to install much quicker than initially thought and we are excited to start saving!

Professional and courteous. Very knowledgeable with their product and excellent customer service throughout the entire process. They were able to install much quicker than initially thought and we are excited to start saving!

Professional and courteous. Very knowledgeable with their product and excellent customer service throughout the entire process. They were able to install much quicker than initially thought and we are excited to start saving!

Great install team and looks great! My house looks high tech!

Great install team and looks great! My house looks high tech!

Great install team and looks great! My house looks high tech!

Great install team and looks great! My house looks high tech!

I recently added Solar to my house through Power Home Solar. I have to say that as complicated as this process it, this was the smoothest and easiest installation that I have been through. The electrical inspector came by today and said that this was one of the best installations that they have seen. Great job by all!