Poway Mitsubishi/Hyundai

While the quote is clearly for a vehicle without the tech package. I understand that Mr. [redacted] specifically want a vehicle with the tech package and I apologize for any unintended miscommunication. It is impossible to sell a tech package at the price quoted for a non tech package vehicle. We invite Mr. [redacted] in offer him the best deal we can on a tech package vehicle, otherwise we consider this case closed.
Sincerely
[redacted]
General Manager

Mr. and Mrs. [redacted] purchased their vehicle from us on April 2, 2015.  We typed their contact at 2.99% and gave them the option to obtain their own financing. When Mr. [redacted] returned to the dealership with a check from his credit union, the amount on the check was significantly less than...

the amount he owed to pay off the contract. We advised him to go back to his credit union, with the contract, and have the amount of the check corrected. He then returned 2 or 3 times with notes from his credit union, but still no check for the correct amount. Approximately 10 days “after” the option contract expired, we were forced to send the contract to [redacted] at 2.99%, NOT 4.99%. Furthermore, we advised Mr. [redacted] how to cancel the service contract and the gap insurance, which he purchased when he purchased the vehicle, so that he could get reimbursed. We have interviewed all of the sales people who had contact with Mr. [redacted] regarding the “remote” he spoke of in the complaint.  None of them ever spoke to him about a remote. Furthermore, there was no agreement as part of the transaction to provide Mr. and Mrs. [redacted] with a remote. Due to the facts above, we believe we have fulfilled all our obligations and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10200336, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Summary: It shouldn't take two and a half hours to do an oil change, especially if you have an appointment.
This place is very weird. It took them two and a half hours to change the oil in my Accent today, yet no one knew why it took that long when I asked. I asked to speak to the manager, but three different people said that there wasn't a manager on duty today. I asked them how that is possible. How is it possible that there is no manager to be found anywhere in the building on a Monday afternoon? They told me that the manager wasn't scheduled to work today and that the next time he would be in was THURSDAY. I said that I can't believe that there was no management to be found for half of a work week, but they assured me that this was the truth. I guess that's how they get away with goofing off all day at work: their bosses are nowhere to be found!
Car maintenance can have serious consequences; drivers/passengers can get hurt if they are done in a shoddy way. It is disconcerting that this location conducts car maintenance and repairs with no managerial oversight or accountability for the majority of the week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
the salesman that sold the car was questioned on this....they have very comvenient memories,  any answer why they sent it to wells  after being told not to, that there was a  approval from  [redacted]  ; no only did they send it there but at a rate 2% more than we had been approved for.   I have a mailing list of over  300 friends most in the Ramona area....too bad, nice building bad customer service.. the answer is what I expected , no action

Please see the email below, which was sent to Mrs. [redacted] by our service manager, in response to her voicemail I received this morning, and now consider this case closed.
Sincerely,
[redacted] - General Manager
[redacted],
This is in response to the voice mail we received over the
weekend.
We understand your concerns and take them very seriously.
[redacted], [redacted] and myself have discussed your concerns and situation in great
detail. Our conclusion based off of facts is that Poway Auto Group did not sell
you a vehicle that was mechanically flawed, unsafe, or in need of a particular
maintenance in order to be road worthy. The vehicle you purchased met all
requirements of a dealership pre owned vehicle.
We sell many pre owned vehicles. Each vehicle goes through a
detailed inspection process.  The vehicle must pass the inspection process
to qualify as a pre owned vehicle on our lot.
Qualifications include making sure the vehicle is safe, has
no mechanical or drivability issues, wear components such as tires, brakes and
battery are in good working order or have at least 50% usable life remaining.
In this particular situation a vehicle we sold was inspected
at another new car dealership shortly after purchase and passed the inspection
process there. Then the vehicle traveled 3000 miles and developed a brake
squeak. This does not make the selling dealer at fault. The brake pads were
still good, the car was still safe.
There is a concern of the brake rotors possibly being
compromised at time of sale which I will address.
Brake rotors are subject many different types of wear.
Brake rotors can be warped, grooved, to thin - not enough
material remaining, hot spots, discoloration.
The brake pads do not need to be removed to evaluate
condition of rotors. On most vehicles 75% of the brake rotor is exposed when
the wheel is removed.
At the time the vehicle in question went through our
inspection process the front brakes pads had greater than 75% of life
remaining, the brake rotors did not show signs of being “warped, grooved, to
thin-not enough material remaining, hot spots, or discolored” so we left them
alone. The rear brake pads were below 50% so we installed new brakes pads, the
rear rotors did not show signs of being “warped, grooved, to thin-not enough
materiel remaining, hot spots, or discolored” so we left them alone. Another dealership
was asked to inspect the vehicle and came up with the same results. It wasn’t
until after 3000 miles of operation did a brake squeak develop. it may have
been necessary after the 3000 miles of driving that the rotors needed attention
to resolve the brake squeak.
We did reach out to Vernon & Fletcher the shop in Texas
that did the work on the brakes. Spoke to Clyde-owner, he said the vehicle was
not unsafe to drive when it arrived to him, and that the repairs were strictly
to correct and guarantee correction of a slight brake squeak.
Dealerships in the used car business typically do not
guarantee items of this sort after 3000 miles of operation.
If the vehicle was all of a sudden unsafe to drive, or had
mechanical problems we would entertain assistance.
The 2007 Nissan Altima in question does not exhibit any
qualifying problem that Poway Hyundai will be held responsible for.
We have reviewed your concern and have come to the
conclusion that we will not entertain reimbursement for work done at another
repair facility.
Thank you,
Sincerely
[redacted]
[redacted] 
[redacted]
Service Manager-Poway
Hyundai/Mitsubishi
[redacted] Poway Road, Poway, CA
[redacted]
Phone Direct: [redacted]

We have no knowledge of what
[redacted] told his father, however, when he was in the dealership purchasing the
vehicle, he was verbally informed that the...

Lojack and Window Etch products were
“Dealer installed” and that they had both been pre-installed on that particular
vehicle. He was also informed that both items were “optional”. In the attached
documents you will find the four forms which explicitly state that these items
were optional and you will find 11 of [redacted]’s signatures on those documents.
Since we incurred costs by installing and activating those items, when [redacted]
asked us to cancel them we informed him that we couldn’t do that. However, on
January 30, 2015 we did in fact, and at significant cost to the dealership,
refund $1,069.20 to [redacted]. Since both items were installed, activated and
registered we could not recoup our costs from our vendors. So the
end result is that Mr. [redacted] received both items for free. Based on the way
[redacted] negotiated the vehicle price “with” the aftermarket products, we believe
that was his intent from the very beginning. We consider this transaction
closed.
Sincerely,
[redacted] - General Manager

We have made numerous attempts to contact Mr. [redacted] and
inform him that we will paint the entire...

bumper, but as of today he has not
returned our messages. When he does contact us we will set an appointment to
have his bumper completely painted.