Poulsen Ace Hardware

Poulsen Ace Hardware sold me a defective Mendota fireplace for over $and after attempts to get the unit to perform by their installers- they refuse to address my valid warranty claimPoulsen Ace hardware does not stand behind the products they sell- BUYER BEWARE

I am sure sorry about your bad experience at our store. I have talked with the cashier and informed him that this behavior is not right. We have discussed the problem and this should never happen again. Also I checked into the pricing on the pellets and determined that they should all be the same....

So we will also fix this problem. Sorry for any problems we have caused to you. We sure value our customers and will try to help them out and time we can. ThanksChuck

Poulsen Ace Hardware sold me a defective Mendota fireplace for over $4500 and after 9 attempts to get the unit to perform by their installers- they refuse to address my valid warranty claim.
Poulsen Ace hardware does not stand behind the products they sell- BUYER BEWARE.