Power Monitors

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received the attached voicemail message from Mr [redacted] on 10/12/@ 11:29am that indicated their parts issue has been resolved and things should be in motion by Friday I heard nothing the entire rest of the week On 10/22/@ 1:25pm I received a call from Mr [redacted] indicating that the revolution was under repair and would be sent overnight by Friday 10/23/and I should have it back by Monday 10/26/at the latest I have yet to receive any shipping information from Power Monitors.Also in the message and reconfirmed on our latest phone call the repair will be done at no charge Please note that I have already paid a $up front charge that has yet to be returned Mr [redacted] s indicated during our phone conversation he would see that this would be returned.At this point HWEC has not been returned an operational revolution that was sent in for repair and received by Power Monitors on 8-14- This entire situation is unsatisfactory.Our hope is to have the unit repaired and returned ASAP so we can use it to investigate a power quality issue It is also our intent to discontinue our business relationship with Power Monitors after this transaction is completed Regards, [redacted]