POWERHOME SOLAR Reviews (%countItem)
POWERHOME SOLAR Rating
Address: 510 E Wilson Bridge Rd Ste A, Worthington, Ohio, United States, 43085-2373
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09:00 AM - 06:00 PM
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09:00 AM - 06:00 PM
Wednesday:
09:00 AM - 06:00 PM
Thursday:
09:00 AM - 06:00 PM
Friday:
09:00 AM - 06:00 PM
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professional, knowledgeable, organized, timely, trustworthy and clean and my system is working phenomenal
We are so glad to hear that ***! Congrats on the system
- There are 3 main complaints about PowerHome Solar: 1) False claims 2) Lack of followup/credibility 3) Inconsistent information and an inability to help problem solve and transport our panels from our home. Below is a breakdown of our experiences and the incorrect information that has been relayed to us.
• False Claims – From our salesman, Dalton D, and customer service
o False claim: The amount of your panels will make up for an average of 60% of your electric bill. He did note that the % would vary based on month (ex. December could be like a 20% savings, while June could be 100%+ savings). The truth: we have “saved” an average of 35% per month, with a range from 9% - 54%. However, our solar panel payment is more than any savings we have experienced with our electric bill.
o False claim: The amount of our monthly solar payment will offset our electric bill payment, so we will not see a difference in what we’re spending over the span of the year. The truth: Had we not had solar, and paid just our electric company, we would have spent ***11 less in 10 months. We are losing money on these panels, when we were promised a savings. Our loan interest is *** over the span of 20 years. At this rate, we will never recoup any form of savings, and will be paying more for our electric even 20 years from now.
o False claim: Electric companies are increasing their cost of electric on average of ***r. Our solar panel payment will always stay the same, so we will be saving over the span of 20-30 years. The truth: The cost of our electric has increased minutely. At this rate, we will not see a savings from this claim.
o False claim: I asked if the panels could be placed as a ground mount along the side of our hill. It seemed like the same angle as the panels, and Dalton D agreed that it was a great place for it. The day of the installation, the crew said it was not possible to place them along the side of the hill. We had to change the location that day to the bottom of my hill. The truth: Please note, I had a third party take a look at the installation. They confirmed that it could’ve been installed on the side of the hill, but the crew said it was impossible because it’s harder to complete.
o False claim: The loan is transferable to the next owner of the house. The truth: In our contract, the lender says we must ask them prior to transferring it. The lender is now not allowing the loan to be transferred to the next home owner.
• Referral Bonus
o At the time of purchase (Apr, 2019), Dalton D put in *** (a current PHS customer) information in order to get the referral bonus. She has never received the bonus. Both *** and I have reached out individually multiple times over the span of a year to check on the referral bonus. Each time, a customer service rep has apologized, said they’ll look in to it, and reach back out to us. Each time, we do not receive any follow up, and the referral bonus is still outstanding.
• Selling our house and moving our panels
o I reached out to customer service in the beginning of the year inquiring about A) the referral bonus owed to *** and B) potential scenarios if/when we move. At that time, the customer service rep said panels cost ***panel to move them. I mentioned that we would be building a house, and our new roof would not be ready to install the panels for several months. (We will start building once we close on our house since we can’t afford two mortgages.) She mentioned that they have stored panels before, but she was unaware of the cost or the stipulations. She said she would check in to it and get back to me. She never reached back out to me with answers.
o We listed our house for sale Friday, April 10th, and had to sign the winning offer by Monday, April 13th @ noon. I called PHS first thing on April 13th, and let them know the offer we wanted to sign did not wish to purchase the panels from us. Therefore, we had to move them by the closing date of May 15th. If not, they become the property of the buyer and we still have to pay for the panels for 20 years. I asked multiple times the morning of April 13th for confirmation that the panels can be moved by our closing date. The customer service rep said that they could be removed by our closing date. He said he would also reach back out to me regarding the questions I had surrounding the logistics of the panel move. I did not receive a call back the next day, so I called on Tuesday, and Wednesday. I did not receive any answers or follow up from them. On Thursday, I called and asked for a supervisor to give feedback regarding the lack of follow-up and the breach in credibility it has created. I asked the customer service rep to have the supervisor email me that day if *** was not able to reach out to me on Thursday. I did not receive a call. I did not receive an email. I called back on Friday asking for a supervisor, and was told she would reach out to me.
o On the evening of Friday, April 17th, I finally received a call from Madeline, the supervisor. I expressed my concerns about moving these panels prior to our closing date, and not knowing where to take them, or any of the processes. At that time, she said PHS did not have any procedures in place regarding moving panels to a new location, because this is not a common occurrence. It’s something that higher management must orchestrate.
o She then said PHS cannot guarantee the panels be removed by our closing date, and she doesn’t know the cost of the move because ***panel is for someone who needs them lifted up to fix a roof (for ex.). ***panel is not indicative of moving and reinstalling a panel in different location. Please note, the new home location is 10 minutes away from my current house and with the same electric company.
o If PHS cannot remove the panels from our property by our closing date, then we must find an alternative company to move the panels. Madeline told us our 30-year warranty would be voided with PHS if someone else moved the panels, but still she cannot guarantee PHS can move them by the closing date.
o We told Madeline that we need answers by Monday, April 20th, so we can decide how to proceed. We need to know if the cost to move/reinstall the panels, and when they can move them. We called her on April 20th, and left a message. We called again on April 21st, and left another message. We have not heard from her since.
PowerHome Solar is nothing short of a scam.
Ms., we apologize for any inconvenience is and will have somebody from our customer care department reach out and get this situation rectified.
Complaint: ***
Thank you for the response, but I am rejecting due to company not following up with a phone call yet. Due to the previous lack of followup, and the diminished credibility, I will reject any promise of a followup until a solution is reached. I look forward to your phone call the morning of Monday, May 4th. Due to our issues we've had with customer service in the past, I wish to speak with someone at a supervisor level or above, preferably a director.
Attached is the word doc detailing the complaint submitted in an easier to read bulleted format.
Regards
Hi ***, we see you have been in continuous contact with Madeline about the concerns you have and we are coming to a resolution together. Thank you for reaching out about your concerns and of course thank you for choosing POWERHOME
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Please note, the entire issue of the complaint is not resolved. The panels are finally off the property, but the question over the "savings" vs panel production is still outstanding. I am working with Brad to come to a solution. I am accepting this response because the financial issues behind the panels is going to be a long-term discussion. There is clearly an issue with what I'm paying vs what I'm producing. I was told I'd pay on average ***/month. I'm paying closer to ***month. I'm production 35% of what I need instead of 52%. During the time that I've owned the panels, I replaced my windows and roof, making my house more energy efficient. I was told that may have drove the cost of my energy up. I respectfully disagree. I believe an unbiased third party would agree with me. That reasoning is nothing more than grasping at straws in order to justify the % in difference.
Having the panels removed was poorly orchestrated and was not communicated well to each other. The Ohio satellite office was not told it was a ground mount, so I roofing mount was sent out. They had to go to the hardware store (30 min from house) to get the correct supplies. They were unsure if they were supposed to take the inverter, and a second ticket had to be made to get it. I was told they would have pallets and would move them for me to my storage unit. They were told I'd have the pallets and would move them.
It took 22 days to get an estimate from PHS on the cost of moving the panels (***), but they said it could go up because I'm going from a ground to a roof mount. After arguing this was unacceptable, they finally agreed to honor the ***. During those 22 days, I reached out to two other solar panel companies who were able to get accurate estimates, were easier to work with, and had cheaper costs. I would have gone with either of those companies in a heart beat, but I was told I could not or else I my warranty would be voided.
After with PHS over the past several weeks, my opinion of the business has not changed and I would not recommend to anyone looking in to solar panels. I am upset these will be on the front of my new house facing south, because I'll have to stare at the product of this terrible company for the rest of my life.
Regards
- There are 3 main complaints about PowerHome Solar: 1) False claims 2) Lack of followup/credibility 3) Inconsistent information and an inability to help problem solve and transport our panels from our home. Below is a breakdown of our experiences and the incorrect information that has been relayed to us.
• False Claims – From our salesman, Dalton D, and customer service
o False claim: The amount of your panels will make up for an average of 60% of your electric bill. He did note that the % would vary based on month (ex. December could be like a 20% savings, while June could be 100%+ savings). The truth: we have “saved” an average of 35% per month, with a range from 9% - 54%. However, our solar panel payment is more than any savings we have experienced with our electric bill.
o False claim: The amount of our monthly solar payment will offset our electric bill payment, so we will not see a difference in what we’re spending over the span of the year. The truth: Had we not had solar, and paid just our electric company, we would have spent ***11 less in 10 months. We are losing money on these panels, when we were promised a savings. Our loan interest is *** over the span of 20 years. At this rate, we will never recoup any form of savings, and will be paying more for our electric even 20 years from now.
o False claim: Electric companies are increasing their cost of electric on average of ***r. Our solar panel payment will always stay the same, so we will be saving over the span of 20-30 years. The truth: The cost of our electric has increased minutely. At this rate, we will not see a savings from this claim.
o False claim: I asked if the panels could be placed as a ground mount along the side of our hill. It seemed like the same angle as the panels, and Dalton D agreed that it was a great place for it. The day of the installation, the crew said it was not possible to place them along the side of the hill. We had to change the location that day to the bottom of my hill. The truth: Please note, I had a third party take a look at the installation. They confirmed that it could’ve been installed on the side of the hill, but the crew said it was impossible because it’s harder to complete.
o False claim: The loan is transferable to the next owner of the house. The truth: In our contract, the lender says we must ask them prior to transferring it. The lender is now not allowing the loan to be transferred to the next home owner.
• Referral Bonus
o At the time of purchase (Apr, 2019), Dalton D put in *** (a current PHS customer) information in order to get the referral bonus. She has never received the bonus. Both *** and I have reached out individually multiple times over the span of a year to check on the referral bonus. Each time, a customer service rep has apologized, said they’ll look in to it, and reach back out to us. Each time, we do not receive any follow up, and the referral bonus is still outstanding.
• Selling our house and moving our panels
o I reached out to customer service in the beginning of the year inquiring about A) the referral bonus owed to *** and B) potential scenarios if/when we move. At that time, the customer service rep said panels cost ***panel to move them. I mentioned that we would be building a house, and our new roof would not be ready to install the panels for several months. (We will start building once we close on our house since we can’t afford two mortgages.) She mentioned that they have stored panels before, but she was unaware of the cost or the stipulations. She said she would check in to it and get back to me. She never reached back out to me with answers.
o We listed our house for sale Friday, April 10th, and had to sign the winning offer by Monday, April 13th @ noon. I called PHS first thing on April 13th, and let them know the offer we wanted to sign did not wish to purchase the panels from us. Therefore, we had to move them by the closing date of May 15th. If not, they become the property of the buyer and we still have to pay for the panels for 20 years. I asked multiple times the morning of April 13th for confirmation that the panels can be moved by our closing date. The customer service rep said that they could be removed by our closing date. He said he would also reach back out to me regarding the questions I had surrounding the logistics of the panel move. I did not receive a call back the next day, so I called on Tuesday, and Wednesday. I did not receive any answers or follow up from them. On Thursday, I called and asked for a supervisor to give feedback regarding the lack of follow-up and the breach in credibility it has created. I asked the customer service rep to have the supervisor email me that day if *** was not able to reach out to me on Thursday. I did not receive a call. I did not receive an email. I called back on Friday asking for a supervisor, and was told she would reach out to me.
o On the evening of Friday, April 17th, I finally received a call from Madeline, the supervisor. I expressed my concerns about moving these panels prior to our closing date, and not knowing where to take them, or any of the processes. At that time, she said PHS did not have any procedures in place regarding moving panels to a new location, because this is not a common occurrence. It’s something that higher management must orchestrate.
o She then said PHS cannot guarantee the panels be removed by our closing date, and she doesn’t know the cost of the move because ***panel is for someone who needs them lifted up to fix a roof (for ex.). ***panel is not indicative of moving and reinstalling a panel in different location. Please note, the new home location is 10 minutes away from my current house and with the same electric company.
o If PHS cannot remove the panels from our property by our closing date, then we must find an alternative company to move the panels. Madeline told us our 30-year warranty would be voided with PHS if someone else moved the panels, but still she cannot guarantee PHS can move them by the closing date.
o We told Madeline that we need answers by Monday, April 20th, so we can decide how to proceed. We need to know if the cost to move/reinstall the panels, and when they can move them. We called her on April 20th, and left a message. We called again on April 21st, and left another message. We have not heard from her since.
PowerHome Solar is nothing short of a scam.
Ms., we apologize for any inconvenience is and will have somebody from our customer care department reach out and get this situation rectified.
Complaint: ***
Thank you for the response, but I am rejecting due to company not following up with a phone call yet. Due to the previous lack of followup, and the diminished credibility, I will reject any promise of a followup until a solution is reached. I look forward to your phone call the morning of Monday, May 4th. Due to our issues we've had with customer service in the past, I wish to speak with someone at a supervisor level or above, preferably a director.
Attached is the word doc detailing the complaint submitted in an easier to read bulleted format.
Regards
Hi ***, we see you have been in continuous contact with Madeline about the concerns you have and we are coming to a resolution together. Thank you for reaching out about your concerns and of course thank you for choosing POWERHOME
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Please note, the entire issue of the complaint is not resolved. The panels are finally off the property, but the question over the "savings" vs panel production is still outstanding. I am working with Brad to come to a solution. I am accepting this response because the financial issues behind the panels is going to be a long-term discussion. There is clearly an issue with what I'm paying vs what I'm producing. I was told I'd pay on average ***/month. I'm paying closer to ***month. I'm production 35% of what I need instead of 52%. During the time that I've owned the panels, I replaced my windows and roof, making my house more energy efficient. I was told that may have drove the cost of my energy up. I respectfully disagree. I believe an unbiased third party would agree with me. That reasoning is nothing more than grasping at straws in order to justify the % in difference.
Having the panels removed was poorly orchestrated and was not communicated well to each other. The Ohio satellite office was not told it was a ground mount, so I roofing mount was sent out. They had to go to the hardware store (30 min from house) to get the correct supplies. They were unsure if they were supposed to take the inverter, and a second ticket had to be made to get it. I was told they would have pallets and would move them for me to my storage unit. They were told I'd have the pallets and would move them.
It took 22 days to get an estimate from PHS on the cost of moving the panels (***), but they said it could go up because I'm going from a ground to a roof mount. After arguing this was unacceptable, they finally agreed to honor the ***. During those 22 days, I reached out to two other solar panel companies who were able to get accurate estimates, were easier to work with, and had cheaper costs. I would have gone with either of those companies in a heart beat, but I was told I could not or else I my warranty would be voided.
After with PHS over the past several weeks, my opinion of the business has not changed and I would not recommend to anyone looking in to solar panels. I am upset these will be on the front of my new house facing south, because I'll have to stare at the product of this terrible company for the rest of my life.
Regards
Great company to work for. Good staff and leadership. Installs are very clean and crews are respectful. Great group of guys.
Thank you for your kind review!
Great company to work for. Good staff and leadership. Installs are very clean and crews are respectful. Great group of guys.
Thank you for your kind review!
Great company to work for. Good staff and leadership. Installs are very clean and crews are respectful. Great group of guys.
Thank you for your kind review!
great job profesional quick and cleanup all in one day
Great, ***! Thank you for sharing. We're glad that all went well for you.
great job profesional quick and cleanup all in one day
Great, ***! Thank you for sharing. We're glad that all went well for you.
great job profesional quick and cleanup all in one day
Great, ***! Thank you for sharing. We're glad that all went well for you.
Personal "concierge" was very helpful through entire installation and inspection processes. Still have not received receipt for down payment after many requests. Got $0 electric bill today...Yahoo!
Thank you for sharing your install experience with us. Welcome to solar.
Personal "concierge" was very helpful through entire installation and inspection processes. Still have not received receipt for down payment after many requests. Got $0 electric bill today...Yahoo!
Thank you for sharing your install experience with us. Welcome to solar.
Personal "concierge" was very helpful through entire installation and inspection processes. Still have not received receipt for down payment after many requests. Got $0 electric bill today...Yahoo!
Thank you for sharing your install experience with us. Welcome to solar.
They do great work, were friendly and cleaned up very well.
we are excited to have you on board for the ride. Thank you for the kind words.
They do great work, were friendly and cleaned up very well.
we are excited to have you on board for the ride. Thank you for the kind words.
They do great work, were friendly and cleaned up very well.
we are excited to have you on board for the ride. Thank you for the kind words.
The installers did a great job! Everything looks spectacular. They installed our system in about 7 hours and that includes cleaning up. You couldn't even tell that we had anything done. Big thanks to the install crew for a fabulous job! We are looking forward to the big savings on our electric bill. If anybody is considering adding solar panels please consider Powerhome Solar & Roofing. They are an A+ company from sales right down to the install crew. We could not be happier!
This is what we like to hear. Thank you for the positive review, ***.
The installers did a great job! Everything looks spectacular. They installed our system in about 7 hours and that includes cleaning up. You couldn't even tell that we had anything done. Big thanks to the install crew for a fabulous job! We are looking forward to the big savings on our electric bill. If anybody is considering adding solar panels please consider Powerhome Solar & Roofing. They are an A+ company from sales right down to the install crew. We could not be happier!
This is what we like to hear. Thank you for the positive review, ***.
The installers did a great job! Everything looks spectacular. They installed our system in about 7 hours and that includes cleaning up. You couldn't even tell that we had anything done. Big thanks to the install crew for a fabulous job! We are looking forward to the big savings on our electric bill. If anybody is considering adding solar panels please consider Powerhome Solar & Roofing. They are an A+ company from sales right down to the install crew. We could not be happier!
This is what we like to hear. Thank you for the positive review, ***.
Install was quick and they were very professional. I'm pleased with the whole process.
This is what we like to hear, ***. Enjoy your new solar panels.
Install was quick and they were very professional. I'm pleased with the whole process.
This is what we like to hear, ***. Enjoy your new solar panels.