Popular Tops

We're sorry you didn't receive your order. Your order was placed on 12/19/2013 and we shipped it 12/20/2013 via [redacted] 1st Class mail with tracking #[redacted]. We also sent tracking information on 12/19/2013 to the submitted email address of [redacted]. Perhaps your email...

flagged it as spam and directed to that folder? It's happened to some of our other customers.The tracking information indicates that a delivery attempt was made on the 12/23/2013, but also has a status of "Moved, Left No Address" and then was resent back to us here in Arizona. [redacted] will get back to us about what caused this. In the interim, we'll be sending out a replacement to the shipping address indicated. We've updated the service and added insurance. The replacement is is scheduled reach your shipping address on 12/03/2013. The new tracking # is:[redacted]Thanks for contacting us and sorry for the inconvenience this has caused.[redacted]-PopularTops.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,