We are currently working toward a resolution with the customer on the issues stated. Our general manager of the Mt. Vernon store is in contact with them. Our purpose is to come to an agreement with the customer so that their complaints and concerns are satisfied.
Thank you,
Our customers safety is important to us and the reason we perform Pre delivery inspections. It is a liability if we delivery an RV without doing an inspection to any customer. Since we could not come to agreeable terms in the purchase price to include the pre delivery inspection with the customer,...
we have terminated the transaction and refunded the deposit, it can take a few days to a week to receive refund. Thank you,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that IF customer satisfaction is #1 to Poulsbo RV to get to this point in our business dealings generated a great deal of stress for my husband and I. Purchasing a Class A motor home can be intimidating to a first time customer and I believe is the major reason we trusted Poulsbo RV and we had done our due diligence by checking Revdex.com grade which WAS "A+" convinced us that we could/should trust them to have our best interest in mind. I realize they are selling someone else's products and can't guarantee everything to be in working order, hence the PDI Inspection which was promised would find any issues which were also promised to be fixed. I believe most products that Poulsbo RV sells won't have issues that we ran into, we just wish that we would have been considered one of those customers that was #1. My suggestion to Poulsbo RV when you run into a customer that is experiencing issues and needs your support to be happy with their purchase - Don't call them offering them ridiculous solutions, that was very insulting and infuriating. When you're caught in a lie apologize instead of just laughing it off. Ultimately if customer satisfaction is #1 and you're going to fix things for the customer in the end anyway, do it in the beginning before the customer has to seek assistance from other sources that hurt your reputation. I would have loved to be one of those 100% satisfied and HAPPY customers but instead our experience was very unpleasant and demeaning. Now the motor home is in good enough condition I'll feel comfortable to sell it and help to make another person HAPPY with this purchase.Sincerely, [redacted]
Poulsbo RV is still in contact with the [redacted] family and we are in the process of repairing their concerns.The oil pressure issue has been repaired and we are in the process of replacing the fogged window at nocharge to the customer. Customer service is the number one priority at Poulsbo RV.
Best regards,Poulsbo RV Auburn
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
I just received an email today from them so hopefully they remain in contact. It is really disappointing it took filing complaints to get a response.
Sincerely,
[redacted]
Revdex.com Resolution Consultant,The [redacted] family purchased a 1999 Safari Zanzibar from Poulsbo RV back in August if 2015. Poulsbo RVhas been in contact with the [redacted] family numerous times. Even though the [redacted] family did notpurchase a service contract we always remedied any mechanical issues that...
arose on their motor homeat no cost to them. It is unfortunate that the [redacted] family has lost confidence in Poulsbo RV as we striveto be number 1 in customer satisfaction. That being said we are still willing to help resolve any issuesthey may have with their recent purchase, but a full refund on a purchase 6 months ago is not possible.Best regards,
Poulsbo RV
[redacted]I am rejecting this response because: Since I filed the complaint, no one from the business called me or message me from Poulsbo RV Mt. Vernon. It is very disappointing that how come a business like Poulsbo RV treat like this with their customer. Before filing complaint they simply said I was wasting their time. It was not me but they agree to sell the RV at certain amount and higher manager Steve back out by just finding how came the RV don't have major issues. Just backoff the deal by saying major issues found but they can't explain me why the salesman called me saying there is no major issues found and the water heater issue is fixed without any cost. Then they send RV to fleetwood for second inspection requested by us. Why did you send the RV for second inspection when the Poulsbo RV was not finish with their safety inspection. Now there are 2 reasons for this.
1. They don't complete the safety inspection and send the RV for second opinion requested by us. Thinking that they will just sell to us without fixing safety things at the cost of deal.
2. They are giving incorrect statement as they found no major issues with RV and can easily sell the RV at higher cost. This is why they back off with the deal even after sending the RV for second inspection at our requested place.
I was send to Poulsbo RV from our friend who purchase $230,000.00 RV from them and said they are good. I am very disappointed with this output form Poulsbo RV and since this was my first RV and got this treatment from them, I will never go to them or recommend anyone to go to them. If anyone go there, don't thing even after agreeing on an amount will get you the RV. They can back off by simply saying that they found major issues without even explaining or written explanation to you.Sincerely,[redacted]
RE: [redacted] ID # [redacted] Dear Revdex.com, There has been some miscommunication between our customer and Poulsbo RV in terms of setting a n appointment. Apparently we were both waiting on a call from each other. We have been trying to accommodate the workload to the best of our abilities. This...
combined with the delay in getting parts from the manufacturer, and the subsequent issue in replacing the fresh water tank has made getting Mr. [redacted] repairs completed take much longer than normal. For this we apologize and Poulsbo RV would like to extend Mr. [redacted] a new extension on his warranty from the date of pick up. The coach has first priority in our shop and we are doing everything in our power to expedite repair to get the coach back in Mr. [redacted] hands as quickly as possible. Please contact me at the number below with any questions or concerns or for any further clarification. Sincerely, Scott T[redacted] General Manager Poulsbo RV
RE: Complaint #[redacted] To whom it may concern, In response to the complaint dated July 29, 2015 some clarification of the facts need to be made. Customer called the Service department on June 29 with concerns that needed to be addressed. An appointment for July 1 was offered but declined. Customer...
chose to bring in after the 4th of July weekend. An appointment to bring the coach in was made for July 9th . Customer states they called the salesperson, not the Service department, after a week to check status and were told it hadn't been looked at. Had they called Service they would have been told the parts for the repair had been ordered. Parts were to take 2 weeks to arrive. The customers are the ones that asked if they could take the unit while waiting, it wasn't offered to them. It was ok'd by the Service manager. Of course in situations when customers take vehicles prior to service work being completed the unit is checked for safety issues. In this case any leaking fluids would be prevented. Certainly not an "environmental polluter" as suggested. Repairs were completed on July 27th . The repairs needed were performed under manufacturer's warranty. It took 2 weeks for the parts to arrive from the factory. The vehicle was ready for pick up the day after the parts arrived. Since repairs were completed in a normal time frame and the dealer was not negligent in any way , an offer for compensation is not warranted.
We are currently working toward a resolution with the customer on the issues stated. Our general manager of the Mt. Vernon store is in contact with them. Our purpose is to come to an agreement with the customer so that their complaints and concerns are satisfied.
Thank you,
I want to thank the customer for their response and communication with Poulsbo RV.
Our customers safety is important to us and the reason we perform Pre delivery inspections. It is a liability if we delivery an RV without doing an inspection to any customer. Since we could not come to agreeable terms in the purchase price to include the pre delivery inspection with the customer,...
we have terminated the transaction and refunded the deposit, it can take a few days to a week to receive refund. Thank you,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that IF customer satisfaction is #1 to Poulsbo RV to get to this point in our business dealings generated a great deal of stress for my husband and I. Purchasing a Class A motor home can be intimidating to a first time customer and I believe is the major reason we trusted Poulsbo RV and we had done our due diligence by checking Revdex.com grade which WAS "A+" convinced us that we could/should trust them to have our best interest in mind. I realize they are selling someone else's products and can't guarantee everything to be in working order, hence the PDI Inspection which was promised would find any issues which were also promised to be fixed. I believe most products that Poulsbo RV sells won't have issues that we ran into, we just wish that we would have been considered one of those customers that was #1. My suggestion to Poulsbo RV when you run into a customer that is experiencing issues and needs your support to be happy with their purchase - Don't call them offering them ridiculous solutions, that was very insulting and infuriating. When you're caught in a lie apologize instead of just laughing it off. Ultimately if customer satisfaction is #1 and you're going to fix things for the customer in the end anyway, do it in the beginning before the customer has to seek assistance from other sources that hurt your reputation. I would have loved to be one of those 100% satisfied and HAPPY customers but instead our experience was very unpleasant and demeaning. Now the motor home is in good enough condition I'll feel comfortable to sell it and help to make another person HAPPY with this purchase.Sincerely, [redacted]
Poulsbo RV is still in contact with the [redacted] family and we are in the process of repairing their concerns.The oil pressure issue has been repaired and we are in the process of replacing the fogged window at nocharge to the customer. Customer service is the number one priority at Poulsbo RV.
Best regards,Poulsbo RV Auburn
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
I just received an email today from them so hopefully they remain in contact. It is really disappointing it took filing complaints to get a response.
Sincerely,
[redacted]
Revdex.com Resolution Consultant,The [redacted] family purchased a 1999 Safari Zanzibar from Poulsbo RV back in August if 2015. Poulsbo RVhas been in contact with the [redacted] family numerous times. Even though the [redacted] family did notpurchase a service contract we always remedied any mechanical issues that...
arose on their motor homeat no cost to them. It is unfortunate that the [redacted] family has lost confidence in Poulsbo RV as we striveto be number 1 in customer satisfaction. That being said we are still willing to help resolve any issuesthey may have with their recent purchase, but a full refund on a purchase 6 months ago is not possible.Best regards,
Poulsbo RV
Complaint:...
[redacted]I am rejecting this response because: Since I filed the complaint, no one from the business called me or message me from Poulsbo RV Mt. Vernon. It is very disappointing that how come a business like Poulsbo RV treat like this with their customer. Before filing complaint they simply said I was wasting their time. It was not me but they agree to sell the RV at certain amount and higher manager Steve back out by just finding how came the RV don't have major issues. Just backoff the deal by saying major issues found but they can't explain me why the salesman called me saying there is no major issues found and the water heater issue is fixed without any cost. Then they send RV to fleetwood for second inspection requested by us. Why did you send the RV for second inspection when the Poulsbo RV was not finish with their safety inspection. Now there are 2 reasons for this.
1. They don't complete the safety inspection and send the RV for second opinion requested by us. Thinking that they will just sell to us without fixing safety things at the cost of deal.
2. They are giving incorrect statement as they found no major issues with RV and can easily sell the RV at higher cost. This is why they back off with the deal even after sending the RV for second inspection at our requested place.
I was send to Poulsbo RV from our friend who purchase $230,000.00 RV from them and said they are good. I am very disappointed with this output form Poulsbo RV and since this was my first RV and got this treatment from them, I will never go to them or recommend anyone to go to them. If anyone go there, don't thing even after agreeing on an amount will get you the RV. They can back off by simply saying that they found major issues without even explaining or written explanation to you.Sincerely,[redacted]
RE: [redacted] ID # [redacted] Dear Revdex.com, There has been some miscommunication between our customer and Poulsbo RV in terms of setting a n appointment. Apparently we were both waiting on a call from each other. We have been trying to accommodate the workload to the best of our abilities. This...
combined with the delay in getting parts from the manufacturer, and the subsequent issue in replacing the fresh water tank has made getting Mr. [redacted] repairs completed take much longer than normal. For this we apologize and Poulsbo RV would like to extend Mr. [redacted] a new extension on his warranty from the date of pick up. The coach has first priority in our shop and we are doing everything in our power to expedite repair to get the coach back in Mr. [redacted] hands as quickly as possible. Please contact me at the number below with any questions or concerns or for any further clarification. Sincerely, Scott T[redacted] General Manager Poulsbo RV
RE: Complaint #[redacted] To whom it may concern, In response to the complaint dated July 29, 2015 some clarification of the facts need to be made. Customer called the Service department on June 29 with concerns that needed to be addressed. An appointment for July 1 was offered but declined. Customer...
chose to bring in after the 4th of July weekend. An appointment to bring the coach in was made for July 9th . Customer states they called the salesperson, not the Service department, after a week to check status and were told it hadn't been looked at. Had they called Service they would have been told the parts for the repair had been ordered. Parts were to take 2 weeks to arrive. The customers are the ones that asked if they could take the unit while waiting, it wasn't offered to them. It was ok'd by the Service manager. Of course in situations when customers take vehicles prior to service work being completed the unit is checked for safety issues. In this case any leaking fluids would be prevented. Certainly not an "environmental polluter" as suggested. Repairs were completed on July 27th . The repairs needed were performed under manufacturer's warranty. It took 2 weeks for the parts to arrive from the factory. The vehicle was ready for pick up the day after the parts arrived. Since repairs were completed in a normal time frame and the dealer was not negligent in any way , an offer for compensation is not warranted.
Our service manager is working toward a resolution with the customer currently. It is at the top of the list. We appreciate the feedback. Thank you,