[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has apologized to me in regards to not contacting me in a timely fashion We both agreed that had I been contacted by phone and communication was not completely unavailable a lot of these issues could have been avoided.I would like to make the following note for record purposes: I called and left a voice mail message (At this point I simply wanted to verify that application was sent in and received by Pepco from the Solar Installation company) on Wed June 25, the voice mail recording stated I would be contacted within business days which did not happen Which is why I reached out via email and additional phone calls to Pepco customer service to see if Solar Meter was scheduled to be installed As a customer I had no real way of verifying that the company that installed my solar system did indeed submit the application on the date of Monday June 23, (Which according to Pepco had not been received until July 2) I did not receive any form of response until July after a complaint had been filed The July 7th email message sent out did not suffice after all the build up and unresponsive I received from Pepco; I still had a lot of uncertainties which mandated and call from Pepco which I did not receive until July 16th 2014.The representative from Pepco stated they would be working on the issues of Customer Service not being able to give status updates of all Departments This corrective measure is supposed to take place sometime in 2015; as of now Customer service cannot tell you in a timely fashion what is going on within the Green Power Connection department or the Net metering department Unfortunately I will not be able to confirm that they made these changes unless I add more green power (wind turbines) in and start the process of tying clean energy to their grid all over again.In short the problems are still existent, I'm only considering this resolution closed because of the apology Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Dear [redacted] , Please forward the following message to [redacted] I would also suggest that you consider revoking Pepco's status as a Revdex.com-approved company After reading the details I provide below, I think it will become clear why I am recommending this actionDear [redacted] , Thank you for taking the time to respond to my complaint It is unfortunate, however, how little you understand your own company's policies as evidenced by your completely absurd and incompetent letter Please allow to me to explainIn your response, you included/attached Pepco's policy which states that: "An Applicant or Customer may establish credit by a number of methodsFor residential customers these include by demonstration of stability of employment, of good paying habits to the Company, of homeowner status, or of active duty status in the armed forces, or by a cash deposit." Therefore, according to this policy, I have established credit because (1) I am a homeowner and (2) am a full time, tenured employee with the US federal government for over years Thus, it is clear from your own policy that I have established credit and thus should not be required to submit a security deposit However, you nor anyone at Pepco has not even bothered to ask me these questions Instead, you just simply demand $without regard to whether or not it is actually justified in each customer's case and you know, actually following your own stated policiesFurthermore, on 6/24/15, I contacted the Pepco "Credit" department and spoke with a supervisor The supervisor clearly explained that the deposit could be waived if (1) a letter of credit could be provided from another utility company or (2) a "soft" credit check conducted by Pepco with Experian reveals a sufficient credit score that justifies no security deposit required As no credit check had yet been conducted on me, the supervisor explained that is why I was assessed a security deposit The supervisor said a credit check should have initially been done when service was established but could not explain why one wasn't, and thus why a security deposit was being requested I told the supervisor to absolutely please conduct the "soft" credit check and within one hour, the security deposit was justifiably waived due to the 800+ credit score that credit check revealed and that I have stated on multiple occasionsThus, once again, it does not appear that you understand your own policies Did you even bother to contact the Pepco "credit" department and discuss their policies and/or my specific case? Did you bother to ask them if they had run the "soft" credit check, if I was a home owner, or if I had stable employment? Or did you just simply brush aside my complaint and reply with some canned response? I think we know the answer here You did not do your due diligence and instead, stuck with the status quo and your demand for $ Your complete lack of competence absolutely disgusts me and you should be ashamed of yourself for treating a new customer the way you have It is clear that the left hand of Pepco does not know what it's right hand is doing Because of the reasons stated above, I have filed an official complaint with the Maryland Public Service Commission against Pepco and cited this case and your name as a prime example of how Pepco willingly violates and arbitrarily (and thus illegally) applies/ignores its own policies and engages in anti-consumer behavior Regards, [redacted]
October 8, 2015Dear [redacted] This is in response to complaint # [redacted] regarding [redacted] ***'s billing concernsI have reviewed the account and would like to offer the following informationAttached is a billing history for service from January 28, to October 1, Actual meter readings were used to bill your account each month during the referenced periodThe meter readings are consistent and have been verified in our meter data management systemAs meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing.On October 8, 2015, a meter accuracy test was performed and the results of the test indicate that the meter is recording electricity at an overall accuracy rating of 99.9%, which is within the allowable parameters (98% to 102%) prescribed by the Maryland Public Service CommissionAdditionally, an actual meter reading (14616) obtained during the test serves to further confirm the accuracy of the billsAlthough Pepco cannot identify what internal conditions or equipment may contribute to the consumer's electrical usage, our consumers are encouraged to use our free on line energy management tool, "My Account," which may be accessed via www.pepco.com for more detailed energy information, Such as daily and hourly consumption to help them analyze their energy usage and identify ways to conserve energyIn conclusion, we found no inconsistencies with the recorded meter readings and the meter test results confirmed that the meter is recording usage accuratelyTherefore, the bills are an accurate reflection of the electrical usage as registered on the meter and a billing adjustment is not warranted I trust this information will serve to satisfactorily resolve [redacted] ***'s concerns and I appreciate the opportunity to respondIf you should have any questions, please contact meSincerely, Harvey H
Date: Tue, Dec 1, at 9:AMSubject: RE: Revdex.com Reminder-Second Notice Complaint # [redacted] - [redacted] ***, [redacted] **, WDC ***To: [email protected] [redacted] The following information is being provided to address the customer concerns regarding the outage at [redacted] and the billing for the 2nd meter that is no longer installed at the dwelling I appreciate the opportunity to provide the following information On November 10, 2015, the electric service for meter [redacted] at [redacted] was remotely disconnected in error when we were attempting to make corrections on the account record and to identify the correct meter at the dwelling The electric service for meter [redacted] was restored on November 11, Please accept our apology for any inconvenience this outage may have caused In addition, we have also corrected our account records to ensure that we are rendering one bill to the account holder for smart meter # [redacted] under # [redacted] Three invoices previously rendered under # [redacted] (referencing meter [redacted] ) for a total of $1,have been reversed and cancelled to reflect a zero balance Pepco Meter # [redacted] was apparently removed when the property was renovated and our records were never updated to reflect thisI hope this information is helpful in addressing the customer's concernsThanks, Linda *B [redacted] Special Investigations Representative Pepco Holdings, Inc| Customer Relations [redacted] Washington, DC 20068o: ###-###-#### |
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the numbers on my bills don't add up correctly PEPCO (MrP [redacted] ) states that the numbers on my PEPCO bills reflect my net solar energy generated I still don’t understand how this is Let me use January as an example My PEPCO bill states that between January and February 7, 2015, I used kwh Then it says that my kwh generation (net) was kwh For that to be so, wouldn't I have had to generate kwh for energy used, plus kwh more (to arrive at a net surplus of 91)? Wouldn't that be a total of kwh solar production? My monitoring system says that I produced kwh, not I see the same problem on my bills from December, February, March, May, June, July bills I have tried to understand the bills and MrP [redacted] explanation; but I am unable to make sense of them The numbers just don't add up Regards, [redacted] ***
?? Companu Resolution DepartmentNinth Street, NW ###-###-#### Washington, DC 20068April 11, 2016Mr [redacted] Revdex.com K StNW Washington, DCRE: Mrs [redacted] Gaithersburg, Maryland Account # [redacted] Dear Mr [redacted] :This letter serves to respond to the above referenced customer regarding not having received a bill since February I have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of the account reflects that the customer's previous meter was removed on March 10, 2016, and replaced with a new meterHowever, due to a delay in processing the new meter information into our billing system, the account was not ready to bill on the scheduled bill dateConsequently the billing was delayedBarring any unforeseen circumstances, the customer’s next bill should be rendered by April 22,2016.Please extend sincere apology to the customer for the delay in the billing of her account.Sincerely; Stan P
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has apologized to me in regards to not contacting me in a timely fashion We both agreed that had I been contacted by phone and communication was not completely unavailable a lot of these issues could have been avoided.I would like to make the following note for record purposes: I called and left a voice mail message (At this point I simply wanted to verify that application was sent in and received by Pepco from the Solar Installation company) on Wed June 25, the voice mail recording stated I would be contacted within business days which did not happen Which is why I reached out via email and additional phone calls to Pepco customer service to see if Solar Meter was scheduled to be installed As a customer I had no real way of verifying that the company that installed my solar system did indeed submit the application on the date of Monday June 23, (Which according to Pepco had not been received until July 2) I did not receive any form of response until July after a complaint had been filed The July 7th email message sent out did not suffice after all the build up and unresponsive I received from Pepco; I still had a lot of uncertainties which mandated and call from Pepco which I did not receive until July 16th 2014.The representative from Pepco stated they would be working on the issues of Customer Service not being able to give status updates of all Departments This corrective measure is supposed to take place sometime in 2015; as of now Customer service cannot tell you in a timely fashion what is going on within the Green Power Connection department or the Net metering department Unfortunately I will not be able to confirm that they made these changes unless I add more green power (wind turbines) in and start the process of tying clean energy to their grid all over again.In short the problems are still existent, I'm only considering this resolution closed because of the apology Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Dear [redacted] , Please forward the following message to [redacted] I would also suggest that you consider revoking Pepco's status as a Revdex.com-approved company After reading the details I provide below, I think it will become clear why I am recommending this actionDear [redacted] , Thank you for taking the time to respond to my complaint It is unfortunate, however, how little you understand your own company's policies as evidenced by your completely absurd and incompetent letter Please allow to me to explainIn your response, you included/attached Pepco's policy which states that: "An Applicant or Customer may establish credit by a number of methodsFor residential customers these include by demonstration of stability of employment, of good paying habits to the Company, of homeowner status, or of active duty status in the armed forces, or by a cash deposit." Therefore, according to this policy, I have established credit because (1) I am a homeowner and (2) am a full time, tenured employee with the US federal government for over years Thus, it is clear from your own policy that I have established credit and thus should not be required to submit a security deposit However, you nor anyone at Pepco has not even bothered to ask me these questions Instead, you just simply demand $without regard to whether or not it is actually justified in each customer's case and you know, actually following your own stated policiesFurthermore, on 6/24/15, I contacted the Pepco "Credit" department and spoke with a supervisor The supervisor clearly explained that the deposit could be waived if (1) a letter of credit could be provided from another utility company or (2) a "soft" credit check conducted by Pepco with Experian reveals a sufficient credit score that justifies no security deposit required As no credit check had yet been conducted on me, the supervisor explained that is why I was assessed a security deposit The supervisor said a credit check should have initially been done when service was established but could not explain why one wasn't, and thus why a security deposit was being requested I told the supervisor to absolutely please conduct the "soft" credit check and within one hour, the security deposit was justifiably waived due to the 800+ credit score that credit check revealed and that I have stated on multiple occasionsThus, once again, it does not appear that you understand your own policies Did you even bother to contact the Pepco "credit" department and discuss their policies and/or my specific case? Did you bother to ask them if they had run the "soft" credit check, if I was a home owner, or if I had stable employment? Or did you just simply brush aside my complaint and reply with some canned response? I think we know the answer here You did not do your due diligence and instead, stuck with the status quo and your demand for $ Your complete lack of competence absolutely disgusts me and you should be ashamed of yourself for treating a new customer the way you have It is clear that the left hand of Pepco does not know what it's right hand is doing Because of the reasons stated above, I have filed an official complaint with the Maryland Public Service Commission against Pepco and cited this case and your name as a prime example of how Pepco willingly violates and arbitrarily (and thus illegally) applies/ignores its own policies and engages in anti-consumer behavior Regards, [redacted]
October 8, 2015Dear [redacted] This is in response to complaint # [redacted] regarding [redacted] ***'s billing concernsI have reviewed the account and would like to offer the following informationAttached is a billing history for service from January 28, to October 1, Actual meter readings were used to bill your account each month during the referenced periodThe meter readings are consistent and have been verified in our meter data management systemAs meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing.On October 8, 2015, a meter accuracy test was performed and the results of the test indicate that the meter is recording electricity at an overall accuracy rating of 99.9%, which is within the allowable parameters (98% to 102%) prescribed by the Maryland Public Service CommissionAdditionally, an actual meter reading (14616) obtained during the test serves to further confirm the accuracy of the billsAlthough Pepco cannot identify what internal conditions or equipment may contribute to the consumer's electrical usage, our consumers are encouraged to use our free on line energy management tool, "My Account," which may be accessed via www.pepco.com for more detailed energy information, Such as daily and hourly consumption to help them analyze their energy usage and identify ways to conserve energyIn conclusion, we found no inconsistencies with the recorded meter readings and the meter test results confirmed that the meter is recording usage accuratelyTherefore, the bills are an accurate reflection of the electrical usage as registered on the meter and a billing adjustment is not warranted I trust this information will serve to satisfactorily resolve [redacted] ***'s concerns and I appreciate the opportunity to respondIf you should have any questions, please contact meSincerely, Harvey H
Date: Tue, Dec 1, at 9:AMSubject: RE: Revdex.com Reminder-Second Notice Complaint # [redacted] - [redacted] ***, [redacted] **, WDC ***To: [email protected] [redacted] The following information is being provided to address the customer concerns regarding the outage at [redacted] and the billing for the 2nd meter that is no longer installed at the dwelling I appreciate the opportunity to provide the following information On November 10, 2015, the electric service for meter [redacted] at [redacted] was remotely disconnected in error when we were attempting to make corrections on the account record and to identify the correct meter at the dwelling The electric service for meter [redacted] was restored on November 11, Please accept our apology for any inconvenience this outage may have caused In addition, we have also corrected our account records to ensure that we are rendering one bill to the account holder for smart meter # [redacted] under # [redacted] Three invoices previously rendered under # [redacted] (referencing meter [redacted] ) for a total of $1,have been reversed and cancelled to reflect a zero balance Pepco Meter # [redacted] was apparently removed when the property was renovated and our records were never updated to reflect thisI hope this information is helpful in addressing the customer's concernsThanks, Linda *B [redacted] Special Investigations Representative Pepco Holdings, Inc| Customer Relations [redacted] Washington, DC 20068o: ###-###-#### |
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the numbers on my bills don't add up correctly PEPCO (MrP [redacted] ) states that the numbers on my PEPCO bills reflect my net solar energy generated I still don’t understand how this is Let me use January as an example My PEPCO bill states that between January and February 7, 2015, I used kwh Then it says that my kwh generation (net) was kwh For that to be so, wouldn't I have had to generate kwh for energy used, plus kwh more (to arrive at a net surplus of 91)? Wouldn't that be a total of kwh solar production? My monitoring system says that I produced kwh, not I see the same problem on my bills from December, February, March, May, June, July bills I have tried to understand the bills and MrP [redacted] explanation; but I am unable to make sense of them The numbers just don't add up Regards, [redacted] ***
?? Companu Resolution DepartmentNinth Street, NW ###-###-#### Washington, DC 20068April 11, 2016Mr [redacted] Revdex.com K StNW Washington, DCRE: Mrs [redacted] Gaithersburg, Maryland Account # [redacted] Dear Mr [redacted] :This letter serves to respond to the above referenced customer regarding not having received a bill since February I have reviewed the manner in which the account has been billed and would like to offer the following explanation.Review of the account reflects that the customer's previous meter was removed on March 10, 2016, and replaced with a new meterHowever, due to a delay in processing the new meter information into our billing system, the account was not ready to bill on the scheduled bill dateConsequently the billing was delayedBarring any unforeseen circumstances, the customer’s next bill should be rendered by April 22,2016.Please extend sincere apology to the customer for the delay in the billing of her account.Sincerely; Stan P