I ordered a Gucci hat which was advertised as authentic from PoshmarkI received it, and it was more certainly not authenticI filed a dispute with pictures and Poshmark allowed me to return the hatIt has been ONE MONTH since I have returned the hat, and my $has still not been refundedI have been emailing Poshmark support for weeks now - only to get the same automatic email stating "Our goal is to get back to you within hours - however we have a new email system so please be patient"I do not care if they have a new email system , I am DONE being patient$dollars is a lot of money, besides the fact that I bought this for my boyfriend for our anniversary and ended up with no gift - and no money to purchase a new oneI am entirely outraged and I want to be refunded immediatelyOf course - they have no phone number to callI fear I will never get my money back and I am not sure what to do!
HiI purchased a counterfeit purse from this placeI had been down with the flu and sent it back within the weekThey are telling me because I did not get it back in 1-business days which is highly unreasonable especially when you are dealing with the fluThey took $*** of my money and I was sent a clearly counterfeit *** *** Bag
Complaint* ***I am rejecting this response because:
I INSIST THAT I receive a refund for the product that is NOT as advertised, and does NOT fit from company of low standards, poor customer relations, underhanded and potentially fraudulent operations. I DEMAND satisfaction, regardless whether Poshmark considers this "closed" or not. I consider the case very open-ended and un-resolved
I expect a complete refund
I have contacted several local consumer advocate news , including *** * ** *** *** *** *** *** *** *** ***and I have sent a complaint to
*** ***, Attorney General of California, regarding this matterI find the treatment by Poshmark reprehensible.
Sincerely,*** ***
I ordered a pair of tennis shoes that were listed as tennis shoes but they are actually cleatsI asked to return them and Poshmark deniedThey were not listed correctly as cleatsI cannot do anything with themI buy and sell a ton on Poshmark so when I have the very rare issue, I want it resolvedI can easily shop elsewhere if they don't start handling customer service issues better
I have been emailing with Poshmark customer service because they closed my account, claiming I was selling counterfeit merchandise, and are withholding $*** I made on their serviceThey will not answer my questions and have not given me evidence of why they think my items were counterfeitMy items are not fake, and I am able to prove it, but they only offer one solution and that is to provide receipts for every item in my closet, which is not possible for all of them as some of the items are years oldThey will not accept the serial numbers on items are proper proof for some reason and seem intent on keeping the money owed to me, but they haven't returned my itemsI am also concerned that they have not refunded any of my buyers and are simply keeping my money, therefore profitting off what they claim is counterfeit merchandiseThis action would put them in violation of federal law if they truly believed my items were counterfeitI find it extremely unfair as they are not providin
I mailed my Authentic Chanel Purse on Oct and it was delivered per trackingIt shows it was delivered to *** *** *** *** ** *** *** ** *** a month ago and *** told me it was notThen she said my label was not clear so it was delivered else whereHowever I have a picture of the package and the label was very much clearAnd was not low on inkI have tweeted Posh with no response and continue to email posh as wellThe customer said posh has not respond to herAnd USPS says I can file a claim but it will cover only $Someone at posh stole my purse and there is a cover up happeningUSPS has told me verbally that it was delivered
Complaint: ***I am rejecting this response because:
The tag said size but it is not even close to a size That is my pointIts fine I just won't ever buy anything from the app again seeing that this is the second time this has happened in the limited amount of items I've purchasedI'd rather go to ** *** or *** and spend $on a pair of pants and know they are the size I needLesson learned
Sincerely,*** ***
I sold an item on 8/and shipped immediately on 9/The item was attempted to be delivered on 9/and at the buyers request was held at their post officePoshmarks policy is that after delivery if the buyer doesn’t accept the item, they will release payment after hoursI have sent at least four emails if not more to poshmark since Friday, 9/at the hour markI have yet to receive any response from PoshmarkMoreover, they have now stated the item was delivered to the customer on 9/and they have four more days before they have to mark accepted
HelloI have been a part of the Poshmark (on line) clothing site since I am an honest seller On 8/7/I sold an Authentic Luis Vuitton cross body bagI shipped it out on the same dateI have all the tracking information that I would be happy to provideOn 8/11/I contacted the buyer and asked if she/he received the packageIt is an expensive purchase and I wanted to make sure it got thereI never heard back from the buyerOn 8/16/I finally contacted Poshamrk and asked for helpThey told me that the person was not at home when the package was delivered and they will reschedule the deliveryThey also asked me to contact them back on 8/23/to get the resolutionSure enough there was no other delivery and on 8/24/I contacted them againI was given the same generic answer that I need to wait and get back to them on the 8/29/On the 8/30/I contacted them again and told them that it have been a month and if they do not get back to me with some
This issue is regarding use of an app owned and operated by PoshmarkI am/was a seller on this app for approxmonths prior to this incidentTerms of the app/website state that an order must be shipped within days, or the buyer has the right to cancelToo many cancellations may result in the suspension of your accountOn Saturday, 10:AM, I dropped off a package at the post office, and received a receipt stating that the package was entered into the system, and would begin tracking (within the hour it would update to being listed as 'package accepted')Approxan hour after this, the app notified me that the buyer had cancelled the transactionAs a result, the funds that were marked as PENDING were removed from my accountI attempted to contact customer service, which states a hour response timeI received an 'autoping' message that basically states that my attempt to contact them has been noted, and I should be replied to shortlyAs of this morning, the tracking numb
I recently purchased two blouses from a sellerShe listed them as regular blouses, and since Poshmark has many different categories of tops (i.ecrop tops, button downs, camisoles, sweatshirts, etc), I took this to mean these were blouses with nothing out of the ordinary about themThe pictures also showed nothing out of the ordinaryI submitted an offer to the seller and she accepted
Upon receiving these blouses, it was quickly discovered that these items are CROP TOPS, and not blousesI immediately opened up a case with Poshmark, seeing as I ordered regular blouses out of the blouse section and not crop tops out of the crop top sectionI was told that I should have asked for measurements ahead of time, and that it was clearly a fit issue instead of the seller misrepresenting the item
Poshmark has categories for a reason, and I was not interested in crop topsThe seller marked them as blouses and did not provide any additional informationI should not have to ask for the length of every shirt seeing as there IS a section for CROP TOPS, and all items that fall into that length should be listed there or they are misrepresenting the items
Poshmark now refuses to refund my money, and continues to tell me that it's clearly a sizing issue and not a misrepresentation of these crop tops as regular blouses despite the fact that I've sent them pictures, measurements, etc
I would not reccomend selling anything on hereI sent a pair of dollar shoes to someone and they damaged them and, sent them backPoshmark took my money and will not contact me via email(as they request) to work this out
I sold items using the Poshmark appThese sales gave me a balance of ***, to redeem my money I can either set up direct deposit or request a checkI can't do neither because to do that step, Poshmark requires a verification code, which they are supposed to send to the user emailI have requested this code many many timesI have yet to receive it, which means I have been unable to set up direct deposit and transfer the fundsI have contacted Poshmark regarding this issue, and have received no replyI have been unable to transfer the funds for weeks nowThis means that Poshmark is keeping their 20% commission, but won't allow me to transfer the money I earned from my salesIn summary, I don't have the items, and I don't have my money, but Poshmark has their commission
I have been a loyal user of this site for yearsPoshmark has locked my account and I am unable to make purchases or list itemsI’ve been trying to reach out to customer service for nearly daysI’ve tried on all platforms- social media and contacting support directlyI’ve gotten once response that didn’t help or resolve my problem whatsoeverI also have around$in earnings that they are holding from meI’m not able to use or redeem themI feel like I am flat out being ignoredI was never notified that my account t was being locked eitherI basically figured it out for myself and now can’t get anyone to help me fix the problem and restore my account with full privilegesI was told my account was locked because I had created a second accountI had no idea that would be an issueI have since deleted and just want my original one working again
Items are consistently misrepresented to buyersSellers should receive ratings from buyers experiences in order for a buyer to feel comfortable about purchasing from a buyer, negative ratings would encourage sellers to describe items accurately and truthfullyCustomer service does little to correct these problems within their serviceBe cautious when buying from this site, ask for detailed pictures, you will likely not get them, which is a sign the seller is not honest
I am a buyer on Poshmark and have had wonderful transactions for about three years now, that is until I started purchasing bathing suitsOut of four, two had problems and I filed Not as Described cases on bothAccording to Poshmark I did not file a Case on the first one, that's their story and they are sticking to itI DID file the case within the hour frame and uploaded a photo as requiredI then contacted the company the next day to see why I did not receive an acknowledgmentNo answerI contacted them again, no answerI then added a message to a message they sent me regarding a different suit and while they addressed the second suit, no response to my inquiry on the firstI then started sending email every two days, and would get an answer that didn't address the situationThis went on and on for almost two weeks at which point I contacted my credit card companyTheir responses told me they didn't fully read or understand my email after repeating myself over & over again (example; I explained that the suit's leg hole elastic was old and stretched out making the legs large and the suit unwearable and they responded that I could not return the suit due to fit)Scream! Then another rep joined the fray and stated they would "allow" me to return the suit on my dimeI explained that I had already contacted my credit card company and the dispute was filedTwo emails later from them and they are giving me terms if I don't file a dispute, despite my having already said the dispute was done and found in my favor (I sent my CC company a transcript of all the emails)Bottom line? In many cases they ignore communications, in others they either purposely or through lack of comprehension misunderstand said communications and their canned responses are maddeningAlthough most sellers are generally nice their customer service team is severely lacking, which does not foster repeat business and ultimately hurts the sellers (not so much THIS buyer as there are plenty of other venues to purchase clothing both online and off)
I wish I had read the reviews of this company before getting involved with itI bought what I thought was a designer bagWhen I received it, I realized it was fakeI notified poshmark immediately and sent pictures showing that the bag in question wasn't genuineI get an email asking for more pictures, which I sendTwo days later, I get another email saying I never answered the first email and requesting more pictures again which I sendFast forward to today and I get an email saying their experts had deemed the bag genuine even though I had sent proof that the serial number is for a planner refillI am now stuck with a cheap knock off and have deleted my account with poshmarkThis is definitely a *Use At Your Own Risk* siteNever again
I have reached out to Poshmark twiceOnce before I made my first sale and once after I made the saleI have been looking to change my email address as it is no longer validI have not once received a replyThere is no way for me to cash out my earnings without verifying my emailThe reason this old email was used was because I logged in through FacebookMy email is incorrectPlease reach out to meMy username is ***
I purchased a purse on the 5th and a coat on the 7thI did not get tracking infoJust a confirmation they received my moneyI used their e mail support to inquire, and the response was to contact seller, however, there is no clear way to do soOr my other option is to ask for my money back, and again there is no clear way to do soIn my e mail to Posmarks " support" team, I left my personal cell number and to contact me, because there seemed no other way for me to receive the items I purchased, or my money returnedA call to a business phone I found, also said to e mail themI fear I am out $My intent is to get my money backI will never use Poshmark again, and will certainly tell othersI wish I had seen your site before I gave them my account information and money
I ordered a Gucci hat which was advertised as authentic from PoshmarkI received it, and it was more certainly not authenticI filed a dispute with pictures and Poshmark allowed me to return the hatIt has been ONE MONTH since I have returned the hat, and my $has still not been refundedI have been emailing Poshmark support for weeks now - only to get the same automatic email stating "Our goal is to get back to you within hours - however we have a new email system so please be patient"I do not care if they have a new email system , I am DONE being patient$dollars is a lot of money, besides the fact that I bought this for my boyfriend for our anniversary and ended up with no gift - and no money to purchase a new oneI am entirely outraged and I want to be refunded immediatelyOf course - they have no phone number to callI fear I will never get my money back and I am not sure what to do!
HiI purchased a counterfeit purse from this placeI had been down with the flu and sent it back within the weekThey are telling me because I did not get it back in 1-business days which is highly unreasonable especially when you are dealing with the fluThey took $*** of my money and I was sent a clearly counterfeit *** *** Bag
Complaint* ***I am rejecting this response because:
I INSIST THAT I receive a refund for the product that is NOT as advertised, and does NOT fit from company of low standards, poor customer relations, underhanded and potentially fraudulent operations. I DEMAND satisfaction, regardless whether Poshmark considers this "closed" or not. I consider the case very open-ended and un-resolved
I expect a complete refund
I have contacted several local consumer advocate news , including *** * ** *** *** *** *** *** *** *** ***and I have sent a complaint to
*** ***, Attorney General of California, regarding this matterI find the treatment by Poshmark reprehensible.
Sincerely,*** ***
I ordered a pair of tennis shoes that were listed as tennis shoes but they are actually cleatsI asked to return them and Poshmark deniedThey were not listed correctly as cleatsI cannot do anything with themI buy and sell a ton on Poshmark so when I have the very rare issue, I want it resolvedI can easily shop elsewhere if they don't start handling customer service issues better
I have been emailing with Poshmark customer service because they closed my account, claiming I was selling counterfeit merchandise, and are withholding $*** I made on their serviceThey will not answer my questions and have not given me evidence of why they think my items were counterfeitMy items are not fake, and I am able to prove it, but they only offer one solution and that is to provide receipts for every item in my closet, which is not possible for all of them as some of the items are years oldThey will not accept the serial numbers on items are proper proof for some reason and seem intent on keeping the money owed to me, but they haven't returned my itemsI am also concerned that they have not refunded any of my buyers and are simply keeping my money, therefore profitting off what they claim is counterfeit merchandiseThis action would put them in violation of federal law if they truly believed my items were counterfeitI find it extremely unfair as they are not providin
I mailed my Authentic Chanel Purse on Oct and it was delivered per trackingIt shows it was delivered to *** *** *** *** ** *** *** ** *** a month ago and *** told me it was notThen she said my label was not clear so it was delivered else whereHowever I have a picture of the package and the label was very much clearAnd was not low on inkI have tweeted Posh with no response and continue to email posh as wellThe customer said posh has not respond to herAnd USPS says I can file a claim but it will cover only $Someone at posh stole my purse and there is a cover up happeningUSPS has told me verbally that it was delivered
Complaint: ***I am rejecting this response because:
The tag said size but it is not even close to a size That is my pointIts fine I just won't ever buy anything from the app again seeing that this is the second time this has happened in the limited amount of items I've purchasedI'd rather go to ** *** or *** and spend $on a pair of pants and know they are the size I needLesson learned
Sincerely,*** ***
I sold an item on 8/and shipped immediately on 9/The item was attempted to be delivered on 9/and at the buyers request was held at their post officePoshmarks policy is that after delivery if the buyer doesn’t accept the item, they will release payment after hoursI have sent at least four emails if not more to poshmark since Friday, 9/at the hour markI have yet to receive any response from PoshmarkMoreover, they have now stated the item was delivered to the customer on 9/and they have four more days before they have to mark accepted
HelloI have been a part of the Poshmark (on line) clothing site since I am an honest seller On 8/7/I sold an Authentic Luis Vuitton cross body bagI shipped it out on the same dateI have all the tracking information that I would be happy to provideOn 8/11/I contacted the buyer and asked if she/he received the packageIt is an expensive purchase and I wanted to make sure it got thereI never heard back from the buyerOn 8/16/I finally contacted Poshamrk and asked for helpThey told me that the person was not at home when the package was delivered and they will reschedule the deliveryThey also asked me to contact them back on 8/23/to get the resolutionSure enough there was no other delivery and on 8/24/I contacted them againI was given the same generic answer that I need to wait and get back to them on the 8/29/On the 8/30/I contacted them again and told them that it have been a month and if they do not get back to me with some
This issue is regarding use of an app owned and operated by PoshmarkI am/was a seller on this app for approxmonths prior to this incidentTerms of the app/website state that an order must be shipped within days, or the buyer has the right to cancelToo many cancellations may result in the suspension of your accountOn Saturday, 10:AM, I dropped off a package at the post office, and received a receipt stating that the package was entered into the system, and would begin tracking (within the hour it would update to being listed as 'package accepted')Approxan hour after this, the app notified me that the buyer had cancelled the transactionAs a result, the funds that were marked as PENDING were removed from my accountI attempted to contact customer service, which states a hour response timeI received an 'autoping' message that basically states that my attempt to contact them has been noted, and I should be replied to shortlyAs of this morning, the tracking numb
I recently purchased two blouses from a sellerShe listed them as regular blouses, and since Poshmark has many different categories of tops (i.ecrop tops, button downs, camisoles, sweatshirts, etc), I took this to mean these were blouses with nothing out of the ordinary about themThe pictures also showed nothing out of the ordinaryI submitted an offer to the seller and she accepted
Upon receiving these blouses, it was quickly discovered that these items are CROP TOPS, and not blousesI immediately opened up a case with Poshmark, seeing as I ordered regular blouses out of the blouse section and not crop tops out of the crop top sectionI was told that I should have asked for measurements ahead of time, and that it was clearly a fit issue instead of the seller misrepresenting the item
Poshmark has categories for a reason, and I was not interested in crop topsThe seller marked them as blouses and did not provide any additional informationI should not have to ask for the length of every shirt seeing as there IS a section for CROP TOPS, and all items that fall into that length should be listed there or they are misrepresenting the items
Poshmark now refuses to refund my money, and continues to tell me that it's clearly a sizing issue and not a misrepresentation of these crop tops as regular blouses despite the fact that I've sent them pictures, measurements, etc
I would not reccomend selling anything on hereI sent a pair of dollar shoes to someone and they damaged them and, sent them backPoshmark took my money and will not contact me via email(as they request) to work this out
Consignment website promises refund if items are not as advertisedHowever when I requested a refund based on that I was denied
I sold items using the Poshmark appThese sales gave me a balance of ***, to redeem my money I can either set up direct deposit or request a checkI can't do neither because to do that step, Poshmark requires a verification code, which they are supposed to send to the user emailI have requested this code many many timesI have yet to receive it, which means I have been unable to set up direct deposit and transfer the fundsI have contacted Poshmark regarding this issue, and have received no replyI have been unable to transfer the funds for weeks nowThis means that Poshmark is keeping their 20% commission, but won't allow me to transfer the money I earned from my salesIn summary, I don't have the items, and I don't have my money, but Poshmark has their commission
I have been a loyal user of this site for yearsPoshmark has locked my account and I am unable to make purchases or list itemsI’ve been trying to reach out to customer service for nearly daysI’ve tried on all platforms- social media and contacting support directlyI’ve gotten once response that didn’t help or resolve my problem whatsoeverI also have around$in earnings that they are holding from meI’m not able to use or redeem themI feel like I am flat out being ignoredI was never notified that my account t was being locked eitherI basically figured it out for myself and now can’t get anyone to help me fix the problem and restore my account with full privilegesI was told my account was locked because I had created a second accountI had no idea that would be an issueI have since deleted and just want my original one working again
Items are consistently misrepresented to buyersSellers should receive ratings from buyers experiences in order for a buyer to feel comfortable about purchasing from a buyer, negative ratings would encourage sellers to describe items accurately and truthfullyCustomer service does little to correct these problems within their serviceBe cautious when buying from this site, ask for detailed pictures, you will likely not get them, which is a sign the seller is not honest
I am a buyer on Poshmark and have had wonderful transactions for about three years now, that is until I started purchasing bathing suitsOut of four, two had problems and I filed Not as Described cases on bothAccording to Poshmark I did not file a Case on the first one, that's their story and they are sticking to itI DID file the case within the hour frame and uploaded a photo as requiredI then contacted the company the next day to see why I did not receive an acknowledgmentNo answerI contacted them again, no answerI then added a message to a message they sent me regarding a different suit and while they addressed the second suit, no response to my inquiry on the firstI then started sending email every two days, and would get an answer that didn't address the situationThis went on and on for almost two weeks at which point I contacted my credit card companyTheir responses told me they didn't fully read or understand my email after repeating myself over & over again (example; I explained that the suit's leg hole elastic was old and stretched out making the legs large and the suit unwearable and they responded that I could not return the suit due to fit)Scream! Then another rep joined the fray and stated they would "allow" me to return the suit on my dimeI explained that I had already contacted my credit card company and the dispute was filedTwo emails later from them and they are giving me terms if I don't file a dispute, despite my having already said the dispute was done and found in my favor (I sent my CC company a transcript of all the emails)Bottom line? In many cases they ignore communications, in others they either purposely or through lack of comprehension misunderstand said communications and their canned responses are maddeningAlthough most sellers are generally nice their customer service team is severely lacking, which does not foster repeat business and ultimately hurts the sellers (not so much THIS buyer as there are plenty of other venues to purchase clothing both online and off)
I wish I had read the reviews of this company before getting involved with itI bought what I thought was a designer bagWhen I received it, I realized it was fakeI notified poshmark immediately and sent pictures showing that the bag in question wasn't genuineI get an email asking for more pictures, which I sendTwo days later, I get another email saying I never answered the first email and requesting more pictures again which I sendFast forward to today and I get an email saying their experts had deemed the bag genuine even though I had sent proof that the serial number is for a planner refillI am now stuck with a cheap knock off and have deleted my account with poshmarkThis is definitely a *Use At Your Own Risk* siteNever again
I have reached out to Poshmark twiceOnce before I made my first sale and once after I made the saleI have been looking to change my email address as it is no longer validI have not once received a replyThere is no way for me to cash out my earnings without verifying my emailThe reason this old email was used was because I logged in through FacebookMy email is incorrectPlease reach out to meMy username is ***
I purchased a purse on the 5th and a coat on the 7thI did not get tracking infoJust a confirmation they received my moneyI used their e mail support to inquire, and the response was to contact seller, however, there is no clear way to do soOr my other option is to ask for my money back, and again there is no clear way to do soIn my e mail to Posmarks " support" team, I left my personal cell number and to contact me, because there seemed no other way for me to receive the items I purchased, or my money returnedA call to a business phone I found, also said to e mail themI fear I am out $My intent is to get my money backI will never use Poshmark again, and will certainly tell othersI wish I had seen your site before I gave them my account information and money