Postal Etc USA Reviews (1)
Postal Etc USA Rating
Description: Mail Box Rental & Receiving, Mailing Services, Passport & Visa Services
Address: 9011 Mira Mesa Blvd, San Diego, California, United States, 92126
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Review: An unreasonable or excessive delay in completing service
The failure to honor a service estimate or agreement
A sales presentation that failed to disclose key conditions of the offerDesired Settlement: STOP MISLEADING THE CUSTOMERS IN PROVIDING SERVICE JUST TO EARN PROFIT
Business
Response:
To Revdex.com,
Sorry, I was out of the country for a few weeks and just got back to
work recently. Therefore, I didn't have a chance to response to the
customer complaint right away. In responding to the complaint ID #
[redacted], customer( [redacted]) came to our business to renew her
Philippines passport and she told us that she was planning to travel in a
couple of month. We told her that Philippine Consulate will be coming to
San Diego as normal passport and other consulate services everything 3 or
4 month and they were scheduled to be back in San Diego on August 23rd
and 24th and chance that they probably already full for passport
appointment that weekend, but we told her that we would still try to
submit and if they are full then she needs to go to the Phil. Consulate in los
Angeles for personal appearance soon since the passport process still take
up to 2 more months to process in the Philippines. We provided all the
paper works, advice for her to LA including direction, date that Consulate
was open and the time frame to avoid all hassle, traffic and Waiting long
line at the .Embassy. She was agreed to go with our service and paid $110
which. is the total of phil. Consul passport fee $60 + $6 priority+ our service
+ money order +copies + scanning. Everything is black and white as we
have mentioned but-she said that we·were misleading her. There wasn't
any delay on processing her passport. The problem was that she applied
her passport late and schedule appointment was already full for San Diego
arid the only option is to show up in LA to get her passport on time for her
travel date.
We have been in this business for almost 12 years and we have provided
the services for over 5000 Philippines passport renew, dual citizen and not
to mention thousands of US passport and Visa to other country services. In
12 years, we never have any complaint from any of these services. All the
passport, visa~ notary fees and photo are posted openly right at our front
counter desk. We are very honest and if can help customer to save money
when come to ~hipping, then we would do so but definitely we would
never have any intention of cheating on anyone. The fact is that our
Customers are still come to us to do business for all these years even
though they have moved as far as Temecula or National City and still want
to come to do business with us. At the same time we are gaining new
customers almost every day. The simple reason for it because we care for
people. We love our business and our customers.
Our mission statement is posted in our Postal store by the front counter: · ·
"To-provide our customers a high quality of services, fast, accurate delivery of goods
and maintain competitive low pricing in a friendly environment"
This is our goal when we first open this business and we proud of
this mission statement. We feel that we have achieved our goal
during the past 12 years and we're still working hard to improve
our business and provide better services to our customers in years
to come.
[redacted], Owner
Postal Etc. USA
9011 Mira Mesa Blvd
San Diego, CA 92126
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