Portraits International of the Southwest, Inc.

Dear Revdex.com,GreetingsAfter investigating, I reached out to Customer on 8/28/I left him a voice mailI reached out to him again today and spoke to himWe will be issuing a refund in the amount of $FYI: Mr*** W*** filed the complaintHis Mother *** *** was the actual
Customer that signed up for this specialWe will be sending Customer *** *** the refundWe will also be sending Customer *** a complimentary Registration and Complimentary Sitting Fee Waived for the next time we have an event in their area.Respectively,Trudy ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
After I accidentally closed the complaint and contacted the Revdex.com to get it reopened, they called meAll they are going to do is reprint the picture I hate without any wrinkles - which I guess is fine, but I will NEVER use this business again

Revdex.com:
This letter is to inform you that Portraits International of the Southwest, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/2/and assigned ID *** Sent: Monday, September 12, 2:PM Subject: Re: You have a New
Message from Revdex.com Regarding Complaint #*** I received my reimbursement check on Saturday Thanks, *** *** *** *** *** *** *** *** * *** ** *** ***
*** *** *** *** ***

Dear Revdex.com,I tried to reach this Customer via telephoneI left a voice mail message. Respectfully, Trudy ***

Dear Revdex.com,
Good afternoon, In response to
Revdex.com Case # *** - Portraits International of the Southwest,
Inc/*** ***.
After reviewing the complaint, as
well as the images from Ms***’s sitting and interviewing our area
manager, photography team and the
representative who delivered Ms***’s
package, I came to the conclusion that the complaint contains many
inaccuracies
That said, we stand behind our
products and services 100%. If Ms
*** would like to return the product she received we will be happy to
refund the monies she paid us
Thank you for bringing this matter
to our attention and please advise how we should proceed
Thank you and regards,*** ***

Revdex.com:I am not satisfied but this process is just annoying. Just close the thing.Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Revdex.com,I called this Customer on February 1, 2016 and left a voice mail message. I sent the Customer and email on February 2, 2016 and it was returned undeliverable so I called her via telephone once more. I left another voice mail message. I have not heard back from the Customer. Maybe you can...

reach out to her and have her call me. I need more details to further investigate. Anything you can do would be greatly appreciated. Respectfully,[redacted]Portraits International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I just want a decent picture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  
Most Recent MessageDate Sent: 12/28/2015 11:22:07 AMI just want a decent picture.  
Regards,

Dear Revdex.com,Greetings. We have made 3 attempts via telephone to contact the Customer. We  left voice mail messages. I sent the Customer an email asking the Customer to please contact us. We have not heard back from the Customer.  Hopefully we will hear back from the Customer soon. Thank...

you.Respectfully.Trudy [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  I have been in hospital. I responded to Portraits International and will return their call tomorrow Jan 20, 2016.Thank you[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
They claimed they did nothing wrong so nothing is really resolved nor will it be I'm sure.  Here is my initial email:
From: [redacted] Sent: Friday, July 24, 2015 7:19 PMTo: [redacted]Subject: Bait and Switch
To Whom It May Concern:
     When I signed up for the $12.95 photo sessions I was very specific about my questions to the salesman.  I asked do we get 5 sheets for the $12.95 and he said yes.  I remember thinking that portrait innovations does 3 sheets for $12.95 when we go and I thought it was a better deal than them.  So I was shocked to find out you actually charge $25 dollars a single sheet which is beyond ridiculous.  So you lied to us just to get our foot in the door.  The good ole bait and switch.  I should've seen it but I admit I was fooled.
    In addition, the 10x13 collage that was the only part actually covered under the $12.95 was 4 pictures of the SAME picture.  What kind of stupidity is that?  You had 5 or 6 poses to choose from and you put the same 4 on the same collage, just wow.  I'm not even the creative artistic type and even I know that is stupid.
     I don't expect any kind of response.  You fooled us and we won't be using your services any longer.  And I'm not surprised you don't have a comment section on your website because you should google yourself.  I didn't find one website with positive comments about you.
Sincerely,
No longer a customer
Their response and my follow-up response (in red) was:
The collage special for $12.95 and any other special we offer is for customers to try our services. The collage style mentioned is done with the 1st pose taken as is every special offered. The pose is processed in different styles of photography. This collage offered has an $80 value at private studio’s. There is no bait and switch, samples are clearly displayed at time of purchase and all information is on the coupon purchased.   Maybe that is true.  However, when dealing with one of your salesmen/women, the coupon is not used in the conversation.  It is done orally.  That is where the problem lies.  You can print whatever you want to on a piece of paper but if your salesmen/women don't accurately convey the information that's a problem and that's what happened.  And I also learned a hard life lesson here that I should not trust the person talking and just read the paper.  So I do take blame for that but I was very specific in my question about 5 sheets for $12.95 because I compared it to portrait innovations which does 3 sheets for $12.95 because I go there twice a year for each of my kids bdays.  4 pictures on a collage of the same picture is just weird.  I've done pictures at 5-10 facilities and none have ever done that.  Your photographer could be a lot more creative if he used 4 of the 5 poses.
Additional poses are taken and we offer package prices for customers to take home with them at the time of viewing at reasonable prices. We apologize for any mis-confusion and will gladly offer you a refund for the portrait if you are not satisfied.  The pictures were great and I purchased them even if they were three times the amount I'd pay at portrait innovations but I will not return nor ask for a refund.
Could you please be so kind as to provide me with the city and state the portraits were taken. I look forward to hearing from you shortly. Have a great day. J [redacted]
END OF EMAIL, NO FURTHER RESPONSES
I have received no further responses.  I think this is about as closed as it will ever be.  I never expected anything from the Revdex.com or the Organization but I figured if this happened to enough people and they complained maybe a pattern of distrust would emerge.  I leave it up to you guys.  Nothing really else to do in my opinion.  I will defer to your judgment.
Regards,[redacted]

Dear Revdex.com,Good Morning. We have been in communication with the Customer and issue has been resolved. Thank you.Respectively,Trudy Portraits International

Dear Revdex.com,Greetings once again. We spoke with the Customer this morning. We fixed what the Customer complained about in her promotional portrait. The Customer advised she would accept that. If the Customer would like a full refund, please be so kind to return the full product and we will gladly issue her a full refund. I will wait for your response. Thank you.Respectfully,TrudyPortraits International Corporate

Dear Revdex.com,Thank you for your time. I have attached the Certificate that our Customers receive when they sign up to have their Family Portraits taken. Please see it clearly states No refunds for this special offer. We would be delighted to reschedule the Customer's appointment. We will be available for appointments Thursday June 15 through Monday June 19, 2017. Respectfully,Trudy [redacted]

Dear Revdex.com,We are still investigating this complaint. We thank you. We will respond no later than Monday December 28, 2015. Respectfully,Trudy