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Our position has not changed. We addressed the complaint and outlined the exclusion on the agreement.

This is our second response to a complaint made against our company by customer [redacted] on 5/ 8/15 with theRevdex.com. We made a call to [redacted] on 6/3/15 to discuss the details of her claim process and resolve thecomplaint. We reviewed with her the attempts we made on her behalf to have her vehicle reeva luated. We alsoexplained that before we received the complaint on 5/13/15, we had reached out to the primary insurance companyand the lender several times to obtain the reevaluation paperwork that was needed to process her claim. We issuedpayment on 5/20/15 to Nissan Motor Acceptance Corp. in the amount of $11,163.17. We made a second follow up ca llto [redacted] on 6/5/15 and left a message for her to contact us with any further questions.
We have requested that Ms. [redacted] contact you to close the complaint and confirm she is satisfied with the resolution.If you require and additional information, please do not hesitate to contact us.
Thank you,
[redacted]
GAP Claims Supervisor[redacted]