Port Clinton Audiology

Revdex.com Serving Central Virginia720 Moorefield Park Drive, Suite 3000Richmond, VA 23236November 23, 2015Updike Industries, Inc. was concerned when the Revdex.com notified us regarding [redacted]' dissatisfaction with our company. Updike Industries has been in business for 40+ years and...

strives to provide customers with the best possible service.  When service issues are brought to our attention, we address the situation accordingly to correct the problem.  Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We have confirmed that the concern on 11/23/2015 has been resolved. The account was active per the records we received through the purchase of another waste hauling company. We would have resolved the matter sooner if the customer notified us. Per our records we were not notified until 11/04/2015. The account has been canceled. We apologize for the inconvenience that was caused and will work diligently to prevent this type of situation in the future.Sincerely,Kevin N[redacted]Office ManagerUpdike Industries

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I sent that email in December 2015, I have since paid off that balance prior To December like I said I would I sent multiple emails since the December email. I have a copy of the bill showing what's charged is from Dec 2015 to present. I will attach the bill most recent. 
Regards,
[redacted]

Revdex.com Case # [redacted] - Updike Industries, Inc.Updike Industries, Inc. was concerned when the Revdex.com notified us regarding a customer's dissatisfaction with our company. Updike Industries has been in business for 40+ years and strives to provide customers with the best possible...

service.  When service issues are brought to our attention, we address the situation accordingly to correct the problem.  Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We have confirmed that the concern on October 21st has been resolved. The cart has been picked up, the billing has been stopped, and the customer will receive a refund for the deposit. We apologize for the inconvenience that was caused and will work diligently to prevent this type of situation in the future.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
 
Thank you for addressing the issue. One suggestion is that when the company verify contracts with "clients," before trying to send them to collections or taking legal actions.
 
Regards,[redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Customer Account is set up for Automatic payment all we show the customer owes is $** for February's billing. The March Billing will be posted today for an another $**. The container is scheduled to be serviced tomorrow.   If there is ever any issues with missed pick up we ask that the customer...

calls in in real time and speaks with our Customer service manager to allow for corrective action to be taken immediately.   If there were statements sent out showing payment issues since the automatic payment was set up it would have been due to a system glitch having the payments posted after invoices or statements had been created.  We do apologize for any inconvenience this may have caused a credit has been issued to their account for two months service ([redacted])Accounts Receivable manager has reached out again today to clear up the issues with Mr. [redacted].  We have again had to leave a message. If there is a better number they would like used please let us know. Please give me a call if there are any additional questions.Kevin N[redacted]

Case [redacted] This account was not canceled, we are unsure of who this customer spoke with. We want to resovle his concern and apologize for the issues with setup. We can cancel account and get the cart picked up. Thank you,Updike Industries

There was a delay in getting service started primarily due to miscommunication in the service day.  The Account has been verified and is being serviced as scheduled.  It is a Wednesday not Friday service just so we are all on the same page.  Customer will be credited for a month of...

service for the start up pains.  Please call us any time if there are issues which need to be handled.  Kevin N[redacted]

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I very much appreciate your offer, but I am only due $**.00.  Most importantly, I was last told this exact same statement in December 2016 and I have not received my refund.  This is the reason I am submitting the complaint with the Revdex.com.  I have spoken with two employees and have been told since July of 2016 that refunds need approval from management and it would be sent out.  This will be resolved on my end when I have received the $**.00 refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]12/21/17 I was sent the erroneous bill for $** from Updike although they had agreed to send me a check for $** for lack of trash service.  I reported it to [redacted] at Updike who said it would be taken care of.1/20/18 I was sent the bill again for $** and made a Revdex.com complaint. 1/22/18 I spoke to [redacted] at Updike by phone letting her know I had filed a complaint.  She again assured me the matter would be taken care of.2/20/18  Unbelievably, I was AGAIN sent the bill for $** but now there is a $** late fee as they are saying it is past due.  I again called Updike and this time spoke to [redacted] and [redacted].  [redacted] apologized and said she "dropped the ball" on this.  I am still asking my service be ended with Updike, they pick up the trash cans at the property, they send me a letter that our relationship is ended and that I owe them no more money.  None of that has happened.This company has serious internal problems as well as poor trash service.  Your assistance in helping me not go into collections would be greatly appreciated.
Regards,[redacted]

Last invoice was left open and the account has continued to accrue Late fees and Finance charges.  I have directed Accounts Receivable to credit the balance and put final closure on the account.  No more bills will be generated.  Sorry for the inconvienceKevin N[redacted]

Updike Industries has been in business for 40+ years and strives to provide customers with the best possible service.  When service issues are brought to our attention, we address the situation accordingly to correct the problem.  Our goal is to work with the customer and resolve any...

service concerns to create a better working relationship. We received the email today regarding [redacted] account and were concerned that she has not reached out to us before this problem escalated.We received an email notification through our website from Ms. [redacted] on Wednesday, December 09, 2015 at 12:53 PM which is below.from => [redacted]Message => I ran into some financial issues the last couple months. Grandmother passed away and we had to have 2 dogs put to rest. Being on a fixed income with disability, I was not prepared for these circumstances. I will be making a large payment online when my check comes in on or around Dec 28th. I'm hoping to pay the account balance in full. Sorry for all the trouble with this. Thank you,  [redacted] Service address: [redacted]
We received a payment of $468 on 1/6 and a payment of $156 on 3/17. We received correspondence in April regarding canceling the account but invoices are still open dated back to December. We are willing to work with the customer to settle the account and pick up the container. The total balance on the account as of today 08/01/2016 is $443.96. The balance through April 2016 is $237. When the check is received for $237 the account can be canceled and the container will be picked within a two week period.  We require payment in full through the agreed upon amount before picking up the container.Please let me know what we can do on our end to rectify the situation as quickly as possible.

Mr [redacted] Account is in a status of closed paid in full I am not sure why a statement was generated but the account is paid and in good status there was nothing reported to the credit companies as there was nothing to report.  It seems to have been a computer Glitch which triggered this statement in error.  We do apologize for any undue stress this caused.  Thank you for giving me a chance to respond to this question.