Portraits International Northwest, Inc.

[redacted],We're sorry that you were not able to make your appointment on April 1st to pick up your portrait. We do our best to inform our customers know that we will only be there for a limited time due to the promotional basis of our business. I'm sorry that we did not convey that clearly to you....

Due to the misunderstanding, we will be happy to waive the shipping and handling fee of $10.00. We will send your portrait out today to the address that you gave us at the time of the portrait session.Thank youDan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am sorry that Mrs. [redacted] is not happy with her purchase. We do in fact have a no returns policy on our finished portraits and digital image purchases, but it is our goal that any of our customers feel good about their purchases. Hearing that Mrs. [redacted] was under emotional stress from dealing with...

her veterinarian, and isn't pleased with her purchase we would be happy to refund her purchase [redacted] with the return of the product.
Thank you
Dan M[redacted] G.M.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are sorry for the misunderstanding regarding the appointment that was scheduled for our photography team and any rude tones from our representatives. We schedule the appointments for our photographers in advance in order to keep our costs down for our customers and are clear on the paperwork, the...

coupon/reminder, that is given at the time of purchase. I have attached a sample for reference. We also offer the ability to reschedule within the promotion dates with our photographers in order to accommodate scheduling challenges that might come up. That being said, we'd be happy to refund the $21.35 that this customer has paid. Please let us know how to proceed.
 
Sincerely
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please notify me of the manner in which you desire the merchandise returned (USPS, UPS, FedEx, ect. ?). I am very grateful for your decision.Sincerely, [redacted]

We have contacted the customer and believe that our representative gave Mrs. [redacted] the wrong date of 8/6. Mrs. [redacted] has decided to go ahead with the promotion and have her pictures done on 8/13.Thank you.