Posh Hair Studio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The premise of this complaint is based on factual evidence, provided in the form of photographs and firsthand testimony from myself as the clientI find it highly inappropriate and borderline prejudicial and deleterious that the response from this salon includes as its reasons for not issuing a refund the idea that “ [redacted] ***”This is completely presumptuous and opinion-based; there is no room for that intolerant comment in these proceedingsAs is my right, I had enlisted the help of my sister, [redacted] ***, in this matter since she was once a client of Posh Hair Studio and recommended me to the salonThis premise also holds no basis as the salons reason for refusal to submit a refundAdditionally, if this salon believes that the highlights were consistent and nicely place, their “professional opinion” is completely skewedAnother presumption this salon makes is that I was indecisiveThe salon is obviously not accountable for the emotions I felt but they are accountable for the improper services they provided me withI will gladly resubmit all photographic evidence for further review which will include pictures of the “back of [my] hair”The refund policy stipulates that “ [redacted] ”I complied with all stipulations of this refund policy – I contacted the salon telephonically within seven days of the service provided, submitted proof of defective services via electronic mail, completed the refund request form, and provided a copy of my government identificationMy permanent residence is in the state of Florida therefore presenting myself physically at the store was not possible since my return flight was the morning after the services were rendered and as such, I requested that my sister, [redacted] ***, present herself on my behalf as my proxy to receive the refundI should add that when I called the salon within the seven days of the service, the receptionist at the salon assured me that I would receive a refund as long as I provided the salon with a form of picture ID and filled out the refund form, which I did and emailed back to the salonThe next day, another representative of the salon calls to inform me that her employee was not fully made aware of the refund policy and therefore they would need to retract the promise of a refundThe client should not be held responsible for the inadequate training of salon employees – a full refund should be extended as promisedFurthermore, I tried reasoning with the salon and asked that they provide me with a partial refund to cover the improper and defective coloring service completed and paid forThey still did not cooperateA consumers refund rights with retailers stated on the Revdex.com website is as follows: “ [redacted] ” Posh Hair Studio has no posted refund policy in store, only on their receipts, the goods I purchased were defective, and a representative of the salon improperly advised a client because of the salon’s lack of adequate trainingTherefore, I am entitled to a refund of improper/defective services provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern, Here at Posh Hair Studio we try our best to provide all of our clients, or anyone for that matter, who walks through our door with exceptional customer serviceWith the situation at hand, to be clear, we only spoke to *** at the very end of all of thisIt was her
sister *** *** that was arguing back and forth with us through everythingWe try and be sure every client leaves happy with our services from the stylist that provided them asking at the end of the service, to the receptionist asking as they check out*** left the salon, to our knowledge, approving and pleased with her highlights and cut/blowThe pictures she provided us with in her email complaint were of the front of her hair, in which from what we can tell with our professional opinion the highlights were consistent and nicely placedShe also had mentioned in her email it was the BACK of her hair that was "patchy" and that she was unsure if she wanted to get the highlights in the first placeWe don't feel as though we should fall accountable for ***'s indecisiveness as well as we never received a photo of the back of her head where she had stated that that was where she had the issue with the colorIt seems as though it is more with the timing of Christmas or another possible personal matter that might be more of the root of the issue here rather than our "incompetent receptionist and/or stylist." With all that being said, we do provide a refund policy which was stated to her in the email and/or paper receipt (whichever she had chosen to receive.) as well as in our email back to her when she first sent us her complaintIt states; "Refunds for services are accepted IN STORE within days of the date when the service was provided and after completing a refund request form and submitting PROOF OF DEFECTIVE SERVICES." At this point with her receiving our refund policy twice and not being able to come in for us to assess her highlights, we are unable to provide a refund that we aren't sure is actually "botched color service." At this point, we have explained ourselves multiple times to two different people regarding this situationFact of the matter is, we provided services and are entitled to be paid for themDoing business in the state of New York, it is not necessary to provide a refund for any services you've received

Catalina's complaint is inadequate because it does not provide questions to the response we gave initially which is the reason one would submit a second complaintIn response again, it is not "presumptive" that you were indecisiveYou wrote in your email to Posh Hair Studio; "** *** *** *** *** * *** ** *** *** * *** *** *** ** * *** *** ** ** *** *** ** *** *** *** *** * *** *** *** *** ** *** *** ** *** *** * ***" With that, we cannot hold the stylist nor our business accountable for something you were "unsure" aboutWe also stated that we HAD received photos but not of the "problem area" i.ethe back of your hairAlso with that, again, our refund policy is stated on every receipt as well as posted in the salon if anyone would like to stop in to see for themselvesWe cannot be held accountable if you are unable present yourself for a refund like our refund policy statesYou did not gesture any concerns when you were asked in the salon nor did you call that evening to express the issueIn closing, we are a salon, not a retail business as she mistakenly stated the New York State RETAIL lawWe provided *** a SERVICE not merchandiseTherefore there is no entitlement to a refund because there were no such "damaged goods." We hope this clears up any confusion on why *** will not be receiving a refund from our salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The premise of this complaint is based on factual evidence, provided in the form of photographs and firsthand testimony from myself as the client. I find it highly inappropriate and borderline prejudicial and deleterious that the response from this salon includes as its reasons for not issuing a refund the idea that “[redacted]”. This is completely presumptuous and opinion-based; there is no room for that intolerant comment in these proceedings. As is my right, I had enlisted the help of my sister, [redacted], in this matter since she was once a client of Posh Hair Studio and recommended me to the salon. This premise also holds no basis as the salons reason for refusal to submit a refund. Additionally, if this salon believes that the highlights were consistent and nicely place, their “professional opinion” is completely skewed. Another presumption this salon makes is that I was indecisive. The salon is obviously not accountable for the emotions I felt but they are accountable for the improper services they provided me with. I will gladly resubmit all photographic evidence for further review which will include pictures of the “back of [my] hair”. The refund policy stipulates that “[redacted] [redacted] [redacted]”. I complied with all stipulations of this refund policy – I contacted the salon telephonically within seven days of the service provided, submitted proof of defective services via electronic mail, completed the refund request form, and provided a copy of my government identification. My permanent residence is in the state of Florida therefore presenting myself physically at the store was not possible since my return flight was the morning after the services were rendered and as such, I requested that my sister, [redacted], present herself on my behalf as my proxy to receive the refund. I should add that when I called the salon within the seven days of the service, the receptionist at the salon assured me that I would receive a refund as long as I provided the salon with a form of picture ID and filled out the refund form, which I did and emailed back to the salon. The next day, another representative of the salon calls to inform me that her employee was not fully made aware of the refund policy and therefore they would need to retract the promise of a refund. The client should not be held responsible for the inadequate training of salon employees – a full refund should be extended as promised. Furthermore, I tried reasoning with the salon and asked that they provide me with a partial refund to cover the improper and defective coloring service completed and paid for. They still did not cooperate. A consumers refund rights with retailers stated on the Revdex.com website is as follows: “[redacted] [redacted] [redacted] [redacted] [redacted] [redacted]” Posh Hair Studio has no posted refund policy in store, only on their receipts, the goods I purchased were defective, and a representative of the salon improperly advised a client because of the salon’s lack of adequate training. Therefore, I am entitled to a refund of improper/defective services provided. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern, Here at Posh Hair Studio we try our best to provide all of our clients, or anyone for that matter, who walks through our door with exceptional customer service. With...

the situation at hand, to be clear, we only spoke to [redacted] at the very end of all of this. It was her sister [redacted] that was arguing back and forth with us through everything. We try and be sure every client leaves happy with our services from the stylist that provided them asking at the end of the service, to the receptionist asking as they check out. [redacted] left the salon, to our knowledge, approving and pleased with her highlights and cut/blow. The pictures she provided us with in her email complaint were of the front of her hair, in which from what we can tell with our professional opinion the highlights were consistent and nicely placed. She also had mentioned in her email it was the BACK of her hair that was "patchy" and that she was unsure if she wanted to get the highlights in the first place. We don't feel as though we should fall accountable for [redacted]'s indecisiveness as well as we never received a photo of the back of her head where she had stated that that was where she had the issue with the color. It seems as though it is more with the timing of Christmas or another possible personal matter that might be more of the root of the issue here rather than our "incompetent receptionist and/or stylist." With all that being said, we do provide a refund policy which was stated to her in the email and/or paper receipt (whichever she had chosen to receive.) as well as in our email back to her when she first sent us her complaint. It states; "Refunds for services are accepted IN STORE within 7 days of the date when the service was provided and after completing a refund request form and submitting PROOF OF DEFECTIVE SERVICES." At this point with her receiving our refund policy twice and not being able to come in for us to assess her highlights, we are unable to provide a refund that we aren't sure is actually "botched color service." At this point, we have explained ourselves multiple times to two different people regarding this situation. Fact of the matter is, we provided services and are entitled to be paid for them. Doing business in the state of New York, it is not necessary to provide a refund for any services you've received