Potosi Auto Sales

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
? The contractor has been unsuccessful with his attempts to rectify problem and your staff is uneducated and unhelpful.Model number ? [redacted]? Serial ? [redacted]? I want a replacement ? ? Not asking you for labor ? So stop writing garbage?

Mr. [redacted], I apologize about the problems you have encountered, however our warranty has been upheld. The stated warranty covers parts only, no labor or Freon. Therefore, I would be unable to assist with the cost of repairs. If your licensed technician is in need of technical support he can...

reach out to technical support at (877) 254-4729.   I am unable at this time to provide to you specific copy of your certificate of warranty without your unit model number. If you wish to receive a copy of this you can email homeowner support at [email protected] Preston WHomeowner Support Supervisor

Dr. [redacted], We apologize for any inconvenience you my have incurred during the warranty process. Our standard parts warranty is a easy process to exchange parts for. The contractor that installed the unit, should take the failed part(s) to his local Daikin distributor. This would be the person...

that he purchased the unit from and a part for part exchange would be made. If you do not mind please provide us with the serial and model number for the unit so that we can ensure you have warranty coverage on your unit. If you have any further questions or concerns, please contact us at Homeowner Support at 877 254-4729 Preston W[redacted]Homeowner Support Supervisor Goodman Manufacturing Company, L.P.A member of Daikin group19001 Kermier RdWaller, TX 77484

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
There is no mentioned who is going to pay technician John for his time. I still think that your policy that the customer has to buy your product and pay for labor to fix it is wrong and I will fight it in any available ways.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I reserve the right to re-open this complaint if the solution is not implemented to my satisfaction. Daikin has contacted the local contractor who originally installed the unit, but the contractor has not yet received a replacement. When the replacement unit has been installed, I will be satisfied with Daikin's response. I would also like the record to show that Daikin did not respond to repeated requests for help from me and the contractor who installed the unit; and that Daikin did not respond to the Revdex.com's inquiry until many weeks after I originally filed the complaint. I reiterate that this seems to be conduct unbefitting a Revdex.com accredited business; Daikin should work hard to resolve consumer concerns in a timely fashion, without consumers needing to file a formal complaint with the Revdex.com.

Mr. [redacted], I am sorry to hear about your inconveniences with your Daikin unit. After carefully reading your request, we understand where your frustration is coming from. If your contractor, John [redacted] would like to request a technician to come and look at the unit, he must contact his local...

distributor. John [redacted] would then speak with his distributor, the company her purchased the unit from, and request for them to diagnose the unit. If you feel that John [redacted] has lost your trust and wish to have an additional opinion on the unit, you may contact us at (877) 254-4729 for assistance in finding another installer. Also, all licensed technicians are able to call the previously mentioned number for technical support. If you have any further questions or concerns please feel free to contact us at (877) 254 4729. Preston *Homeowner Support Supervisor

Mr. [redacted], I am sorry to hear of the inconvenience you are having with your unit. We are working with your dealer and distributor, to help you with this inconvenience. You should be hearing from your dealer shortly about a resolution to this issue. If you do not hear from him in a reasonable...

time please contact us at (877) 254 4729.  Preston W

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  The contractor has been unsuccessful with his attempts to rectify problem and your staff is uneducated and unhelpful.Model number   [redacted] Serial  [redacted] i want a replacement    Not asking you for labor   So stop writing garbage