Potomac Home Support, Inc

We acknowledge receipt of your letter of August 19" in connection with the report from the Complainant.Potomac Home Support did offer the complainant a refund of $towards the expenses incurred as well as hours of CNA services at PHS' expense to be utilized either by the complainant or the
familyThe complainant rejected our offers which were put forth as a courtesy.Our Agency is Non Profit and the initiatives we presented were the best we could do considering the circumstances.This offer was conveyed in a letter of August 9"2016.Sincerely.Peggy A*** RNDirector of Clinical Services

Thank you for your letter of September 1". Potomac Home support has made previously an offer at compromise. This still stands. We regret that there is nothing further to add. We thank you for your efforts.Sincerely,Peggy A[redacted]Director of Clinical Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because the error, miscommunication among company staff and failure to provide a replacement aide or communicate with client, was made on the part of the company.  I should not have to incur a financial loss due to the company's mistake.
Regards,
[redacted]