Power Home Remodeling Group

We would definitely recommend power at least for windows because that is all we have used them for so farRight away we could feel the difference upstairs and it was degrees out todayThey were all so nice to be around, it made this really easy for us to get these windows replaced finally!

Its 7:at night, we just finished dinner and the doorbell rings The dogs start barking, kids start crying, and I get up from the couch to find out who would be so rude to ring our doorbell at 7:at night Solicitors Fantastic They greet me and state they are doing work for a neighbor down the street (and then POINT down the street) and wanted to know if I wanted a free quote for window and roof replacement Windows for my house would be a 15-20k job and a roof would be similar Who in their right mind would be willing to just hand out up to 30k in home repairs to someone who just knocked on their door I asked to see their solicitors license and I was told we arent solicitors, we are schedulers I had to politely explain to the two gentlemen what the definition of a solicitor was and told them if you are rining my door, canvassing the neighborhood, trying to obtain business, you are a solicitor and should have a license He showed me his company ID which was not his license I then called the company to find out why there was not a supervisor in my area who had a copy of their license and wanted to know who thought it was a good idea to ring someones doorbell at 7:at night The lady on the phone said unfortunately my supervisor isnt here because its not business hours The irony! The supervisors dont work during business hours but its OK for a solicitor not carrying a copy of their license to ring my doorbell at 7:and interrupt my householdDO NOT DO BUSINESS WITH SOLICITORS! We as consumers must let companies know this type of disturbing marketing will not be tolerated

We were told a representative from Power HRG would be out to provide a free estimate, guaranteed for at least a year After a four hour long appointment, which consisted of a roof inspection, complete room by room inspection, a product demo, and a useless comparison report, the company gave us a $40k "estimate" for a new roof and windows I was then given a "sign now" pricing of $28k and an explanation that if I signed right now the bank would approve a finance rate of 7% No company can guarantee a finance rate, since this is solely based on credit worthiness We did not commit and explained we are still gathering estimates The representative refused to leave anything in writing and I had to ask twice for a business card I will never use their service as this is not the way a respectable business conducts themselves I have received a phone call weeks later explaining they have miraculously secured even better pricing than beforePlease beware of this company and DO NOT sign up at the time of estimate It is a scam

I had a salesperson from PowerHRG soliciting in my neighborhood and knocked at my door to offer a free estimate, and I agreed to have one the next dayI was asked for my information and was asked if I had a "significant other"At that time I was asked for his name, and I refused to give him his phone numberLater that evening, I received a call to confirm the appointment I made for the free estimate that was scheduled for the following dayThe sales person repeatedly tried to reschedule my appointment because my significant other would not be available for the appointmentBy the end of the call, I had to threaten to cancel my appointmentThis was because I had to repeatedly tell him that I would be the sole decision maker in the purchase process, and he insisted that I needed my significant other there for the estimateThe salesperson finally agree to keep my appointment with me being the exclusive person who would be present for the free estimate appointmentBecause I am a female, I felt discriminated because the sales person continually insisted in having my significant other presentAt one point he mentioned that I could not make a decision, or finance this work on my ownI m the only person on the house deed, and financed my home on my own for many years before my significant other was in my lifeI was upset that I was harassed to the point that I had to threaten to take my business elsewhere before being offered to keep my appointment without my significant other presentAfter thinking about that unsettling conversation with that salesperson, and the difficult conversation I had to go thru to keep the appointment, I have decided to post my unpleasant experience here, and I am cancelling my appointment

This company came around my neighborhood in South Jersey one Saturday and offered a free estimate on siding repair service and the sales person were pretty pushy about itI usually say no right away to these kinds of sales tactics, but I accepted and booked an appointment for the coming MondayI called that day (after receiving an automated call from them, supposedly a confirmation call, but it was more like another sales pitch) and cancelled the appointmentThey said "sure" and asked wether I'd like to reschedule, but I just replied "not at this time"Since then, I've been getting a phone calls every day from themI don't answer, and in fact, I've added the number to my spam call list in an app I useI'm asking Power HRG to please stop calling me and remove my information from your system ASAP, I don't appreciate this kind of business practice and I do NOT want to hear from you againThank you

Dear [redacted] ,I would like to speak with you regarding the compensation you are owed Please contact me directly, ###-###-#### (ext***).Thank you,Eamon L***Warranty Service DirectorPower Home Remodeling

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though they state several inaccuracies in their response 'from time to time' I would not consider the same as the frequent calling and harassment and the fact that I 'gave them my contact info' for an initial consult does not equal concurrence to harras us after we made it plain to them to stop, I will agree that this matter is settled as long as they leave us alone Regards, [redacted] ***

Dear [redacted] ,Please call ###-###-#### dial extension ***.Again, we do not feel that we are responsible for these damages, however we are willing to repair them for you at no cost as a courtesy. We have left several voice messages for you concerning the matter. Please contact us immediately to get this issue resolved.Thank you, Eamon L***Warranty Service DirectorPower Home Remodeling

Dear [redacted] , Thank you for taking the time to write to us about your experience I have reviewed your complaint and personally looked into the matter I apologize for the ongoing issues with your bay window The bay window was sold with a one-year labor warranty and a manufacturer’s product warranty As you accurately noted, the manufacturer is no longer in business Despite the expired labor warranty and nonexistent product warranty, we have continued to provide our services; purchasing several glass packs from a new manufacture and replacing them as a courtesy to you without question or cost As a result of our investigation on 2/12/we discovered evidence of work performed on and around the bay window by a third party contractor When the siding was replaced in 2009, the j-channel was not properly sealed to the window The roof over the header of the bay window was also replaced at some point It has an additional layer of asphalt shingles, not installed by Power HRG The flashing installed with the second layer of shingles is channeling water down into the header of the bay window The water then travels down the mullions and into the seat-board Attached is a copy of the Agreement and photographs illustrating the root causes While we understand your frustration, unfortunately Power HRG cannot reasonably be held accountable based on the evidence outlined hereinAs a gesture of our willingness to make amends, we would be happy to provide you with a substantial discount on a replacement unit Please contact us directly if you are interested in setting up arrangements Respectfully, Eamon L [redacted] Director of Warranty Service WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear Mr. [redacted] . At Power Home Remodeling Group we strive to create a gratifying remodeling experience. Our mission is to provide our clients with the finest energy-saving systems which will enhance their lives, their homes and their futures. I am sorry to hear about your continued dissatisfaction. I have reviewed your complaint and personally looked into the matter. The roof was supplied and installed as contracted in the fall of 2013. We installed a [redacted] ridge vent for ventilation purposes. The manufacturer’s installation instructions specifically state the vent should not be installed along the entire length of the ridge. The ridge vent that was installed on your neighbor’s home is a [redacted] ridge vent. It is paired with the PowerVent intake system located at the eaves. This system was not available at the time your roof was replaced. Additionally, you were not charged for an intake vent as part of your remodeling project. If you would like us to install this type of ventilation system, we would be happy to do so for a small fee. If you decide to move forward with the installation of the Power Vent, please contact me directly, via the information noted below. Respectfully, Eamon L [redacted] Director of Warranty Service Power Home Remodeling Group (888) [redacted] Ext. 2237

Dear [redacted] , Thank you for taking the time to write about your experience We always welcome valuable input and feedback from homeowners like you I apologize if our interactions caused you and your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

February 12, 2018Dear [redacted] :Thank you for taking the time to write to usI have reviewed your complaint and personally looked into the matterWe pre-screen our customers in order to determine eligibility for our no money down offerThis pre-screening process does not result in a hard check on your credit, nor have we applied for third party financing on your behalf.No sensitive information was given to [redacted] by Power – only your name and addressHowever, the opt-out process requires certain personal information in order for [redacted] to ensure they are opting out the correct individualThis information is held in strict privacy and is not shared with us or any other institutionPlease see [redacted] ’s privacy policy for more informationThe piece of mail you received regarding financing is no different than the pre-approved credit card offers you routinely receive in the mail.For individuals who do not wish to receive these offers, [redacted] allows for an opt outYou should also be aware that prescreened offers can provide many benefitsIn fact, some of these pre-approved products carry more favorable rates than those available to the general public.We have flagged your records in our database to prevent future calls from anyone in our companyWe apologize for the inconvenience and give assurance that we will do our best to make sure that you do not hear from us againHopefully this will help to absolve our company of any wrongdoingIf there is anything else I can do to assist, please contact me directly via the information noted below.Respectfully,Eamon LDirector of Warranty Service

Dear [redacted] ***, As you know, we spoke earlier today and you refused my offer of a full refund for the purchase price of the gutter guards I also offered to remove the gutter guards that have been installed on your home for over a year Power HRG cannot reasonably be expected to give a full refund as well as provide additional compensation for you to have gutter guards installed by another company Please reconsider our offer for a full refund of the gutter guards and free removal I can be reached via the information noted below Respecfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

I paid over $12,for a roof for my housenow, when one of the employees came to check it out, he said I needed gutters and soffetsthe first guy told us we didn't need them so now, i'm adding another $6,for leaders and gutters because he told me if I didn't buy them from this company, my warranty is null and voidhe said he'd do my garage for free for the mistakei'm not getting anything free.......I feel like I was scammed.....i'll never let them do any work for me nor will I recommend them to anyone

Dear [redacted] ,Thank you for taking the time to write about your experience. I have reviewed your concerns and personally looked into the matter. I apologize for the frustrations you experienced with scheduling the installations and for any miscommunication regarding the pricing of... your projects. I recently left a voicemail on the daytime phone number you provided. Please return my call at your convenience. I can be reached via the information noted below. Again, I’m sorry for any undue stress or aggravation. We appreciate your business and thank you for giving us the opportunity to work on your home. Respectfully, Eamon L***Warranty Service DirectorPower Home Remodeling O: [redacted] ***PowerHRG.com

Dear **& [redacted] ***,I have reviewed your complaint and personally investigated the matter Power Home Remodeling inspected the bay window on two occasions The Field Service Manger’s inspection determined there are no manufacturing defects or issues with the installation As indicated on the window sticker and advised by the Field Service Manager, the wood veneer of the bay window headboard, seatboard and jambs must be finished with paint, stain or vanish within ten days of installation.Please contact us directly so that we may assist you with the steps to finish the interior of the bay window properly Thank you for taking the time to provide us with your valuable We look forward to hearing from you soon.Respecfully,Eamon L***Warranty Service DirectorPower Home Remodeling O: ###-###-####

Dear *** ***,
Thank you for taking the time
to write about your experience. We
always welcome valuable input and feedback from homeowners like you. I apologize if our interactions caused your
family any undue stress or aggravation.
I have reviewed your complaint and personally looked into the matter
In instances where people
give us their contact information, we touch base with them periodically to see
if they would be interested in our products and services. After a period of time, your information is entered
into our automated dialer. We did not
realize we were calling you as often as you claim. This is the first time I am learning about
your dissatisfaction and will take the steps necessary to rectify the situation.
We will systematically address this issue as follows; flag your records in our
database to prevent future calls from anyone in the company, remove the number
from the predictive dialer, and post the number to our own internal DNC list,
which prevents it from loading into the dialer system again
Furthermore, you willfully provided
us with your information, so at no time have you been contacted without authorization. We apologize for the inconvenience and give
assurance that we will do our best to make sure you will not hear from us again. Hopefully this will help to absolve our
company of any wrongdoing. If there is anything else I can do to assist,
please contact me directly via the information noted below
Regards,
Eamon
L***
Director of Warranty Service
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Your response misses the entire point of my complaintI am filing this complaint because your salesmen with PHRG misled us through their statements about the processI understand that we completed the form we were told to complete by your salesman, but prior to this we asked numerous questions like "will an account be created?" "is this only a credit check?"Your salesman said "no an account will not be created unless you decide to finance." He said "we are only doing a credit check"To me this is an issue because your salesmen do not even know enough about the process to give me an accurate answer about what is going to happenIf they had told me an account would have been created then I would have either selected a different company or put money down.I did close the account with *** *** because I never wanted it open in the first placeMy issue is that I had to do this and it could impact me and my husband's credit rating because your salesmen misled us through statements.Your company is responsible for the actions and misstatements of the salesmen that it employs.Also, you claim "this is an additional feature offered by *** ***" as if to disclaim responsibility and completely whitewash the open account as a 'feature' rather than the hassle it's beenBut, additionally I have spoken to *** *** and it claims it did not open the accounts of its own accord but rather opened them because of a request from PHRGThis dysfunctional relationship and blame shifting ignores the primary truth that each company is responsible to some degree
Regards,
*** *** Also, you claim "this is an additional feature offered by *** ***" as if to disclaim responsibility and completely whitewash the open account as a 'feature' rather than the hassle it's beenBut, additionally I have spoken to *** *** and it claims it did not open the accounts of its own accord but rather opened them because of a request from PHRGThis dysfunctional relationship and blame shifting ignores the primary truth that each company is responsible to some degree

Dear *** ***,
I apologize if you were
insulted or offended by our previous message.
I understand how and why you would be frustrated with Power HRG, however
the manufacturer’s warranty is no longer valid and the one-year labor warranty is
expired. We are not claiming the
siding is the sole cause of the leak. Third
party contractors have done work on and around the window. This alone would void the warranty. We have continued to provide our services to
you at no cost as a courtesy. The glass
packs that were previously replaced were changed due to seal failure, not due
to installation issues
Again, I would like to offer
you our services at a severe discount. Please
contact us directly to make arrangements
Respectfully,
Eamon
L***
Director
of Warranty Service
WEB:
http://www.powerhrg.com
Power
Home Remodeling Group

Dear *** ***,
Thank you for taking the time
to write about your experience. We
always welcome valuable input and feedback from homeowners like you. I apologize if our interactions caused you any
undue stress or aggravation. I have
reviewed your complaint and personally looked into the matter. The situation you described is not promoted
or encouraged by Power HRG. I will
address the individuals involved directly
In instances where people
give us their contact information, we touch base with them periodically to see
if they would be interested in our products and services. After a period of time, your information is entered
into our automated dialer. We did not
realize we were calling you as often as you claim. This is the first time I am learning about
your dissatisfaction and will take the steps necessary to rectify the situation.
We will systematically address this issue as follows; flag your records in our
database to prevent future calls from anyone in the company, remove the number
from the predictive dialer, and post the number to our own internal DNC list,
which prevents it from loading into the dialer system again
Furthermore, you willfully provided
us with your information, so at no time have you been contacted without authorization. We apologize for the inconvenience and give
assurance that we will do our best to make sure you will not hear from us again. Hopefully this will help to absolve our
company of any wrongdoing. If there is anything else I can do to assist,
please contact me directly via the information noted below
Regards,
Eamon
L***
Director of Warranty Service
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com