Horrible experience with this companyThey simply won't respond to any of my emailsThere's no other way of contacting themI've lost lots of money and expensive merchandise due to scammers on this app and the company refuses to work with meBut they'll gladly take my money and percentage out of what ever I sell
Customer service was awful received a dress with broken zipper...I paid $I don't feel like I should of paid full price and they came back and
Offered $is poshmark dollarsI said no- I want to be refunded with the original method of paymentSince then NO response and have wrote them back about 5xDon't use site! Awful!
To echo what many others have said on here, Poshmark has serious problems with its customer service on the seller endThey have ignored for over weeks multiple attempts asking them to remove libelous comments from sales listingsIn their email receipt acknowledgement, they promise a response within hours during the work week but have completely disregarded me
I sold a dress I had worn one time, there was nothing wrong with itThe buyer filed a claim saying that it was stainedPoshmark accepted her claim and had the item returnedWhen I received the dress, the "stains" were deodorant marksIt was incredibly obvious she had tried it on, it didn't fit, so she complained and was able to send it back despite their no returns if an item doesn't fit policyNone of the pictures I uploaded had these marks, and I haven't tried the dress on since after it was washed (way before I uploaded it)so now I'm stuck with this deodorant stained dress because the company can't follow through on their return policy
I tried to return an item that was clearly not what was represented in the listing & poshmark twisted everything I said & my photos &, without even discussing with me their concerns first, denied my claim for a refund I'm now having to take this up with the bank to hopefully get this resolved What a scam!
I purchased earrings from a retailer on poshmarkThe items were listed as NWT (new with tags) I did receive the earrings however they are clearly doctored by the sellerA gem was missing and was replaced with a black sequin and covered with black sharpie or black paintWhen I noticed I looked at the listing and if you zoom in super close you can see the small hole in the sequin on the listingI notified seller and she was defending herself and admitted the backs were replaced because they were rusty so they are not NWTWhen I notified poshmark about my experience and requested to get my money back for this fraudulent description of theses earrings I was denied they obviously didn't even look at my photos I includedWhen I responded I have been ignored by poshmark since!
Regarding order #***, the user listed the total length size to be inches ( as stated within the listing )The buyer provided a photo of the length measurements to be inchesAs such, our team was forced to approve the caseFor this reason, we consider the case
closed
My daughter ordered a prom dress from Poshmark on March 18, ***We waited over the days that Poshmark gives the seller to ship the itemSince the item was not shipped as agreed we cancelled the orderi was given a full refund by PoshmarkThe seller shipped the item on April even though we had cancelled the order and it was delivered to my homeAn underage minor signed for the packageI in no way authorized this shipment nor did I agree to pay for the item againOn May 3rd Poshmark charged my credit card for the full amount of the dressWhen I cancelled the order and Poshmark issued me a refund the contract between myself and Poshmark was brokenI want a full refund
On *** *** ***, a leather *** purse I had listed for sale on the Poshmark website sold to user name *** for $*** The Poshmark fee was $***, and I was to receive $*** from the saleThe purse was fairly newI carried it twiceThe pictures and listing were an accurate description of the condition of the bagI prepared the purse for shipping and included a hand written card and candy cane along with the purseI shipped the package the following day, *** *** ***On *** ** ***, I received an automated message from Poshmark stating “We wanted to let you know that the buyer has opened up an "Item Not As Described" case for your recent sale, "*** *** ***"The buyer claimed damage and the email stated that pictures were submitted with the claimI did not have access to the buyer’s complaint nor the pictures submittedThe email said the buyer would ship my bag back to meI received my purse on *** *** ***When I opened the box, I saw the bu
Bought counterfait Prada shoesNeed refundLooked for a *** *** and found only counterfeit items on the site* *** *** *** with Wallet $425Size: OSSeller: wgracepal it even describes as counterfeit
Our in-house authenticators confirmed the item is authentic based on the detailed photos we requested from the buyerWe have no reason to believe the item is not authenticPlease note items can differ between seasons and years and the item in question may not look exactly like the item sold in
stores todayFor this reason, we consider the case resolved
For Order
*** - Louis Vuitton Monogram Canvas Speedy The user released funds to the seller on January 17th, Per our policy the user has days to report an issue with their orderThe user may find our policies as stated in the link provided below;
***
Any order above $is authenticated thru our Posh Concierge serviceThe item purchased within this order has been reviewed by our team and has been determined to be authentic.
Additionally the user reached out to us on February 8th, after funds have been released, to report an issue with their purchaseOn February 16th, we requested the user submit additional photos of the itemOn February 21st, after receiving the additional photos, our team of in-house authenticators have determined the item is authentic.
However, as a one-time courtesy we asked the user to ship the item to our headquarters for a full refund on February 22nd, We also disclosed to the user we will not be providing a label as this a One-time courtesy and not within our processesOn March 20th, the user reached out to us stating “I'm going to be sending the bag back this week for my full $cash refund”We then followed up with the user on March 20th, to request tracking informationUnfortunately we did not hear back from the user and did not receive the handbag at our headquarters.
On September 19th, the user reached back out to us, stating the item was shipped and returned back to her three times and requested a shipping label be provided againWe responded to the user stating that the item is authentic and as a one-time courtesy we asked the user to send the item in March The time frame in which this offer was valid is now over. The user then replied stating “the address you provided was rejected three times.” However the address provided is our official headquarters, and is used to have all orders above $to be shipped thereAs such the address is not invalid.
For this reason, we consider the case closed
I sold a pair of shoes that were exactly as listed in the listing to a buyerThe buyer received the shoes and despite the fact that they were the listed shoe size, she requested a return because they were tight on her and she had fit issuesAccording to Poshmark’s policy and procedures, this is not a valid reason for a returnI pointed this issue out to Poshmark and provided them a copy of their relevant policy and procedures and photographs of the shoes evidencing that they were infact the size shoes as provided for in the listingThe buyer also provided photographs that showed the shoes were the same size as provided for in the listingIt has not been over three days and no response from poshmarkThis is unacceptable and completely unfair to me
For days I have had a block on my account making me unable to buy or make offers on anythingThere was no notice or warning or even an explanation givenI emailed support, tweeted them and got a response three days later saying I had been purchasing too much (as if thats a crime) and that they needed to see my credit card and credit card statementI was aghast they would invade my privacy and put a hold on my funds on my account which is my money earned from salesThey have no rightto my money or to restrict me from using itAnd they have nobright to see my card or statementMy cards were digital visa gift cards, no physical form or statementexistsMy ex boyfriend made two purchases with his card, andit was already removedfrom my accoutTere were NO CARDS on mysccount at the time of this banMygift cards were null andempty And myexboyfriend had cancelled his card when incalled him about thisSo there arenocards no statementsin existenceIm not guiltyof fraud, they got their
A few weeks ago I ordered a pair of shorts from a seller on PoshmarkWhen I received the shorts, they did not arrive as described by the seller so I filed a claim with Poshmark asking for a refund if I return the item which Poshmark approvedPoshmark sent me the USPS prepaid shipping label and I sent the item backAfter a few days, the seller told me she did not receive the return and after contacting USPS (and finding that there were no updates with my tracking number) it was determined that the item likely got lost in transitI contacted Poshmark support which is only available via email (posh does not have phone service) and the day after they responded back and asked me for some follow up questions which I responded toIt has been roughly weeks and I since have not received a response from poshmarkI sent new emails and have received no response from poshmark supportI have definitely been scammed by this company as money was taken out of my account when an item is not e
Purchased handbag..company states after seventh day of non shipment..I am able to request refund and cancel orderToday being seventh day and neither company nor seller has provided a tracking number to prove shipment..I am requesting immediate refundNo response from company or seller
I have been an enthusiastic Poshmark buyer and seller, unfortunately the customer support is terribleThere is no way to contact an actual person and the decisions regarding returns seem almost randomAs a seller I feel ignored and not able to request reviews for decisions that are clearly wrongOverall you can buy great things, you can sell to lovely people, but, ultimately the company has no real interest in providing adequate customer support for either buyers or sellers leaving a trail of frustrated and angry peopleThe entire process becomes stressful rather than fun
I sold an iteam to a customer on PoshmarkAfter my iteam was sold Poshmark is tufusing to give mybtefund into my accountPoshmark blocked my account and IP address preventing me from collecting my funds and with out further noticeHow ever I had no idea my account was blocked I tried to redeem my refund from from posh mark several times by sending over my verification code to my email the code wasn’t sending at least 20xsI have evidence to prove thatI contacted Poshmark I got a respond telling me they will Be with me in less then hours after I mention my account is blocked I need my money...they refuse to help me or respond to my emails after ThatI sent out at least 5-emails out to them.still no responseI manage to switch IP address from another device logged into my account and saw why my verification code wasn’t connecting with my emailThe reason is because my email was blocked by Poshmark preventing me from receiving my code in getting my fundsI continue to conta
Complaint: ***I am rejecting this response because: Obvoiusly the buyer of these dresses also sent me a pair of socks on accident and that is what I reported , I also told Posh mark I ended up receiveing the dresses Poshmark has a big problem with treating the sellers on there site horrible, they disable anyone who complains we have noticed that thousands of people have had similiear problems with poshmark disabling there account and then sending out nasty message It is apparent the person who is representing poshmark and responding to this complaint does not have a pleasant or professional attitude.....there Revdex.com rating is star
Sincerely,Susan***
I purchased an item of clothing that I feel was misrepresented in sizeThe seller stated it was a medium, however it ran incredibly smallI feel the seller should have discl9sed thisMy claim was denied on the basis that it did not meet the requirementsI feel this was unfairly handled and they should take another look at itI submitted proof and a second request to look further into the situation just to be told I was denied again
Horrible experience with this companyThey simply won't respond to any of my emailsThere's no other way of contacting themI've lost lots of money and expensive merchandise due to scammers on this app and the company refuses to work with meBut they'll gladly take my money and percentage out of what ever I sell
Customer service was awful received a dress with broken zipper...I paid $I don't feel like I should of paid full price and they came back and
Offered $is poshmark dollarsI said no- I want to be refunded with the original method of paymentSince then NO response and have wrote them back about 5xDon't use site! Awful!
To echo what many others have said on here, Poshmark has serious problems with its customer service on the seller endThey have ignored for over weeks multiple attempts asking them to remove libelous comments from sales listingsIn their email receipt acknowledgement, they promise a response within hours during the work week but have completely disregarded me
I sold a dress I had worn one time, there was nothing wrong with itThe buyer filed a claim saying that it was stainedPoshmark accepted her claim and had the item returnedWhen I received the dress, the "stains" were deodorant marksIt was incredibly obvious she had tried it on, it didn't fit, so she complained and was able to send it back despite their no returns if an item doesn't fit policyNone of the pictures I uploaded had these marks, and I haven't tried the dress on since after it was washed (way before I uploaded it)so now I'm stuck with this deodorant stained dress because the company can't follow through on their return policy
I tried to return an item that was clearly not what was represented in the listing & poshmark twisted everything I said & my photos &, without even discussing with me their concerns first, denied my claim for a refund I'm now having to take this up with the bank to hopefully get this resolved What a scam!
I purchased earrings from a retailer on poshmarkThe items were listed as NWT (new with tags) I did receive the earrings however they are clearly doctored by the sellerA gem was missing and was replaced with a black sequin and covered with black sharpie or black paintWhen I noticed I looked at the listing and if you zoom in super close you can see the small hole in the sequin on the listingI notified seller and she was defending herself and admitted the backs were replaced because they were rusty so they are not NWTWhen I notified poshmark about my experience and requested to get my money back for this fraudulent description of theses earrings I was denied they obviously didn't even look at my photos I includedWhen I responded I have been ignored by poshmark since!
Regarding order #***, the user listed the total length size to be inches ( as stated within the listing )The buyer provided a photo of the length measurements to be inchesAs such, our team was forced to approve the caseFor this reason, we consider the case
closed
My daughter ordered a prom dress from Poshmark on March 18, ***We waited over the days that Poshmark gives the seller to ship the itemSince the item was not shipped as agreed we cancelled the orderi was given a full refund by PoshmarkThe seller shipped the item on April even though we had cancelled the order and it was delivered to my homeAn underage minor signed for the packageI in no way authorized this shipment nor did I agree to pay for the item againOn May 3rd Poshmark charged my credit card for the full amount of the dressWhen I cancelled the order and Poshmark issued me a refund the contract between myself and Poshmark was brokenI want a full refund
On *** *** ***, a leather *** purse I had listed for sale on the Poshmark website sold to user name *** for $*** The Poshmark fee was $***, and I was to receive $*** from the saleThe purse was fairly newI carried it twiceThe pictures and listing were an accurate description of the condition of the bagI prepared the purse for shipping and included a hand written card and candy cane along with the purseI shipped the package the following day, *** *** ***On *** ** ***, I received an automated message from Poshmark stating “We wanted to let you know that the buyer has opened up an "Item Not As Described" case for your recent sale, "*** *** ***"The buyer claimed damage and the email stated that pictures were submitted with the claimI did not have access to the buyer’s complaint nor the pictures submittedThe email said the buyer would ship my bag back to meI received my purse on *** *** ***When I opened the box, I saw the bu
Bought counterfait Prada shoesNeed refundLooked for a *** *** and found only counterfeit items on the site* *** *** *** with Wallet $425Size: OSSeller: wgracepal it even describes as counterfeit
Our in-house authenticators confirmed the item is authentic based on the detailed photos we requested from the buyerWe have no reason to believe the item is not authenticPlease note items can differ between seasons and years and the item in question may not look exactly like the item sold in
stores todayFor this reason, we consider the case resolved
For Order
*** - Louis Vuitton Monogram Canvas Speedy The user released funds to the seller on January 17th, Per our policy the user has days to report an issue with their orderThe user may find our policies as stated in the link provided below;
***
Any order above $is authenticated thru our Posh Concierge serviceThe item purchased within this order has been reviewed by our team and has been determined to be authentic.
Additionally the user reached out to us on February 8th, after funds have been released, to report an issue with their purchaseOn February 16th, we requested the user submit additional photos of the itemOn February 21st, after receiving the additional photos, our team of in-house authenticators have determined the item is authentic.
However, as a one-time courtesy we asked the user to ship the item to our headquarters for a full refund on February 22nd, We also disclosed to the user we will not be providing a label as this a One-time courtesy and not within our processesOn March 20th, the user reached out to us stating “I'm going to be sending the bag back this week for my full $cash refund”We then followed up with the user on March 20th, to request tracking informationUnfortunately we did not hear back from the user and did not receive the handbag at our headquarters.
On September 19th, the user reached back out to us, stating the item was shipped and returned back to her three times and requested a shipping label be provided againWe responded to the user stating that the item is authentic and as a one-time courtesy we asked the user to send the item in March The time frame in which this offer was valid is now over. The user then replied stating “the address you provided was rejected three times.” However the address provided is our official headquarters, and is used to have all orders above $to be shipped thereAs such the address is not invalid.
For this reason, we consider the case closed
I sold a pair of shoes that were exactly as listed in the listing to a buyerThe buyer received the shoes and despite the fact that they were the listed shoe size, she requested a return because they were tight on her and she had fit issuesAccording to Poshmark’s policy and procedures, this is not a valid reason for a returnI pointed this issue out to Poshmark and provided them a copy of their relevant policy and procedures and photographs of the shoes evidencing that they were infact the size shoes as provided for in the listingThe buyer also provided photographs that showed the shoes were the same size as provided for in the listingIt has not been over three days and no response from poshmarkThis is unacceptable and completely unfair to me
For days I have had a block on my account making me unable to buy or make offers on anythingThere was no notice or warning or even an explanation givenI emailed support, tweeted them and got a response three days later saying I had been purchasing too much (as if thats a crime) and that they needed to see my credit card and credit card statementI was aghast they would invade my privacy and put a hold on my funds on my account which is my money earned from salesThey have no rightto my money or to restrict me from using itAnd they have nobright to see my card or statementMy cards were digital visa gift cards, no physical form or statementexistsMy ex boyfriend made two purchases with his card, andit was already removedfrom my accoutTere were NO CARDS on mysccount at the time of this banMygift cards were null andempty And myexboyfriend had cancelled his card when incalled him about thisSo there arenocards no statementsin existenceIm not guiltyof fraud, they got their
A few weeks ago I ordered a pair of shorts from a seller on PoshmarkWhen I received the shorts, they did not arrive as described by the seller so I filed a claim with Poshmark asking for a refund if I return the item which Poshmark approvedPoshmark sent me the USPS prepaid shipping label and I sent the item backAfter a few days, the seller told me she did not receive the return and after contacting USPS (and finding that there were no updates with my tracking number) it was determined that the item likely got lost in transitI contacted Poshmark support which is only available via email (posh does not have phone service) and the day after they responded back and asked me for some follow up questions which I responded toIt has been roughly weeks and I since have not received a response from poshmarkI sent new emails and have received no response from poshmark supportI have definitely been scammed by this company as money was taken out of my account when an item is not e
Purchased handbag..company states after seventh day of non shipment..I am able to request refund and cancel orderToday being seventh day and neither company nor seller has provided a tracking number to prove shipment..I am requesting immediate refundNo response from company or seller
I have been an enthusiastic Poshmark buyer and seller, unfortunately the customer support is terribleThere is no way to contact an actual person and the decisions regarding returns seem almost randomAs a seller I feel ignored and not able to request reviews for decisions that are clearly wrongOverall you can buy great things, you can sell to lovely people, but, ultimately the company has no real interest in providing adequate customer support for either buyers or sellers leaving a trail of frustrated and angry peopleThe entire process becomes stressful rather than fun
I sold an iteam to a customer on PoshmarkAfter my iteam was sold Poshmark is tufusing to give mybtefund into my accountPoshmark blocked my account and IP address preventing me from collecting my funds and with out further noticeHow ever I had no idea my account was blocked I tried to redeem my refund from from posh mark several times by sending over my verification code to my email the code wasn’t sending at least 20xsI have evidence to prove thatI contacted Poshmark I got a respond telling me they will Be with me in less then hours after I mention my account is blocked I need my money...they refuse to help me or respond to my emails after ThatI sent out at least 5-emails out to them.still no responseI manage to switch IP address from another device logged into my account and saw why my verification code wasn’t connecting with my emailThe reason is because my email was blocked by Poshmark preventing me from receiving my code in getting my fundsI continue to conta
Complaint: ***I am rejecting this response because: Obvoiusly the buyer of these dresses also sent me a pair of socks on accident and that is what I reported , I also told Posh mark I ended up receiveing the dresses Poshmark has a big problem with treating the sellers on there site horrible, they disable anyone who complains we have noticed that thousands of people have had similiear problems with poshmark disabling there account and then sending out nasty message It is apparent the person who is representing poshmark and responding to this complaint does not have a pleasant or professional attitude.....there Revdex.com rating is star
Sincerely,Susan***
I purchased an item of clothing that I feel was misrepresented in sizeThe seller stated it was a medium, however it ran incredibly smallI feel the seller should have discl9sed thisMy claim was denied on the basis that it did not meet the requirementsI feel this was unfairly handled and they should take another look at itI submitted proof and a second request to look further into the situation just to be told I was denied again