Popeyes Chicken

Initial Business Response / [redacted] (1000, 6, 2016/03/10) */ On Fri, Feb 26, at 7:PM, By d' Bay Cabins wrote: Statement of Events Feb & 19th, (Check out time 10am the morning of the 20th) Name the cabin was registered under: [redacted] - Cabin #- Broken double bed reported 12pm Inspection of cabin #Feb 18th The period before [redacted] visit was a four day stay by Seniors [redacted] Very trustworthy regular staysPlus they didn't use that bed room for their stay [redacted] had checked that room upon arrival and there was nothing broken under that bed( [redacted] ) The day we discovered the broken bed Housekeeping came to me asking if [redacted] had requested a late check-outNothing was requestedI then proceeded to tell the housekeeping staff to give them until 11am and to continue cleaning other cabinsThere was still no movement at 11:20, so I called and it went straight to voice mailFinally 11: [redacted] ( [redacted] ) noticed #leaving their cabinThen I received a phone call from [redacted] telling me they are leaving the cabinNothing else was said or reported at that time When the housekeeping staff [redacted] entered the cabin their routine is to strip all bedding, towels, cup towel, etcWhile stripping both beds, they noticed the double bed in the left room tipped down on one side, so they checked in under to discover the side & centre metal beams were bent beyond repair and all the lattes has falling out which was apart of the bed help to support the mattress [redacted] were called and photos were taken of the bent rails & affidavits signed by all witnesses We had to remove the bed in pieces as soon as possible to make an emergency bed for the next stays about to arrive for that same cabin by 1pm Feb 20th The cost of replacing the bed was $ [redacted] which was automatically charged to [redacted] s card and an email sent to her Feb 23rd, explaining the events and damage [redacted] Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Email we sent in response to this same message from them: Your staff is on the record of events [redacted] ( [redacted] )Also attached is the screenshot of ***'s phoneWe indeed had a missed call from your staff at 11am as we were packing up our car, however, as you can see we called them back at 11:18am when we were leaving and they came onto the premises and we had a face-to-face interaction as wellSo your staff is on our checkout timeWe were standing at our car at 11:18am NOT 11:45am Also there is absolutely no way one man sleeping on that bed caused that damage [redacted] you informed us of such damages THREE days after our stayThere are also no dates on the pictures provided, so how can one prove that it was that day upon our leaving that the bed was broken [redacted] Also, we [redacted] have stayed at your cabins as well, and we find it strange that a guest would inspect the beds specifically before their stay [redacted] Final Business Response / [redacted] (4000, 21, 2016/04/22) */ I was out of the province when this incident happenedMy manager contacted me the morning that they left and told me that the bed that was only two years old was destroyed I instructed my manager [redacted] to try to hire a carpenter and to make a temporary bed frame for the guests coming that dayI told her that the bed would cost $ [redacted] to replace and we would have to charge that The next day after I got the cost to make the new frame I instructed [redacted] to make an offer to the complainant [redacted] (***) Final Consumer Response / [redacted] (4***, 17, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you review our emails, you suggest nothing regarding "a suggestion to rectify the situation" therefore leaving us to file this complaint I have kept all emails and have no problem forwarding them to whomever So what is the alleged suggestion of rectification? If it is not a refund of the $ [redacted] we are not interested[redacted] In conclusion: there is no resolution from this business

Initial Business Response /* (1000, 6, 2016/03/10) */
On Fri, Feb 26, 2016 at 7:33 PM, By d' Bay Cabins wrote:
Statement of Events
Feb 18 & 19th, 2016 (Check out time 10am the morning of the 20th)
Name the cabin was registered under: [redacted] - Cabin #1 - Broken double bed reported 12pm.
...


Inspection of cabin #1 Feb 18th.
The period before [redacted] visit was a four day stay by Seniors [redacted]
Very trustworthy regular stays. Plus they didn't use that bed room for their stay.
[redacted] had checked that room upon arrival and there was nothing broken under that bed. ([redacted]).

The day we discovered the broken bed.
Housekeeping came to me asking if [redacted] had requested a late check-out. Nothing was requested. I then proceeded to tell the housekeeping staff to give them until 11am and to continue cleaning other cabins. There was still no movement at 11:20, so I called and it went straight to voice mail. Finally 11:45 [redacted]) noticed #1 leaving their cabin. Then I received a phone call from [redacted] telling me they are leaving the cabin. Nothing else was said or reported at that time.

When the housekeeping staff [redacted] entered the cabin their routine is to strip all bedding, towels, cup towel, etc. While stripping both beds, they noticed the double bed in the left room tipped down on one side, so they checked in under to discover the side & centre metal beams were bent beyond repair and all the lattes has falling out which was apart of the bed help to support the mattress. [redacted] were called and photos were taken of the bent rails & affidavits signed by all witnesses.

We had to remove the bed in pieces as soon as possible to make an emergency bed for the next stays about to arrive for that same cabin by 1pm Feb 20th.

The cost of replacing the bed was $[redacted] which was automatically charged to [redacted]s card and an email sent to her Feb 23rd, 2016 explaining the events and damage.

[redacted]
Manager
Initial Consumer Rebuttal /* (3000, 8, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Email we sent in response to this same message from them:
Your staff is false on the record of events. [redacted]). Also attached is the screenshot of [redacted]'s phone. We indeed had a missed call from your staff at 11am as we were packing up our car, however, as you can see we called them back at 11:18am when we were leaving and they came onto the premises and we had a face-to-face interaction as well. So your staff is false on our checkout time. We were standing at our car at 11:18am NOT 11:45am.
Also there is absolutely no way one man sleeping on that bed caused that damage. [redacted] you informed us of such damages THREE days after our stay. There are also no dates on the pictures provided, so how can one prove that it was that day upon our leaving that the bed was broken. [redacted]
Also, we [redacted] have stayed at your cabins as well, and we find it strange that a guest would inspect the beds specifically before their stay. [redacted]
Final Business Response /* (4000, 21, 2016/04/22) */
I was out of the province when this incident happened. My manager contacted me the morning that they left and told me that the bed that was only two years old was destroyed.
I instructed my manager [redacted] to try to hire a carpenter and to make a temporary bed frame for the guests coming that day. I told her that the bed would cost $[redacted] to replace and we would have to charge that.
The next day after I got the cost to make the new frame I instructed [redacted] to make an offer to the complainant[redacted])
Final Consumer Response /* (4[redacted], 17, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you review our emails, you suggest nothing regarding "a suggestion to rectify the situation" therefore leaving us to file this complaint.
I have kept all emails and have no problem forwarding them to whomever.
So what is the alleged suggestion of rectification? If it is not a refund of the $[redacted] we are not interested.[redacted]
In conclusion: there is no resolution from this business.

To whom it may concern,  In response to complain id number [redacted]. We have tried on multiple occasions to contact the customer to offer full refund and or apologizes of how he was treated but there is no answer on his phone or no voice mail set up. The Mangers involved have be counseled...

on how to handle situations of this nature. Please contact the consumer and have him call me at this provided number. [redacted] so as we might resolve this matter to his satisfaction.  Sincerely[redacted]

Review: I went through the drive through with my father. We gave the clerk a $20 and a $10 but she made change on $25 not $30. When I told her she messed up she said the manager there would count the drawer. We waited about 5 minutes(not long enough to count a drawer) and the manager came out and said the drawer was not over. I am positive as to what I handed her([redacted]) and asked the manager to check her pockets which she stated she could not. The manager said she would call the store owner([redacted]?) to come and review the tapes which showed all transactions. I was assured that I would be called when it was time to review the tapes which I never was called. The manager there then stated once she could the drawer that night if it was over she'd call me and I wrote my number on a receipt back. She acted as if she didn't care one bit. It is only $5 but I work hard for my money and if you have an associate skimming off people all day thats a lot of money in their pocket! I need to know why I have been ignored and why I have not received compensation for my wasted time. Plus the chicken was cold by the time we got home from fooling around so long. It's been since December 19th. More then enough time to have this issue resolved and it IS an issue. I don't go to that Popeyes regularly and now I know why.Desired Settlement: I want my $5 back plus some hot chicken will cover the cold chicken we had to reheat due to managements lack of concern for my time!!!

Business

Response: