Portraits International Northwest

[redacted] ,We're sorry that you were not able to make your appointment on April 1st to pick up your portraitWe do our best to inform our customers know that we will only be there for a limited time due to the promotional basis of our businessI'm sorry that we did not convey that clearly to you Due to the misunderstanding, we will be happy to waive the shipping and handling fee of $We will send your portrait out today to the address that you gave us at the time of the portrait session.Thank youDan

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease notify me of the manner in which you desire the merchandise returned (USPS, UPS, FedEx, ect?)I am very grateful for your decision.Sincerely, [redacted] ***

We have contacted the customer and believe that our representative gave Mrs [redacted] the wrong date of 8/Mrs [redacted] has decided to go ahead with the promotion and have her pictures done on 8/13.Thank you

We are sorry for the misunderstanding regarding the appointment that was scheduled for our photography team and any rude tones from our representativesWe schedule the appointments for our photographers in advance in order to keep our costs down for our customers and are clear on the paperwork, the coupon/reminder, that is given at the time of purchaseI have attached a sample for referenceWe also offer the ability to reschedule within the promotion dates with our photographers in order to accommodate scheduling challenges that might come upThat being said, we'd be happy to refund the $that this customer has paidPlease let us know how to proceed Sincerely [redacted]