I have read the original complaint by Mrs. [redacted]. I called her immediately upon reading her complaint to apologize and resolve the issue. Mrs. [redacted] purchased a latex mattress from our company on December 5th, 2013. During our phone conversation today,...
Mrs. [redacted] informed me of the problem she is having with her mattress, and explained to me which of her mattress components are defective. I then informed her that we will replace her defective layers, and ship them to her today.
I have read the original complaint by Mrs. [redacted]. I called her immediately upon reading her complaint to apologize and resolve the issue. Mrs. [redacted] purchased a latex mattress from our company on December 5th, 2013. During our phone conversation today,...
Mrs. [redacted] informed me of the problem she is having with her mattress, and explained to me which of her mattress components are defective. I then informed her that we will replace her defective layers, and ship them to her today.