Post University, Inc.

Review: This University claims that I owe an outstanding balance of $1,575for modules I did not go through in 2012. I repeatedly told them I waslooking for a job online, not going to school. I'm not able to pay.I have a mental disability and live on a fixed income. I do not needthe stress of going through this. I can't pay and I think that this is causing undue stress in my life. I take anti-anxiety medicine and getirritated at these letters from Post University demanding I pay forclasses I didn't go through. I would like for the letters to stopbeing sent to meDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for this to be over and done with. No letters fromPost University ever again. No phone calls from collections departments or anything negative in my credit report.

Business

Response:

This student spoke with his Student Success Coach on July 25, 2013. At that time and and in accordance with stated University policy , he was asked to submit a petition with any pertinent documentation requesting that the charges be removed from his account. We have not yet received a petition from this student. As soon as we do, we will review and respond to it promptly. The petition form can be found at [redacted].

Review: I'm being billed for courses that I opted out of. The administrative staff pressured me to stay longer than I wanted to and withdrew in a timely fashion. I was informed by their staff that all was sorted out regarding my complete withdrawal and that I would have no remaining balance. I'm now being harassed by their collections agents for $3600.Desired Settlement: I want this balance to be removed.

Business

Response:

This student enrolled in two

8-week modular classes which began on June 22, 2015. In

accordance with the University tuition refund policy, a tuition credit of 100%

is granted for 8 week modular courses if the notice is received by Friday 5

p.m. EST prior to the beginning of classes - June 19; and a $150 per course fee will be

charged for classes if notice is received by 5 p.m. EST of the first Friday of

the module - June 26. Published proc[redacted]re for students to drop or withdraw instruct the student to send a communication to [redacted].[redacted]. No tuition refunds

will be granted for withdrawals after 5 p.m. EST of the first Friday of the

module. The student did not initially notify staff of his potential withdrawal until the second week of classes on July 1, 2015. At the time he indicated that he was thinking about quitting, the student was already

financially responsible for charges in accordance with the published policy. The

student did not notify the designated office of his intent to withdraw until

July 9, 2015 which was the third week of the module. The University does have a petitions process for which students may request a review of special

circumstances. The student did not request a further review of the

circumstances. At this time, the University did follow the published

policies and the student is financially responsible. As we want to ensure a positive student

experience, we have reduced the charges on the student’s account to $150 per class or a total of $300 which reflects the course fees that would have been charged for classes which were begun and not dropped prior to the start.

Review: In January 2011, my son was accepted to Post University in [redacted]. Due to the cost of the school, I suggested that he go to a community college and he refused. He proceeded with the application process and unfortunately-I had to complete the financial aid application based on my information. I am a single mother-STRUGGLING daily to keep a roof over my head and was not prepared at all to contribute to a college education. So he applied for and was granted very limited financial assistance, he had to apply for student loans which unfortunately still did not cover the total cost of tuition either. The financial aid department at Post, contacted me about a Parent Plus Loan. I was very very reluctant in applying for the Parent Plus Loan-because I was already in the midst of filing bankruptcy and trying to clear up my debts. I was contacted by [redacted] on 01/04/2011. She explained the loan to me and ASSURED ME THAT #1-ONCE MY SON COMPLETED SCHOOL-THE LOANS COULD BE TRANSFERRED TO HIS NAME AND HE COULD TAKE OWNERSHIP AND #2 THERE WOULD BE NO PAYMENT DUE UNTIL 6 MONTHS AFTER HE COMPLETED HIS DEGREE. I questioned it over and over again and explained that I did not have the means to be stuck with these loans and she assured me over and over again that I would not be responsible. Thinking I would be helping him initially, I agreed but still with the clear understanding that the loans could be transferred to him. On 12/9/2011, I spoke with [redacted] at the school, and she too advised me of the same information that [redacted] had advised me of initially. So I checked my credit report and noticed the 2 parent plus loans are on my record, after further research and checking the[redacted] system, I learned that although repayment of the loans is deferred until November 2015, the loans have accrued interest since they were disbursed in 2011. I contacted the agency servicing the loans and was told that #1-there is no "in school status" for parent plus loans-meaning payments are due immediately after the funds are disbursed, #2-there is no such thing as transferring loans to noone elses name-the social security number at the time of application will be the person totally responsible until paid in full, #3-although the payments are deferred, I am responsible for all interest accrued on a "daily" basis. The total interest so far is $4,158.09, the principal is $15,200.00 and the total payoff as of today is $19, 358.00...that is way more than any debt I have incurred for myself in the last 25 years. I was TOTALLY misled by everything that was told to me by the financial aid department at Post.Desired Settlement: After reviewing the documents, I have noticed that the address that was supplied to the agency for the loan IS NOT the address that I put on the applications that I submitted. I have NEVER resided in [redacted], ** and that is the address that was used because that is where my son was living with his friends. I dont feel I should be responsible for any portion of these loans since being told that they could be transferred to him for responsibility. I further feel that the people involved should be held accountable for providing false information for the benefit of the school. My son was a valuable asset to the football team and they used that to do all they could to get him there and keep him there. I feel they should pay off these loans directly themselves. I am not expecting a refund to me-but direct payment to [redacted] servicing to bring the balances to zero.

Business

Response:

After a careful review of our files, we did not find any evidence that this parent was provided with incorrect information about her PLUS loan. In addition, the master promissory note she signed accepting the loan included details on its terms and conditions. Her lender also would have provided her with loan statements and payment instructions. If she changed her mind once the loan was issued in 2011, we could have worked with her to cancel the loan at that time. However, given that several years have passed, there is not much we can do. We trust this explanation fully resolves this complaint.

Consumer

Response:

Review: [redacted]I am rejecting this response because: of course since I was giving misinformation by [redacted] and [redacted], it would not be documented in my sons file. I had made it very clear to them that I did not want to sign the loan and they made it appear that there was no other option for him. The school is saying that had I notfified them that I wanted to cancel the loan in 2011-then they could of assisted me in doing so?! But does that mean my son would of been forced to leave the school or would they at that time have done the dependency override to allow him to file as independent. Its funny, because after I signed the first 2 semesters and declined all after that-they approved the override for him. It makes no sense that if I were already in debt with a student loan, that I would of signed for a plus loan for more than my student loan balance. Furthermore, the only reason why it is years later is because I was led to believe that once he FINISHED school, the payments would be due and could be transferred to him. Regardless of what the paperwork said, they verbally led me to believe that there were additional options not on paper. I am usually very very thorough in getting things in writing, but because of the pressure I felt-I overlooked that request at the time. I will just pursue with speaking with legal counsel regarding this issue. Sincerely,[redacted]

Review: I enrolled in Post University (ONLINE) so long ago that I don't even remember when it was. It was more than a year and a half ago, for sure. I was put into a class which I explored but did not participate in. I determined that I did not like the set-up of the online environment and that it would not be conducive to my learning style. I opted to withdraw and return to the University of [redacted]. Upon withdrawal I was told by my enrollment advisor that there was "usually" a withdrawal fee of $300, but that she would waive it since I had not participated in class or submitted any assignments and I had been there such a short time. Just recently I began getting collections calls and e-mails from a Ms. [redacted] (v[redacted]) regarding my "unpaid debt" of $300. First of all, this is the first contact I have had with them since I enrolled which, like I said, was over a year and a half ago AT LEAST. If I had a debt I would think that someone would have contacted me to let me know long before this. I received no bills in the mail at any time, no acknowledgement of my withdrawal outside of my phone conversation with my enrollment advisor, nothing. I did not pull this understanding of the fee being waived out of thin air and I don't appreciate basically being called a liar because THEIR STAFF did not document the contact appropriately.Desired Settlement: I want the $300 fee to be waived and I want their repeated email and telephone harrassment to cease completely. I want to hear nothing from them except to say, "the fee has been appropriately waived AS WAS DISCUSSED PREVIOUSLY, have a nice day." I will not pay what I do not owe.

Business

Response:

This student was charged the fees in accordance with our clearly stated university policy on dropping classes. However, as a one-time courtesy we have removed the charges from her account. We trust this fully resolves this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you very much.

Sincerely,

Review: Student loan paid the bill but now they are billing me for the amount and will not send me a transcript due to this issue. They are trying to double bill meDesired Settlement: That they stop double billing and send me a receipt that it is paid in full and mail me an official transcript

Business

Response:

In reference to complaint ID [redacted], the student is of the understanding that her Federal Student Loans had paid her outstanding balance. While the student did receive financial aid for her coursework, the amount of aid disbursed only covered a portion of the balance but not in its entirety. During her first payment period, the student began enrollment in four courses at $1,710 per course totaling $6,840. Additionally she was charged $90 for required course materials for one class. The total owed to the University for tuition and course materials is $6,930. The University received a disbursement from her federal student loans totaling $4,700. Due to the timing of her registration, a portion of her aid in the amount of $3,510 was applied to her tuition charges and the remainder of the funding in the amount of $1,190 was returned to the student. The remaining balance of $3,420 has not been paid by her Federal Student Loan funding.A representative from the collections department sent the student a detailed account statement showing the activity, funding applied and remaining charges. A review of the student’s academic activity reveals that grades were earned in two of her courses and she withdrew from her remaining two courses at the end of the course therefore being responsible for 100% of the tuition charges per the University policies.After performing a careful review of the student’s complaint and account activity, it has been determined that the student was properly charged and does owe for those charges that were not covered by her Federal Student Aid.A University Collections representative will continue to attempt to work with the student in order for her to make acceptable arrangements to resolve the debt.

Consumer

Response:

Review: [redacted]I am rejecting this response because: I only took one course, not 4. The advisor was informed to drop me from the other classes a copy dated 10/17/2014 is attached.Sincerely,[redacted]

Review: I was informed by the advisor that in order for me to be accepted by this school, I'll have to take a class that is non-creditable and that I won't be charged due to the fact I would have to be accepted. I took the class. Once I finished the class I was told that I had to type a paper on why I should be accepted into the school which I did provide. I was told at this point that I was accepted but I honestly didn't like and wasn't comfortable with the online classes and how the curriculum was arranged. I was told I had to be in school with them for a year before I receive financial aid and also that I won't qualify due to his many classes I would be taking. I informed the teacher and school that I will not be attending and that I might attend next semester. I get a call from a really rude person from their collection department in the school and she said I would have to pay this money because my instructor signed me up for these classes so I'll be charged for them. I never authorized anyone to sign me up in any class. I'm really upset that I'm being charged $3,150 for a class that I was told was free due to getting accepted into the school. I got accepted after the class was complete & I sent the letter on why I should be accepted. I have proof of this.Desired Settlement: I want this amount to be dismissed due to not signing up for classes, not attending, and also being told that b the 1st & only class I took fir a non creditable class because I would have to be accepted into the school and not to ever be contacted by this online school ever again.

Business

Response:

The “free” course to which the student refers is a

non-credit online orientation course that all new students are encouraged to

complete. She is correct in stating that there was no charge for the

orientation course. However, this student was enrolled in two

credit-bearing courses. She completed the first course in which she was

enrolled ([redacted]), and received a grade and academic 3 credits. Thus, she

is responsible for the charges in the amount of $1575. This student

also was registered for a second 3-credit course ([redacted]) in the next module,

and was billed accordingly. Although we did not receive a withdrawal

request per University policy, we see that she did not participate in the

second course. As a courtesy, we will remove the charges in the amount of

$1575 for this second course only. As a result, the student is now

responsible for an outstanding balance of $1575 for her first course. We trust

this explanation fully resolves this complaint.